In Canada, does Weedmaps charge me for my order and provide refunds?

No. In Canada you can pay by cash or Visa/Mastercard. Card payments go to the retailer through **the retailer's own third-party payment processor**, and Weedmaps doesn't receive your payment details. That's why Weedmaps says it doesn't provide refunds or exchanges. Contact the retailer with your order number. If they won't resolve a legitimate problem, dispute the card charge with your bank and list the merchant as the retailer, not Weedmaps.

How do I delete my Weedmaps account?

There are two ways. **In the iOS app:** tap your avatar, open **Account Settings**, scroll to the bottom and tap **Delete account**. **By email:** send your request to **help@weedmaps.com** from the email address on your account. If you can't access that address anymore, change your account email first and send the request from the new one. Privacy and data requests can also go to privacy@weedmaps.com. Consumer accounts are free, so you won't be charged a fee for deleting.

Is there a cancellation fee for Weedmaps advertising?

The terms don't list a cancellation fee. The cost is in the timing. If your notice to cancel@weedmaps.com arrives **less than 5 business days before the next Service Period**, the package renews for one more period at full price. You also pay for the period in which the cancellation takes effect, and nothing is refunded. Add-ons you agreed in writing can't be cancelled keep running for their agreed term. In practice, the earlier you send notice, the less you pay.

Can I get a refund if I cancel Weedmaps mid-month?

Generally no. The Commercial Terms say **no refunds will be provided upon cancellation**, including for the time between your notice and the effective date. The older listing terms gave a pro-rata refund only when *Weedmaps* ended the service without cause. If you were billed after a confirmed effective date, or charged for services that weren't delivered, ask for a refund in writing at cancel@weedmaps.com and customerservice@weedmaps.com. Keep the confirmation email in case you need to dispute the charge.

Can I cancel a Weedmaps ad campaign early?

Only in limited cases. Under the Supplemental Ads Terms, you can't end a campaign unless Weedmaps **fails to fix a material breach within 10 days** of your written notice. In that case you can end the affected campaign and won't be charged for the affected ads. If Weedmaps removes an ad because you broke its policy, you get no refund or makegood. Read the dates in your insertion order or campaign agreement before you commit to a long campaign.

A business didn't honor the deal I found

Weedmaps doesn't control the prices or deals retailers post, and it doesn't handle payments. Start with the dispensary: show them the deal on their listing, ideally with a screenshot and the date, and ask them to honor it or refund the difference. If the listing is misleading, report it to Weedmaps at help@weedmaps.com so it can review the retailer's listing. If you paid by card and were charged more than the agreed price, your card issuer may let you dispute the difference.

What if Weedmaps ignores my cancellation?

Keep your timestamped email to cancel@weedmaps.com, because it's your proof of notice under the terms. Follow up with customerservice@weedmaps.com and call 1-844-933-3627 for a ticket number. BBB lists Weedmaps with an **F rating** and a complaint the company hadn't responded to, so build a paper trail early. If you're billed after the effective date your notice should have produced, dispute that charge with your bank or card issuer and attach your cancellation email.

REFUND GUIDE

How to Get a Weedmaps Refund From the Dispensary.

Here's what Weedmaps actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified 7 days ago against Weedmaps’s own Terms · UK, US, and EU rights covered below

The short answer

Business subscriptions (Monthly Package and cancellable add-ons): you get no refund when you cancel. That covers a partial month and any period you're billed because your notice was less than 5 business days before renewal. Ad campaigns can't be ended early except when Weedmaps fails to fix a breach, and policy-violation removals get no refund. Consumer cannabis orders: Weedmaps doesn't collect payment or issue refunds. Cancellations and refunds come from the dispensary or delivery service you ordered from, even when you paid by card in Canada. Merch bought from store.weedmaps.com is returned through customerservice@weedmaps.com or 1-844-WEEDMAPS.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Weedmaps, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Weedmaps actually says

“No refunds will be provided upon cancellation, including for any period between the receipt of your notice of cancellation by Weedmaps and the effective date of your cancellation.”
, verbatim from Weedmaps’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Weedmaps refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Weedmaps charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Weedmaps has ~45 days to defend. Works regardless of where Weedmaps is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Weedmaps can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Weedmaps is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use cancel@weedmaps.com, the route yoink has verified actually gets read for Weedmaps.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Weedmaps team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Weedmaps

No. You pay the business directly when you get your products, and **Weedmaps doesn't collect payment**. So refunds for missing, wrong or faulty items have to come from the retailer. Check your order as soon as it arrives and contact the dispensary right away if something is wrong. If you paid by card and the retailer won't fix a real problem, your card issuer's dispute process is the fallback. Weedmaps can't reverse the charge because it never received the money.