How do I receive a refund?

Ask for **termination plus a refund**, not just a cancellation. Total Cleaner's terms say refunds are only issued when your access ends straight away. The windows are **30 days** from buying or renewing an annual or biannual plan, and **14 days** for monthly or quarterly plans. Each add-on also has its own 14-day window. Email **support@totalcleaner.com** from your registered address with your order ID, and say clearly that you want the subscription terminated and refunded in full. If you paid through Apple or Google, ask them for the refund instead.

I was supposed to pay £1.99. Why was I charged £11.99?

Several reviewers report this. Total Cleaner says the **£1.99 was a discounted intro rate for the first term only**, after which the plan renews at the standard monthly rate. If the full charge is recent, you're within the **14-day money-back window** for monthly plans. Email support@totalcleaner.com and ask for immediate termination and a full refund of the renewal charge. Also look for upsold add-ons that may have been billed separately.

I thought I was on a trial period

Total Cleaner says that when a sign-up includes a trial, the subscription **starts automatically when the trial ends** unless you cancel first, and a reminder goes to your registered email beforehand. Many offers are actually a cheap paid first term rather than a free trial. Check **dashboard.totalcleaner.com** to see what is active. If you've already been charged, ask for termination and a refund within the 14-day window (monthly) or 30-day window (annual).

Is there a cancellation fee to cancel Total Cleaner?

No. Total Cleaner's support team repeatedly tells reviewers that closing a subscription is **free of charge** and takes a couple of minutes through the online portal. There is no early-termination fee. The catch is that cancelling doesn't refund you either. Unless you ask for termination and a refund within the money-back window, you've paid for the current term and keep access until it ends.

Will I lose access if I cancel Total Cleaner?

Not if you only cancel. Turning off auto-renewal keeps the service **fully active until the end of your current billing period**, with no further charges. If you ask for a **refund**, access ends as soon as the refund is approved. Total Cleaner doesn't give partial or pro-rata refunds, so you choose between keeping access to the end of the term or getting a full refund within the 14- or 30-day window.

Can I cancel Total Cleaner through the App Store?

Only if you bought it there. Apple bills the iOS in-app plans ($7.99 a month or $47.90 a year), so you cancel them in **Settings > your name > Subscriptions**, at least 24 hours before the period ends. Refunds for these go through Apple. If you paid Total Cleaner directly, the App Store can't see the subscription, so use the online portal instead.

Does a chargeback cancel my Total Cleaner subscription?

No. Total Cleaner's support says a bank refund **reverses the payment but doesn't close the subscription**, which stays open until it's cancelled. Cancel in the portal first and keep the confirmation email. Then ask Total Cleaner for a refund in writing. Only go to your bank or card issuer if they refuse or ignore you, and send the bank your cancellation confirmation and the refund request.

Can I pause or downgrade Total Cleaner instead of cancelling?

Total Cleaner's help pages don't mention a pause option. You can switch billing terms (monthly, quarterly, biannual, annual) through your account, and the support team may offer renewal discounts at its discretion. If you just want to stop paying, cancel through **My Subscriptions** and keep access until the term ends. If you're inside the money-back window, ask for termination and a full refund.

What if Total Cleaner ignores my refund request?

Some reviewers say they tried to get in touch without success. Send your request in writing to **support@totalcleaner.com** (with **billing@totalcleaner.com** in copy) from your registered email. Include your order ID and the date, and quote the money-back windows in their Terms. In the US you can also call **+1 833-386-3587**. If you get no reply within a reasonable time, a chargeback or dispute through your card issuer or PayPal is the usual next step. Keep your cancellation confirmation as evidence.

Will cancelling TotalAV also cancel Total Cleaner?

No. Total Cleaner, TotalAV and Total VPN all belong to **Total Security** and may share one login if you used the same email, but **each subscription is managed separately**. In **My Subscriptions**, cancel each product and add-on one by one, and check your bank or PayPal statement for any you missed. Each one needs its own refund request inside its own window.

REFUND GUIDE

How to Get a TotalCleaner Refund.

Inside 14 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for TotalCleaner.

Last verified today against TotalCleaner’s own Terms · UK, US, and EU rights covered below

The short answer

For Total Cleaner subscriptions bought directly from the website, turning off auto-renewal never triggers a refund. You have to ask for immediate termination plus a refund. Annual and biannual plans: ask within 30 days of buying or renewing. Monthly and quarterly plans: ask within 14 days. Each add-on (such as Unlimited Devices or Identity Protection) needs its own termination and refund request within 14 days of activation or renewal. Refunds are full, not pro-rata, and access ends immediately. App Store and Google Play purchases are refunded by Apple or Google, not by Total Cleaner.

Or let yoink chase the refund.

30 seconds to set up. yoink emails TotalCleaner, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What TotalCleaner actually says

“If you wish to receive a refund, you must request that your subscription be terminated immediately, meaning your access to the Services will cease upon request.”
, verbatim from TotalCleaner’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a TotalCleaner refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note TotalCleaner’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a TotalCleaner charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If TotalCleaner made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, TotalCleaner has ~45 days to defend. Works regardless of where TotalCleaner is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any TotalCleaner subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail TotalCleaner can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If TotalCleaner is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use cancel@totalcleaner.com, the route yoink has verified actually gets read for TotalCleaner.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi TotalCleaner team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for TotalCleaner

If you bought on the website, log in at **dashboard.totalcleaner.com**, open **My Subscriptions** and click **Cancel Subscription** next to each plan. Total Cleaner emails a verification code to your registered address before it makes the change, and sends a confirmation email when the cancellation goes through. If you subscribed through the **App Store**, cancel in iPhone Settings > your name > Subscriptions. For **Google Play**, use Play Store > Payments & subscriptions. You can also call the US line on **+1 833-386-3587**. Remember that this only stops renewal; it does not get you a refund.