Why was I charged by Spartan when I made a one-time purchase?

SPARTAN's checkout offers a one-time price and a cheaper subscribe price for 1-, 3- and 6-month supplies. If the subscription was selected, it **renews automatically** for the same supply period. That's why many buyers see a $129.95 to $141.49 charge about 6 months after a '6-month' order. SPARTAN admits this is easy to miss. Email support to cancel, and ask for a refund of the renewal you didn't authorise, or claim it under the 90-day guarantee.

Do I have to return Spartan products to get a refund?

Under SPARTAN's current refund policy, no: it says *"There is no need to return the products."* Some older review blogs say buyers had to pay to ship products back abroad, but that isn't in the policy published now. If an agent asks you to return the product, quote the policy and ask for the refund anyway.

Can I cancel a Spartan order that already shipped?

Usually not. Customers report being told an auto-ship renewal had already shipped and couldn't be cancelled. You can still get your money back: the 90-day guarantee runs from when you *receive* the product and doesn't require a return. Cancel the subscription so nothing else ships, then claim a full refund for the shipment that went out.

Is there a cancellation fee for Spartan?

None of SPARTAN's pages, policies or customer reviews mention a cancellation fee. What catches people out is timing: subscriptions renew automatically unless you cancel before the next shipment. If you miss that, you pay for the next 1-, 3- or 6-month supply, which you can then claim back under the 90-day guarantee.

What if Spartan keeps charging me after I cancelled?

Some reviewers say products kept shipping after an emailed cancellation, or that a cancelled subscription was reactivated later. Email support@try-spartan.com with your order numbers and the date you first cancelled. Ask for a senior team member, a refund and written confirmation that no subscriptions are active. If that doesn't work, dispute the charge with your card issuer and include your cancellation emails as evidence.

Is Spartan shampoo the same company as Spartan Race?

No. try-spartan.com sells men's hair, beard, health and weight-loss products. Spartan Race (spartan.com) is a separate obstacle-race company with its own no-refund rules for race entries and its own Spartan+ membership. Don't follow Spartan Race's cancellation steps or contact its shop email for a shampoo order. Use support@try-spartan.com or the SPARTAN customer portal.

Is try-spartan.com legit or a scam?

SPARTAN ships real products and has thousands of mostly positive Trustpilot reviews, many praising quick support. The most common complaint is surprise subscription charges: buyers say they didn't realise they had signed up for auto-ship. Others say the product didn't work for them. Before checkout, make sure you've picked the one-time option, and keep your order number in case you need to use the 90-day guarantee.

REFUND GUIDE

How to Get a SPARTAN™ Refund.

Q: How long does a Spartan refund take?

SPARTAN says approved refunds go **automatically to your original payment method within 10 business days**. Your bank may take a few more days to post it. If more than 15 business days have passed since approval, the policy tells you to email support@try-spartan.com again, so keep the approval email as proof.

Inside 90 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for SPARTAN™.

Last verified yesterday against SPARTAN™’s own Terms · UK, US, and EU rights covered below

The short answer

SPARTAN's 90-Day Money Back Guarantee covers product orders, both one-time purchases and subscription shipments. If you don't get the results you expected, email support@try-spartan.com within 90 days of receiving the product with your name, email and order number. You get a full refund and don't have to send anything back. Approved refunds go to your original payment method within 10 business days. Damaged, defective or wrong items are handled separately: report them as soon as the order arrives. SPARTAN usually won't cancel an auto-ship renewal that has already shipped, but because the guarantee runs from when you receive each shipment, a renewal you didn't want can still be refunded under it.

Or let yoink chase the refund.

30 seconds to set up. yoink emails SPARTAN™, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What SPARTAN™ actually says

“Contact us at support@try-spartan.com within 90 days of receiving your product. 2. Provide your order details (name, email, and order number) so we can process your full refund. There is no need to return the products.”
, verbatim from SPARTAN™’s terms

90-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a SPARTAN™ refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note SPARTAN™’s own policy works on a 90-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a SPARTAN™ charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If SPARTAN™ made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, SPARTAN™ has ~45 days to defend. Works regardless of where SPARTAN™ is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any SPARTAN™ subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail SPARTAN™ can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If SPARTAN™ is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@try-spartan.com, the route yoink has verified actually gets read for SPARTAN™.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi SPARTAN™ team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for SPARTAN™

Yes. SPARTAN offers a **90-Day Money Back Guarantee**. If you don't see the results you expected, email support@try-spartan.com within 90 days of receiving the product with your name, email and order number. The policy says you **don't need to return the products**, and approved refunds go back to your original payment method within 10 business days.