How long does THE LIST take to refund?

After THE LIST's merchant receives your return, it can take **up to 7 calendar days** to process. Once the return is accepted, the refund goes to your original payment method. Your bank may take a few more business days to show it. For cancelled, unshipped orders, customer service has quoted 5-10 business days. Reviewers say pre-authorisation holds have sometimes stayed on their cards longer, so check your statement. If nothing has arrived after that window, email customercare@thelist.app with your order number and a firm deadline.

THE LIST is a real luxury marketplace. It connects shoppers to partner boutiques, ships to over 190 countries, and offers buyer protection for authenticity and condition. Reviews are very split, though. Many buyers report fast, authentic deliveries. Others report orders cancelled for 'inventory errors', long shipping delays, slow refunds and price changes after checkout. To protect yourself, pay by credit card or PayPal, screenshot the checkout price, and keep every message in writing at customercare@thelist.app. If an order stalls, ask to cancel within the 2-business-day window.

Anyone shopped at gothelist.com?

gothelist.com is THE LIST's older domain. The current site is thelist.app, and both customercare@gothelist.com and customercare@thelist.app appear in the company's replies. Shopper experiences are mixed. Some buyers cancelled over WhatsApp and got their money back on their card without trouble. Others waited weeks for unshipped orders or refunds. If you've already bought, follow your order closely. Ask to cancel within 2 business days if delivery looks uncertain, and keep written confirmations of any refund THE LIST promises.

Can I get a refund from THE LIST after 14 days?

Not as a right under THE LIST's terms. If you don't request the return in writing within 14 days of delivery, the terms say you have no right to a refund. Anything you get is at their discretion and may only be site credit. The exception is a faulty, damaged or wrong item. Buyer protection covers authenticity and condition, and local consumer law may give you rights beyond the merchant's own window. In that case, email customercare@thelist.app with photos and your order number as soon as you spot the problem.

Can I return vintage items to THE LIST?

Generally no. THE LIST's refund policy says vintage and pre-owned items can't be returned **unless they arrive damaged or faulty**. If your vintage piece arrives damaged, isn't as described, or you doubt it's authentic, contact customercare@thelist.app within 14 days of delivery. Include clear photos and your order number. Buyer protection covers authenticity and item condition from the moment you order. For brand-new items, the normal 14-day return policy applies.

Who pays for returns on THE LIST?

Returns are free, with complimentary pick-up, as long as you use THE LIST's standard return service. You pay the return shipping if you use any other method, or if you send the item back from a different country than the one it was delivered to. Return instructions are paper-free and arrive by email. Reuse the original packaging if you can, put branded boxes and dust bags inside a protective outer box, and keep proof of postage until the refund lands.

What if THE LIST cancels my order but doesn't refund me?

This is one of the most common complaints. Orders get cancelled for 'inventory errors' or 'technical issues', and the refund arrives partly or not at all. THE LIST's own replies to these complaints say the refund should be issued in full, so quote that. Email customercare@thelist.app with your order number, the amount charged, the amount refunded, and a deadline. If the deadline passes, contact your card issuer or PayPal. If THE LIST then offers a refund, get it confirmed in writing before you change anything about the dispute.

What do I do if my THE LIST item arrives damaged or wrong?

Contact customercare@thelist.app **within 14 days of receiving your order**. THE LIST's buyer protection covers authenticity and item condition from the moment you place the order. Send photos of the damage, the packaging and the label, plus your order number. Ask for a prepaid return label and a refund to your original payment method, not a substitute or store credit. Reviewers report being redirected to the partner boutique. Point out that the terms make THE LIST itself responsible for finding a solution and refunding you.

Should I file a chargeback against THE LIST?

Use it as a backstop, not your first step. One reviewer was offered a refund, but THE LIST withdrew the offer once a card dispute was opened and asked them to withdraw it. Email customercare@thelist.app first with a clear refund deadline, usually 7 days after they receive your return. If they miss it, or the item never shipped, open a dispute with your card issuer or PayPal, and attach your order confirmation and every message. Don't withdraw a dispute until the refund has actually posted.

Is THE LIST a subscription?

No. THE LIST has no membership, subscription or free trial to cancel. Every purchase is a one-off order from a partner luxury boutique. If you see a recurring charge labelled 'The List', it may come from an unrelated business that uses the same name, such as wellness or booking services. Check the merchant descriptor on your statement. For THE LIST fashion orders, the only levers are cancelling an order within 2 business days or returning it within 14 days of delivery.

REFUND GUIDE

How to Get a THE LIST Refund for an Unshipped Order.

The List refunds are per-order, and their own policy gives you a 14-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified today against The List’s own Terms · UK, US, and EU rights covered below

The short answer

THE LIST is a luxury fashion marketplace with no subscription, so every rule here is about one-off product orders. For orders that haven't shipped, you can cancel by contacting Customer Care within 2 business days, before a partner boutique processes the order. For delivered items, request a return in writing within 14 days of delivery and ship it back within 7 days of approval. Once the item is received, refunds are processed within up to 7 calendar days and go to your original payment method. Late or non-compliant returns are refunded only at THE LIST's discretion and only as site credit. Vintage and pre-owned pieces can't be returned unless they arrive damaged or faulty.

Or let yoink chase the refund.

30 seconds to set up. yoink emails The List, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What The List actually says

“We accept return requests within 14 days from the date your order was delivered. Once your return request is approved, you will have 7 days to ship the item back to us.”
, verbatim from The List’s terms

14-day cancellation windowPro-rata refund: no

How long does a The List refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note The List’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a The List charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, The List has ~45 days to defend. Works regardless of where The List is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with The List for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any The List subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail The List can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If The List is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The The List refund email

Email the right address
Use customercare@thelist.app, the route yoink has verified actually gets read for The List.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi The List team,

I'm requesting a refund for my The List order (reference [order number], placed on [date], for [amount]). I'm within the 14-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for The List

THE LIST is a one-off marketplace, not a subscription, so you cancel an **order**, not a plan. Contact Customer Care at **customercare@thelist.app**, by WhatsApp, or by phone (+1 845 243 2550 in the US, +44 113 320 8820 internationally) **within 2 business days** of ordering. Include your order number and ask for a full refund to your original payment method. THE LIST says it can't cancel once a partner boutique has processed the order. If you're too late, wait for delivery and use the free 14-day return instead. Ask for written email confirmation that the order status has changed to cancelled.