What If I Can't Cancel My Order?

Vessi says orders older than 30 minutes are 'already in the works' and can't be cancelled from your account. You can still email support right away and ask them to stop shipment. Otherwise, wait for delivery and use the normal returns process: unworn items in the original box, within **30 days of delivery**. A **$10 USD return fee** (plus tax) comes out of the refund unless you bought Checkout+. Refunds reach your original payment method about 7 to 10 business days after Vessi receives the return.

Can I change or cancel my pre-order?

Yes. Vessi's pre-order policy says to contact the support team **before your pair ships** for a **full refund**. Email support.us@vessi.com (or support.ca@vessi.com for Canadian orders) or use live chat, and include your order number. Once the pre-order arrives, the usual 30-day returns and free exchanges apply from the delivery date. Keep the email reply as proof of when you asked to cancel, in case the order ships anyway.

How many days do I have to cancel?

For a normal order, you have about **30 minutes**, not days, to cancel it yourself from your account or confirmation email. After that you're relying on support stopping it before it ships, which Vessi warns may not happen because it 'moves fast'. If you miss the window, you have **30 days from delivery** to return unworn shoes for a refund, minus the $10 fee. Pre-orders can be cancelled any time before they ship.

What is your return & exchange policy?

Vessi accepts returns and exchanges within **30 days of delivery** on eligible items bought from vessi.com: - **Footwear** must be unworn, undamaged and in the original shoebox. A missing or damaged box costs $5 more. - **Apparel** must be unworn and unwashed, with tags attached. - **Final Sale** items, gift cards and hygiene items can't be returned. - A **$10 USD return fee** (plus tax) comes out of your refund. Exchanges are free. - Refunds go to your original payment method about **7 to 10 business days** after Vessi receives the return.

Can I return Vessi products purchased from another retailer?

Not to Vessi. Vessi products bought from a retail partner must be returned or exchanged with that retailer, under the retailer's policy. It works the other way too: Vessi's retail partners can't process returns for orders placed with Vessi online or in Vessi stores. Check which site you actually ordered from. Several lookalike 'Vessi' sites advertise different return policies and aren't run by Vessi Footwear.

Does Vessi have a subscription I need to cancel?

No. Vessi sells shoes, apparel and accessories as **one-off purchases**. There's no membership, auto-renewal or free trial to cancel. If you see a recurring charge labelled 'Vessi', check whether it's a buy-now-pay-later instalment (Vessi offers Affirm/Afterpay-style payments) or a charge from a lookalike site. The only add-on is Checkout+, a one-time, non-refundable fee of about $7 at checkout. To stop marketing emails, use the unsubscribe link in any Vessi email.

Is there a Vessi customer service phone number?

Vessi doesn't run a general customer-service phone line. Its contact page lists only **support.us@vessi.com** (US/international) and live chat, and reviewers often complain there's no number to call. The FAQ lists **+1 929-470-1667** for accessibility issues, and the Bellevue Square store can be reached on 425-484-2622 for in-store matters. For cancellations and refunds, email is the most reliable channel because it gives you a written record. Vessi says it aims to reply within 1 to 2 business days.

Why am I still being charged after cancelling Vessi?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Vessi account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel a Vessi Order Within 30 Minutes.

Q: Does Vessi charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Vessi and what to expect.

Last verified today · data refreshes daily · sources: homepage, terms, terms, terms, page-emails

The fastest way

Vessi sells shoes, not subscriptions. To cancel an order, log into your Vessi account (or use View Order in your confirmation email) and hit Cancel within 30 minutes. After that, email support.us@vessi.com with the subject 'Cancel order #[number] before shipment'. If you miss that, return within 30 days of delivery ($10 fee). Refunds take 7 to 10 business days.

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Cancelling a Vessi order by email

Email the verified address
support.ca@vessi.com, yoink-verified working email for Vessi (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Vessi team,

I'd like to cancel my recent Vessi order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Vessi plans you can cancel

Footwear / apparel order (one-off purchase)
You can cancel it yourself within 30 minutes of ordering, from your Vessi account or from the order confirmation email (View Order, then Cancel). After that the order is already being processed. Pre-orders can be cancelled for a full refund if you contact support before they ship. Exchange orders and digital gift card orders can never be cancelled.
Checkout+ (optional return/package-protection add-on)
A one-off add-on of about $7, available only at checkout. It can't be added after the order is placed. It isn't offered on Final Sale orders, exchange-only items or gift cards.

What happens to what you’ve already paid

Vessi has no subscriptions, so this policy covers one-off shoe, apparel and accessory orders from vessi.com and Vessi-owned stores. Unworn items in the original shoebox can be returned within 30 days of delivery. Vessi takes a $10 USD return fee (plus tax) and $5 more if the box is missing or damaged. The refund goes to your original payment method about 7 to 10 business days after Vessi receives the return. Exchanges are free. Final Sale items, gift cards and the Checkout+ add-on are non-refundable. Vessi shoes bought from another retailer must go back to that retailer. Separately, you can cancel an order for no fee within 30 minutes of placing it, or before a pre-order ships.

