Can I get a refund from StreamingVideoProvider?

It's difficult but not impossible. The legacy terms say there are **no refunds or credits** for cancellations, downgrades or unused time. If you upgraded, you can ask them to calculate and refund the upgrade fee for the rest of the term. The September 2026 terms put mandatory law first and send withdrawal requests to **support@streamingvideoprovider.com**. So consumers can still claim statutory withdrawal rights, and an unannounced auto-renewal is worth challenging. Put your request in writing. If you get no answer, a card dispute is the next step.

Do I have to sign a long term contract?

No. StreamingVideoProvider says there are no long-term contracts. You can pay month to month, or choose annual billing at a discount. The catch is that annual plans renew for another full year, and one reviewer says theirs renewed with no warning. When you cancel, you keep the service until the end of the period you've paid for and aren't billed again. A short commitment doesn't mean a refund, though: unused time isn't refunded under their terms.

Is there a StreamingVideoProvider cancellation fee?

We found no cancellation fee in the terms, pricing page or help center. You cancel online in **Settings > My Subscriptions**, and future payments stop straight away. The real cost is that unused time isn't refunded, so cancelling halfway through an annual plan gets you nothing back. You also still owe any fees that were outstanding before you cancelled. Remember to cancel every add-on separately, or those monthly charges will keep going.

Why was I charged by TeddySoft?

TeddySoft OOD is the Bulgarian company that runs **StreamingVideoProvider** (and ScreenRec). A charge usually means a plan or add-on has renewed, often an annual plan. Reviewers say renewals and payments came with no reminder or receipt. Log in and check **Settings > My Subscriptions**, then cancel everything that's active. To get the money back, email support@streamingvideoprovider.com with the charge date and amount, and say you didn't get notice of the renewal.

Can I downgrade instead of cancelling?

Yes. The pricing page says you can change your service plan at any time without interrupting the service. For example, you could move from Pro ($99/mo) to Plus ($39/mo). Downgrading doesn't refund anything: the terms rule out refunds or credits for downgrades. Upgrading works differently, since you can ask for the upgrade fee for the rest of the term to be calculated and refunded. Check your bandwidth and storage use first, because going over a smaller plan's limits can restrict your account.

What if StreamingVideoProvider ignores my refund request?

Keep it in writing. Email **support@streamingvideoprovider.com**, the address the terms name for withdrawal requests, with your account email, the charges you're disputing and the result you want. If you hear nothing within about 14 days, follow up and copy **info@streamingvideoprovider.com**, their general and legal contact. You can also call +1 888 207 6546 (US) or +44 845 867 4819 (UK/Europe). If they still don't respond, dispute the charge with your card issuer and attach your emails and cancellation screenshots.

REFUND GUIDE

How to Get a TeddySoft Refund After Auto-Renewal.

Here's what TeddySoft actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified today against TeddySoft’s own Terms · UK, US, and EU rights covered below

The short answer

Subscription plans (Plus, Pro, Premium) and recurring add-ons: the legacy terms say there are no refunds or credits when you cancel, downgrade or leave time unused. When you cancel, you keep the service until the end of the period you've paid for, and you aren't billed again. Upgrades are the one exception: you can ask them to calculate and refund the upgrade fee for the rest of the month or year. The new 24 September 2026 terms (TeddySoft OOD, Bulgaria) say 'Mandatory law takes priority' and send 'Support and withdrawal requests' to support@streamingvideoprovider.com. So consumers can still claim statutory withdrawal rights. If you bought a pay-per-view video from a creator who uses this platform, the payment went to that creator, so ask the creator for the refund rather than TeddySoft.

Or let yoink chase the refund.

30 seconds to set up. yoink emails TeddySoft, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What TeddySoft actually says

“(ix) We will not provide refunds or credits in the case of cancellations, downgrades, or when there are unused portions of the Services on an open account.”
, verbatim from TeddySoft’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a TeddySoft refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a TeddySoft charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If TeddySoft made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, TeddySoft has ~45 days to defend. Works regardless of where TeddySoft is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with TeddySoft for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any TeddySoft subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail TeddySoft can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If TeddySoft is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@streamingvideoprovider.com, the route yoink has verified actually gets read for TeddySoft.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi TeddySoft team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for TeddySoft

StreamingVideoProvider's own suggestion is to buy the cheapest plan, even for just one month, and then cancel again. That restarts the 90-day deletion countdown. It means paying at least one more charge (Plus is listed at $39/mo), so it usually makes more sense to export your videos and let the account close. If you do buy a month to buy time, cancel again in **Settings > My Subscriptions** straight away so it doesn't keep renewing.