Do I have to pay a subscription to use tado°?

No, a free version of the app comes with every Smart Thermostat and gives you scheduling and remote control. AI Assist and Auto-Assist are **optional** paid upgrades for automations like geofencing, open-window detection and AI optimisation. tado° trialled a £1/month app fee in early 2025 but said no users were charged and the tests ended.

How do I cancel Tado Auto Assist?

Open the tado° app, go to **Settings → Auto-Assist** and choose cancel. If you subscribed via Apple or Google, cancel inside that store's subscriptions menu instead. Cancellation stops the next renewal; there's no partial refund for the unused portion of the current month. Auto-Assist remains available only to V3+ and earlier device owners.

Can I cancel my tado° order before it ships?

Yes. Email **support@tado.com** with your order number and subject line *'Cancel order, withdrawal'* before dispatch. Under EU/UK distance-selling rules you also have **14 days from delivery** to change your mind regardless of reason. tado° will issue a prepaid return label; the refund lands within 14 days of them receiving the devices.

Why is tado putting features behind a paywall?

Since 2018 tado° has moved automations like geofencing and open-window detection into the paid Auto-Assist / AI Assist tiers, and in February 2025 ran a controversial 'test' that showed some users a £0.99/€0.99 fee just to open the app. tado° says it was marketing research and no one was charged, but the backlash on Trustpilot and Reddit has been significant.

What is the tado° Energy Savings Guarantee?

It's a one-time discretionary refund you can claim if your tado° device hasn't saved you enough energy. To qualify you must have bought from the **tado° webshop or a retail partner less than 12 months ago** (100 days for Smart AC Control), the device must have been **connected and in use for at least 6 months** (2 months for AC Control), and you must send a photo of your receipt to tado° via chat.

What if tado° ignores my refund request?

Escalate in writing to **support@tado.com** quoting your statutory withdrawal right (14 days under UK Consumer Contracts Regulations / EU Consumer Rights Directive). If still ignored, raise a **Section 75 claim** with your UK credit-card issuer for purchases £100, £30,000, or a **chargeback** on debit cards. EU buyers can use the European Consumer Centre. tado GmbH is based in Munich, so EU consumer law applies by default.

Can I cancel tado° AI Assist anytime?

Yes. tado°'s help centre confirms you can subscribe to either a monthly or annual AI Assist plan and **cancel at any time** from inside the app. You keep AI Assist until the current billing period ends. Annual subscribers won't typically get a prorata refund of unused months, cancel just before your renewal date if you want to avoid the next year's charge.

REFUND GUIDE

How to Get a tado° Refund Within 30 Days.

Inside 14 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for tado°.

Last verified 16 Jun 2026 against tado°’s own Terms · UK, US, and EU rights covered below

The short answer

tado° gives you a statutory 14-day right to withdraw on hardware bought from tado.com, plus a discretionary 30-day money-back guarantee if the devices are returned full, undamaged and in original packaging. Refunds are processed within 14 days of tado° receiving the goods. App-store subscription payments (Apple/Google) cannot be refunded by tado° directly, you must request those refunds via the App Store or Play Store. Cancelling AI Assist or Auto-Assist stops future billing but doesn't refund the current period.

Or let yoink chase the refund.

30 seconds to set up. yoink emails tado°, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What tado° actually says

“If you withdraw from this contract, we will refund any payments we have received from you, without delay and at the latest within 14 days from the date on which the notification regarding your withdrawal from this contract has been received by us.”
, verbatim from tado°’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a tado° refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note tado°’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If tado° is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, tado° has ~45 days to defend. Works regardless of where tado° is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a tado° charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If tado° made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with tado° for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any tado° subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail tado° can’t ignore.

The 4-step refund email

Email the right address
Use support@tado.com, the route yoink has verified actually gets read for tado°.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi tado° team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under Directive 2011/83/EU, I'm entitled to terminate this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for tado°

Yes, if you bought from **tado.com**. You have a statutory **14-day withdrawal period** from delivery, plus a discretionary **30-day money-back guarantee**. Email support@tado.com to request a return label, send the devices back **complete, undamaged and in original packaging**, and tado° will refund within ~14 days of receipt. Hardware bought from a retailer (Amazon, Currys, OVO) must go back via that retailer's policy.