“We accept returns and exchanges within 30 days of delivery on eligible items purchased from Vessi.com.”
, Vessi terms

30-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Vessi refund guide , same data, but framed around the policy + escalation paths.

Does Vessi charge a cancellation fee?

We found no cancellation fee in Vessi’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling Vessi

Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Self-cancelling from your account more than 30 minutes after ordering, Vessi's FAQ says that after 30 minutes the order is 'already in the works' and the Cancel button disappears. From then on, your options are emailing support to try to stop it before it ships, or returning it once it arrives.
✕ Cancelling an exchange order or a digital gift card order, Vessi's FAQ says exchange orders and digital gift card orders can't be cancelled at any point.
✕ Returning Final Sale items or a third exchange order, Final Sale items and gift cards are non-refundable. After two exchanges on the same order, the third order counts as Final Sale with no returns or exchanges.
✕ Asking for a refund of the Checkout+ fee, Vessi says Checkout+ is non-refundable once the order is placed, even if you never return anything, because the package protection starts when the order ships.
✕ Returning Vessi shoes bought from a third-party retailer to Vessi, Vessi says products bought from retail partners must be returned or exchanged with the original retailer. Its retail partners also can't process returns of Vessi.com orders.
✕ Phoning Vessi to cancel or get a refund, Vessi has no general customer-service phone line. Its official contact page lists only email and live chat. The +1 929-470-1667 number is published for accessibility feedback, and Trustpilot reviewers complain there is no phone number to call.
✕ Dealing with lookalike 'Vessi' websites (e.g. vessicollection.shop, thevessi.com) or unrelated vessi.it / vessi.in, These sites advertise policies, such as 90-day or 7-day returns, that don't match Vessi Footwear's real 30-day policy. vessi.it and vessi.in belong to an unrelated company, Vessi AS. Orders placed on lookalike sites can't be cancelled or refunded through Vessi Footwear.
✕ Relying only on the support chatbot, A BBB complainant called Vessi's support AI 'infuriating' when trying to cancel a late order. Vessi's own Trustpilot replies tell customers to email support.us@vessi.com and ask for a human.

Cancelled Vessi but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Vessi, treat it as not cancelled. Email support.ca@vessi.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Vessi’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Vessi charges again.

How Vessi will try to keep you

Vessi may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Steering you to a free exchange instead of a paid refund (exchanges are free, refunds cost $10)”
You say: I don't want an exchange. Please process a refund to my original payment method under your 30-day return policy. I understand the stated return fee applies.
They’ll say: “Offering store credit instead of money back”
You say: Your policy says eligible returns are refunded to the original payment method. Please refund my card or PayPal, not store credit.
They’ll say: “Refusing a cancellation because the order is 'already being processed in our warehouse', even when no shipping notice has gone out (BBB complaints)”
You say: My order hasn't shipped and I have no shipping confirmation. Please cancel it before dispatch and refund it in full. If it ships anyway, I'll refuse delivery or return it, and I expect a full refund with no fee, because I asked to cancel before it shipped.
They’ll say: “Offering only a partial refund when Vessi cancels or delays an order itself (BBB complaint: 'only refund half')”
You say: Vessi cancelled or failed to deliver this order, so I'm entitled to a full refund of everything I paid, including shipping. Please confirm the full amount. If I don't hear back, I'll dispute the charge with my card issuer.
They’ll say: “Deflecting through the AI chat assistant”
You say: Please escalate this to a human Customer Care agent. I'm requesting a cancellation or refund for order #[number], and I'd like a written confirmation by email.
They’ll say: “Return portal blocking progress, e.g. photo uploads rejected as 'too big' (Trustpilot)”
You say: Your return portal won't accept my photos. I've attached them to this email to support.us@vessi.com, and this email is my return request within the 30-day window. Please send a return authorization.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Vessi has ~45 days to defend.

Delete your Vessi account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Vessi’s account settings, email support.ca@vessi.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Vessi

If **less than 30 minutes** have passed, you can cancel it yourself. Log into your Vessi account with the email you used at checkout (you can create an account with that email if you don't have one), open the order and click **Cancel**. You can also open your order confirmation email, click **View Order**, then **Cancel**. If there's no Cancel button, Vessi has already started processing the order. In that case, email **support.us@vessi.com** (US/international) or **support.ca@vessi.com** (Canada) with your order number and ask them to stop it before it ships. Cancellation isn't guaranteed, but there's no fee.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Vessi refund guide. Need a human for something else entirely? The Vessi contact guide lists every channel that actually answers.

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