What happens if an event is cancelled on Tick'it?

Tick'it lets you know by email and/or push notification, takes the event off its site, and arranges a **full ticket refund** for the organiser. The money goes back to the card or method you paid with. The help center says to allow **5 to 10 business days**. The terms say Tick'it aims to pay within 5 working days of getting the money from the organiser, so a slow organiser can hold things up. **Service fees aren't refunded**, even for cancelled events. If nothing has arrived after about two weeks, email support@tickit.co with your order number.

Can I get a refund if a Tick'it event is postponed?

Yes, but you have to ask. Tick'it's help center says postponed events **aren't refunded automatically**. Your ticket usually stays valid for the new date, but if you can't make it you're entitled to a **full refund** of the ticket. The same applies to any major change, such as a new headliner, date or location. Email support@tickit.co quickly with your order number and the event name, because the terms make postponement refunds subject to the organiser's refund deadline.

Are Tick'it service fees refundable?

Usually not. The purchase terms say service, booking and delivery fees are **non-refundable**, even if the event is cancelled or postponed. The one exception is when **Tick'it itself failed**, for example a documented technical malfunction that stopped you showing a valid ticket. If that happened to you, keep screenshots or other evidence and ask for the full amount, fees included, at support@tickit.co.

Can I cancel my Tick'it ticket if I can't go?

Normally you can't get a refund for that. Tick'it's terms rule out refunds for not attending, buying mistakes (wrong quantity or date), or being refused entry for reasons unrelated to the ticket, unless the organiser's own policy allows it. Some events are marked **non-refundable** on the event page. Your best options are to **transfer** the ticket to a friend or **list it for resale** on Tick'it's marketplace from the app. Service fees aren't refunded either way.

How long does a Tick'it refund take?

For cancelled events, the help center says to allow **5 to 10 business days** for the money to show up, depending on your bank. The terms say Tick'it aims to process refunds within **5 working days of receiving the money from the organiser**, so the clock starts when the organiser pays, not when the event is cancelled. If it's taking much longer, email support@tickit.co with your order number and ask when they requested the money from the organiser.

Can I resell or transfer my Tick'it ticket instead of getting a refund?

Yes. Tick'it lets you **transfer** a ticket to someone else (they don't need an account and receive it by email) or **list it for resale** on the Tick'it marketplace. This is the practical way out when the event is still on and the ticket is non-refundable. Selling tickets for commercial purposes outside Tick'it is banned and can get the ticket cancelled. If a transfer went to the wrong email address, contact support with your order number, the recipient's email and the event name.

Can I change my seats or upgrade my Tick'it ticket?

No. Once a booking is confirmed, Tick'it doesn't allow **seat changes** or **upgrades** (for example General Admission to VIP). The help center suggests checking whether the event's refund policy lets you cancel through the organiser, then buying new tickets. Otherwise, resell or transfer your current ticket and buy the one you want. Either way, you won't get back the service fees on the original order.

I was charged twice on Tick'it, what do I do?

First wait **3 to 5 business days**. If the extra charge is only 'pending', it should drop off by itself. If the charge goes through and is wrong, contact Tick'it support (support@tickit.co) with your **order details or booking email** and a **screenshot of the charges** from your bank statement. The help center says the team will investigate and correct it. Unlike event refunds, this is fixed by Tick'it directly, so you don't need the organiser.

What happens if I stop paying my Tick'it instalments?

Tickets bought in instalments are only issued once you've paid in full. If you miss a payment, Tick'it sends reminders. If you haven't paid **within 5 days of the first missed payment**, the order is suspended. The terms then tell you to contact **support@tickit.co** either to bring the order up to date or to **arrange a refund of the instalments you've already paid**, so ask for that refund in writing.

How do I delete my Tick'it account?

Tick'it's privacy policy says to send requests about your personal data, including deletion, to **privacy@tickit.co**. Its Data Protection Officer is at **dpo@tickit.co**. Tick'it says it replies within the time required by law, usually **within 30 days**. Before deleting, make sure you have no upcoming tickets or pending refunds tied to the account, because tickets live under My Events in the app.

Does Tick'it have a subscription or free trial I need to cancel?

No. Based on its site and terms, Tick'it sells **one-off event tickets** for concerts, comedy, parties, festivals and sports in Lebanon, the UAE and elsewhere. There's no membership or recurring charge and no free trial, so nothing auto-renews. If you see repeat charges, they're probably **instalments** on a ticket or a duplicate charge. Contact support@tickit.co with a screenshot of your statement.

REFUND GUIDE

How to Get a Tick'it - Explore Music Events Refund.

Here's what Tick'it - Explore Music Events actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified 3 days ago against Tick'it - Explore Music Events’s own Terms · UK, US, and EU rights covered below

The short answer

This policy covers one-off event ticket purchases only. Tick'it has no subscription. If the organiser cancels the event, the ticket price is refunded automatically to your original payment method, usually within 5 to 10 business days. Tick'it's terms say it aims to pay within 5 working days of getting the money from the organiser. If an event is postponed or materially changed (headliner, date or location), you can get a full ticket refund, but you have to ask because it isn't automatic. Refunds for changes of mind, buying mistakes or no-shows depend on the organiser and are usually refused. Service, booking and delivery fees are never refunded unless Tick'it caused the problem, for example a documented technical fault that stopped your ticket working. Separately, if you were charged twice or the wrong amount, Tick'it support fixes it directly once you send proof.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Tick'it - Explore Music Events, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Tick'it - Explore Music Events actually says

“Refunds (if eligible) can only be issued by TICK'IT if and when we receive the corresponding funds from the Event Partner. The Event Partner remains responsible and liable for payment of any refunds due.”
, verbatim from Tick'it - Explore Music Events’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Tick'it - Explore Music Events refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Tick'it - Explore Music Events charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Tick'it - Explore Music Events has ~45 days to defend. Works regardless of where Tick'it - Explore Music Events is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Tick'it - Explore Music Events can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Tick'it - Explore Music Events is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@tickit.co, the route yoink has verified actually gets read for Tick'it - Explore Music Events.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Tick'it - Explore Music Events team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Tick'it - Explore Music Events

It depends on why you want one. If the **organiser cancelled** the event, you don't need to do anything: the refund goes back to your original payment method, usually within **5 to 10 business days**. If the event was **postponed or materially changed** (new headliner, date or location), email **support@tickit.co** with your order number and ask for a full ticket refund, because Tick'it won't refund these automatically. If you simply can't go, it's up to the organiser and usually refused, so try reselling or transferring the ticket in the app. Service fees aren't refunded in any of these cases.