How to Request a Refund for an App Subscription

Ascension itself cannot issue refunds for app subscriptions, Apple and Google's policies prohibit it. On iPhone, go to `reportaproblem.apple.com`, sign in, find the Ascension charge and choose *Request a refund*. On Android, open Google Play → Account → Purchase history → Ascension → Refund. Approval is at the store's discretion, but recent (within ~48 hours) accidental renewals are routinely approved, especially if you cancelled within Ascension's stated 24-hour-before-renewal window.

Does the Ascension App have a free trial?

Yes, the Ascension App offers a 7-day trial of premium. You won't be charged as long as you cancel at least 24 hours before the trial ends. Cancellation has to happen inside the App Store (iPhone) or Google Play (Android), because Ascension itself can't cancel a trial on your behalf. If you miss the window by even a few hours and get billed, you'll need to request a refund from Apple or Google, not Ascension.

What if Ascension keeps charging me after I cancelled?

First confirm where the charge originates: 'Apple.com/bill' or 'Google Play' on your statement means the subscription is still active at the store, even if the Ascension app is deleted. Reopen Subscriptions in iOS Settings or Google Play and verify Ascension shows 'Cancelled.' For an unexpected $59.99 charge from the diocesan $1 promo, request a store refund and forward proof to `support@ascensionpress.com` asking them to confirm cancellation on their merchant side.

Why was I double-charged after using a parish promo code?

Ascension's own page warns: 'It is possible to be double-charged if you pay for this promotion, but already have an active subscription.' The promo only works for users who don't already subscribe. If this happened to you, email `support@ascensionpress.com` with both transaction IDs and ask them to coordinate a refund of the duplicate $1 (or annual) charge, and separately request the corresponding store refund from Apple or Google.

How do I return a physical book or Bible to Ascension?

Email `returns@ascensionpress.com` or call **1-800-376-0520** before sending anything back, Ascension requires authorisation first. Include your order number, the items, and the quantities. You'll pay return shipping unless the error was Ascension's, in which case they provide a pre-paid label. Exclusions: clothing, digital content (MP3s, downloads), seasonal programs like Lent/Advent reflections, and print-on-demand art prints are non-refundable.

Can I get a refund after the 7-day trial auto-renews?

It depends on the store. Apple commonly approves refunds requested within 48 hours of an unintended renewal via `reportaproblem.apple.com`, cite that you cancelled within Ascension's stated 24-hour-before-renewal rule and screenshot the timestamp. Google Play's automated refund window is typically 48 hours, after which you'd have to appeal. Ascension itself cannot process the refund, their support team will simply redirect you to Apple or Google.

REFUND GUIDE

How to Get a Ascension - Facial Analysis Refund.

Here's what Ascension - Facial Analysis actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified 16 Jun 2026 against Ascension - Facial Analysis’s own Terms · UK, US, and EU rights covered below

The short answer

For Ascension App subscriptions bought through the App Store or Google Play, refunds are handled entirely by Apple or Google, Ascension itself cannot issue a refund. For physical products bought from ascensionpress.com, returns must be authorised by emailing returns@ascensionpress.com or calling 1-800-376-0520, and digital content, clothing, seasonal programs and art prints are explicitly excluded. Cancelling stops future renewals but does not automatically trigger a refund of the current period.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Ascension - Facial Analysis, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Ascension - Facial Analysis actually says

“Google and Apple's policies prohibit Ascension from initiating or processing a refund on behalf of our customers.”
, verbatim from Ascension - Facial Analysis’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Ascension - Facial Analysis refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Ascension - Facial Analysis charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Ascension - Facial Analysis made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Ascension - Facial Analysis has ~45 days to defend. Works regardless of where Ascension - Facial Analysis is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Ascension - Facial Analysis for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Ascension - Facial Analysis subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Ascension - Facial Analysis can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Ascension - Facial Analysis is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use returns@ascensionpress.com, the route yoink has verified actually gets read for Ascension - Facial Analysis.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Ascension - Facial Analysis team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Ascension - Facial Analysis

If you subscribed inside the Ascension app on iPhone or Android, you have to cancel through the store, not Ascension. On iPhone open **Settings → your name → Subscriptions → Ascension** and tap Cancel. On Android open **Google Play → Profile → Payments & subscriptions → Subscriptions → Ascension**. If you subscribed via Ascension's web app instead, sign in at `app.ascensionpress.com/profile/subscription` and cancel there. Cancel at least **24 hours before** the renewal date or you'll be charged for the next period.