Can I get a refund from TAC Security?

Only in narrow cases. Per the terms, a refund is available **only if a vulnerability scan has not been scheduled within 24 hours of signing up**. Once a scan is scheduled, you're not eligible. Separately, if a payment was deducted but the transaction failed to complete, you're entitled to a refund of that amount, usually within **3 to 7 business days**. All refund requests go to casasupport@tacsecurity.com, include your transaction ID, date and amount.

Does TAC Security charge a cancellation fee?

No cancellation fee is mentioned anywhere in TAC Security's terms or FAQs. Because plans are described as **one-off payments with no hidden fees**, there's no penalty charge for walking away, but note there's also no partial or pro-rata refund once a scan has been scheduled. The only money question is whether you meet the 24-hour no-scan refund window. If you do, request the full refund via casasupport@tacsecurity.com.

Does TAC Security have a free trial?

There's no evidence of a traditional free trial for the paid ESOF AppSec CASA plans, which start at **$540 per application** as one-off purchases. TAC Security does offer a free 'Get My Cyber Score' tool and a 'Book a Demo' route on its homepage, but those aren't trials of the paid assessment service. Because plans don't auto-renew, there's no trial-to-paid conversion trap to worry about, just the 24-hour refund window after purchase.

Do TAC Security plans automatically renew?

No. TAC Security's FAQ states its plans are **one-off payments** with no hidden fees, meaning they do not auto-renew like a typical SaaS subscription. Your annual assessment simply expires; you'd need to actively repurchase for another term. This is unusual and good news, there's no recurring charge silently hitting your card, so 'cancelling' mostly means not buying again. If you're unsure whether you have a recurring charge, email casasupport@tacsecurity.com to confirm.

How do I contact TAC Security customer support?

For CASA/AppSec billing, cancellation and refund questions, email **casasupport@tacsecurity.com**, the address named in TAC Security's terms and FAQs. The CASA support team operates **weekdays 7am, 3pm EST**. General enquiries go to mail@tacsecurity.com, sales to sales@tacsecurity.com. There's also a contact form on tacsecurity.com/contact, but for a refund or cancellation you want an email paper trail, not just a web form.

Can I upgrade my TAC Security plan instead of cancelling?

Yes. TAC Security's terms let you upgrade from one plan to another by **paying the price difference between the two plans**, provided you request it **within 7 days of the original purchase** via customer support. This is framed as a purchase, not a refund, so if you actually want out rather than more service, don't accept an upgrade offer as a substitute for the refund you may be owed under the 24-hour no-scan rule.

What if TAC Security ignores my cancellation or refund request?

Resend to **casasupport@tacsecurity.com** with a clear subject line, your order/transaction ID, and a verbatim quote of the refund clause. If you paid by card and get no response, you can raise a dispute with your card issuer (UK cardholders may have Section 75 or chargeback rights; EU buyers have consumer-protection routes). Keep every email as evidence. Escalating to a written complaint referencing the terms usually moves things faster than a demo call.

REFUND GUIDE

How to Get a TAC Security Refund.

Q: How long does a TAC Security refund take?

For failed-payment refunds, the terms say refunds **typically take 3 to 7 business days** to reflect in your account, depending on your bank's processing time. For the narrow 24-hour no-scan refund case, no specific timeframe is published, so confirm the expected date in writing when you make the request. Always include your transaction ID, date and amount to expedite processing, and follow up if nothing appears after 7 business days.

TAC Security refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified 7 Aug 2026 against TAC Security’s own Terms · UK, US, and EU rights covered below

The short answer

TAC Security's refund policy is very narrow: you only qualify if no vulnerability scan has been scheduled within 24 hours of signing up. Once a scan is scheduled, you forfeit the refund. Separately, if a payment is deducted but the transaction fails to complete, you're entitled to a refund of that failed charge, typically processed in 3 to 7 business days. Plans are one-off payments, so there's no recurring subscription to cancel, only the scan/refund question. All refund and upgrade requests go through casasupport@tacsecurity.com.

Or let yoink chase the refund.

30 seconds to set up. yoink emails TAC Security, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What TAC Security actually says

“Refunds are only applicable if a vulnerability scan has not been scheduled within 24 hours of signing up for ESOF AppSec ADA CASA services. If a scan has been scheduled within this timeframe, the user is not eligible for a refund.”
, verbatim from TAC Security’s terms

Pro-rata refund: no

How long does a TAC Security refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a TAC Security charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If TAC Security made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, TAC Security has ~45 days to defend. Works regardless of where TAC Security is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with TAC Security for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any TAC Security subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail TAC Security can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If TAC Security is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The TAC Security refund email

Email the right address
Use casasupport@tacsecurity.com, the route yoink has verified actually gets read for TAC Security.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi TAC Security team,

I'm requesting a refund for my TAC Security order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for TAC Security

TAC Security's ESOF AppSec ADA CASA plans are **one-off annual purchases, not auto-renewing subscriptions**, so there's typically no recurring charge to cancel. If you've just signed up and want out, email **casasupport@tacsecurity.com** immediately, before any vulnerability scan is scheduled, to request cancellation and a refund. There is no self-serve cancel button in the dashboard, and support only runs weekdays 7am, 3pm EST, so send your request early and keep a copy.