Does Textverified have a free trial?

No trial in the traditional sense, but Textverified does offer free public non-VoIP numbers. The FAQ notes: 'Free numbers are public and in high demand, so your service may not be available.' Paid verifications start at $0.25, and you only get charged if a code arrives, so functionally you can test without risk.

Will I lose my credits if I cancel?

Yes, unless you request a refund first. The terms make clear Textverified 'does not provide refunds to users who desire to cancel their use of services,' so any unused credit balance is forfeited the moment you stop using the service or get banned. Before closing the account, either spend the balance down or submit a refund ticket within 30 days of the original top-up and request return to the original payment method.

How do I cancel a Textverified rental?

Non-renewable rentals (1 to 14 days) self-expire, you don't need to cancel anything. Renewable rentals 'pay every 30 days to keep the number for as long as you want,' so cancellation means turning off auto-renewal in your account before the next billing date. Any partial-month refund of an already-paid renewable rental is at Textverified's discretion under the case-by-case clause.

Why was I charged but didn't get a verification code?

Textverified's products page states: 'If you never receive your code, you will be refunded your credits automatically. Feel free to try again if you missed your window or a code did not go through.' If the credit wasn't returned, hit the 'Report Number' button on the verification screen, the FAQ confirms 'We will refund you; then you can start a new verification and we will try to give you a different number.' If both fail, raise it via the contact form with a screenshot of the third-party site rejecting the number.

Can I get a refund for a crypto payment?

Probably not in crypto. The terms state plainly: 'Purchases made via cryptocurrency may not be refunded.' Your best route is to ask for the equivalent value back as Textverified Credits, the terms don't bar that, or to argue case-by-case that the service was undelivered (no code received, number not accepted). Don't expect BTC/ETH back to your wallet at the original purchase rate.

What if Textverified ignores my refund request?

Several Trustpilot reviewers describe waiting weeks for a reply. If support stalls: (1) submit a Trustpilot review, Textverified has publicly re-engaged users that way; (2) if you paid by card, open a chargeback through your issuer citing services not delivered; (3) UK users can invoke the Consumer Rights Act 2015 (digital content with reasonable skill and care); (4) EU users can cite the Consumer Rights Directive's requirement for refunds on undelivered digital services.

Is there a cancellation fee?

No cancellation fee, there is no subscription to cancel and no contract term to break. The cost of 'cancelling' is forfeiting any leftover prepaid credit balance, since the terms say Textverified doesn't refund users who simply want to stop using the service. Spend the balance down first or request a case-by-case refund within 30 days of the original top-up.

REFUND GUIDE

How to Get a Textverified Refund (Even Crypto) 2026.

Textverified refunds are per-order, and their own policy gives you a 30-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified 16 Jun 2026 against Textverified’s own Terms · UK, US, and EU rights covered below

The short answer

Textverified handles refunds case-by-case and explicitly says it does NOT refund users who simply want to stop using the service. Crypto top-ups may be non-refundable entirely. The FAQ gives a 30-day window from the original payment date to request a monetary refund. Automatic credit refunds do happen when a verification code never arrives, those are processed without a ticket.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Textverified, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Textverified actually says

“Textverified Credit or monetary refunds are assessed on a case by case basis. Purchases made via cryptocurrency may not be refunded. We reserve the right to deny a refund for any reason... We do not provide refunds to users who desire to cancel their use of services.”
, verbatim from Textverified’s terms

30-day cancellation windowPro-rata refund: no

How long does a Textverified refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Textverified’s own policy works on a 30-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Textverified charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Textverified made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Textverified has ~45 days to defend. Works regardless of where Textverified is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Textverified for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Textverified subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Textverified can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Textverified is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Textverified refund email

Email the right address
Use support@textverified.com, the route yoink has verified actually gets read for Textverified.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Textverified team,

I'm requesting a refund for my Textverified order (reference [order number], placed on [date], for [amount]). I'm within the 30-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Textverified

Sometimes. The FAQ says: 'Please contact support within 30 days of the original payment and the reason for the refund. We assess credit/monetary refunds on a case by case basis... we can only refund to the original form of payment.' But the terms explicitly add: 'We do not provide refunds to users who desire to cancel their use of services,' and crypto top-ups 'may not be refunded.' Strong cases: number never delivered a code, the rented number was rejected by the target service, or the account was suspended with credits still on it.