Is there a cancellation fee?

No cancellation fee is mentioned in Chalice Mead's terms. On cancellation or return they refund the full product value, and can arrange a free third-party carrier collection. The only sums you may not get back are delivery charges 'where applicable' and any supplementary cost from choosing a non-standard delivery method. They may also deduct for loss in value if goods were handled more than necessary.

How long do I have to return Chalice Mead?

You may return or exchange products within **28 days of the despatch date**, and the products must be returned in their original packaging. Separately, distance-selling cancellation (cooling-off) rights run 14 days. To return, contact customer service, they arrange a free third-party carrier collection rather than making you pay postage. Keep the bottles safe and unopened until collected.

What email does Chalice Mead reply on?

Chalice Mead lists **sales@chalicemead.co.uk** on its contact page and **info@chalicemead.co.uk** in its terms as the customer-service address for order and cancellation queries. For order/cancellation matters the terms specifically point to info@chalicemead.co.uk. Their phone line is +44 (0)1730 894955 (9am, 5pm Mon, Fri), and the site header also shows a mobile, +44 (0)7949 801109.

Can I cancel if I've changed my mind?

Yes, as a UK distance/online purchase you generally get a 14-day cooling-off period to cancel without giving a reason, and Chalice Mead's own terms let you return or exchange within 28 days of despatch. The catch with alcohol: bottles must be unopened and in original packaging. Notify customer service in writing (info@chalicemead.co.uk) to start the cancellation, then let them arrange the free collection.

What if Chalice Mead ignores my cancellation?

As a small business, replies can be slow. Chase both **info@** and **sales@chalicemead.co.uk** and phone **+44 (0)1730 894955**. Send a dated written cancellation so you have a paper trail. Under UK Consumer Contracts Regulations they must refund within 14 days of getting the goods back. If they still don't act and you paid £100, £30,000 by credit card, raise a Section 75 claim with your card provider; debit-card users can try a chargeback.

Will I be charged for return postage?

No. Chalice Mead's terms say their customer service team will arrange for a **third-party carrier to collect the products from you free of charge**. So you shouldn't need to pay to send bottles back, just contact them to book the collection and keep the items in their original packaging until the carrier arrives.

Does Chalice Mead have a subscription?

No. Chalice Mead sells one-off bottles of infused mead (around £22 each) from its online shop, there's no recurring membership or auto-renewing plan to cancel. 'Cancelling' Chalice Mead means cancelling an individual order before despatch or returning bottles within 28 days. So you don't need to worry about ongoing charges, only about the return/refund window on a specific order.

Why am I still being charged after cancelling Chalice Mead?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Chalice Mead account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel a Chalice Mead Order.

Q: Does Chalice Mead charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Chalice Mead and what to expect.

Last verified today · data refreshes daily · sources: homepage, terms, contact, page-emails, web-search

The fastest way

Chalice Mead is a UK mead shop (no subscription). To cancel an order or return bottles, email info@chalicemead.co.uk (or sales@chalicemead.co.uk) or call +44 (0)1730 894955, subject 'Cancellation & refund request, order #___'. Return within 28 days of despatch; refunds issued within 14 days of goods received.

Or let yoink do it for you.

30 seconds. AI emails Chalice Mead, handles retention, chases the refund. You approve once, then sleep.

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Every way to cancel Chalice Mead

Phone: Call +44 (0)1730 894955 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Email (fastest): Email info@chalicemead.co.uk with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: Return or exchange within 28 days of the despatch date; 14-day cooling-off cancellation right runs from delivery. Cancel before despatch to stop the order entirely.

Cancelling a Chalice Mead order by email

Email the verified address
info@chalicemead.co.uk, yoink-verified working email for Chalice Mead (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Chalice Mead team,

I'd like to cancel my recent Chalice Mead order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Chalice Mead plans you can cancel

Bottle (per infusion)
One-off product purchase, not a subscription. Cancel the order before despatch by emailing/calling customer service; after delivery use return rights.

Chalice Mead’s refund policy

Chalice Mead is a one-off online alcohol shop, so there's no subscription to cancel, you cancel an order or return bottles. Their terms give a 14-day cancellation (cooling-off) right plus a broader 28-day window from despatch to return or exchange products in their original packaging. On cancellation or return they refund the full value paid, excluding delivery charges where applicable, and a free third-party carrier collection can be arranged. Refunds are made no later than 14 days after they receive the goods back, to the original payment method.

“You may return or exchange products, subject to the “cancellation rights” section above, within 28 days of the despatch date. Products must be returned in their original packaging.”
, Chalice Mead terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Chalice Mead refund guide , same data, but framed around the policy + escalation paths.

Does Chalice Mead charge a cancellation fee?

We found no cancellation fee in Chalice Mead’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Chalice Mead

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling through an online account dashboard, No self-serve cancel/return flow exists on the site; cancellation and returns are handled only via email or phone to customer service.
✕ Returning opened or non-original-packaging bottles, Terms require products to be returned in their original packaging; opened alcohol also typically falls outside cooling-off protections.
✕ Expecting delivery charges back, Refunds are for the full product value 'excluding delivery charges, where applicable', so standard delivery cost may not be returned on a partial return.

Cancelled Chalice Mead but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Chalice Mead, treat it as not cancelled. Email info@chalicemead.co.uk referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Chalice Mead’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Chalice Mead charges again.

How Chalice Mead will try to keep you

Chalice Mead may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offering an exchange for a different infusion instead of a refund”
You say: The 28-day term explicitly covers 'return OR exchange', but you are entitled to a full refund to your original payment method, state clearly you want a refund, not a swap.
They’ll say: “Slow or silent response from a small-business inbox”
You say: Chase both info@ and sales@chalicemead.co.uk and call +44 (0)1730 894955 (9am, 5pm Mon, Fri). If ignored past 14 days on a cooling-off cancellation, cite your UK Consumer Contracts Regulations right and, if paid by credit card over £100, raise a Section 75 claim with your card issuer.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Chalice Mead’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Chalice Mead’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Chalice Mead has ~45 days to defend.

Rights in other regions (European Union)

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Chalice Mead must honour it regardless of where they’re headquartered.

Delete your Chalice Mead account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Chalice Mead’s account settings, email info@chalicemead.co.uk with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Chalice Mead

Chalice Mead has no online cancel button. Email **info@chalicemead.co.uk** (or sales@chalicemead.co.uk) or call **+44 (0)1730 894955** between 9am, 5pm Monday to Friday and give your order number. Their terms confirm notice of cancellation may be given by emailing info@ or calling that number. If the order hasn't been despatched yet, ask them to stop it; if it's already arrived, use your return rights within 28 days of despatch.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Chalice Mead refund guide. Need a human for something else entirely? The Chalice Mead contact guide lists every channel that actually answers.