Can I get a refund from Soar?

It depends on what you're refunding. For the **ticket**, refundability is set by the operating airline and your fare class, Soar's terms say charges are final once the airline issues the ticket, and where the airline refunds, Soar passes it through less non-refundable fees. For bookings with the **Refund Guarantee**, you can cancel for any reason and get the ticket refunded, provided you cancel through Soar before the first leg departs. Either way, you file with Soar: their terms direct all refund requests and payment disputes to Soar, not the carrier.

Is Soar's Refund Guarantee worth it?

It's a per-booking add-on, and the fine print matters. It can only be attached **within 1 hour of booking**, you cannot buy it later. It applies **once to the booking as a whole**, not separately to each outbound, return, connecting or multi-city leg. You must complete cancellation through Soar before the first flight's scheduled departure; after that the whole booking is ineligible, including legs you never flew. A no-show does not preserve coverage, and the guarantee fee itself is never refunded.

Does Soar have a subscription or membership fee?

No recurring subscription is documented. Soar's App Store listing describes the app as free with no ads or upsells, and the money you pay flows to flight bookings plus optional per-booking add-ons like the Refund Guarantee. That means there's nothing to "cancel" in the subscription sense, if you want out entirely, use the in-app delete option, which removes your profile, bookings, friends and saved cards and cannot be undone. Delete the account *after* any open refund is settled, not before.

What happens if I miss the flight instead of cancelling?

You lose the protection. Soar's terms state that once the scheduled departure of the first flight passes, the entire booking becomes ineligible under the Refund Guarantee, every connection and return leg included, whether or not you boarded, and that **a no-show does not preserve coverage**. Even without the guarantee, most carriers void the remaining coupons on a no-show. If you can't travel, cancel through Soar before departure, even at the last minute; a cancelled ticket often retains residual taxes or credit value that a no-show doesn't.

Should I contact Soar or the airline about my cancellation?

Contact Soar. The terms are unusually clear for a booking platform: Soar manages all refund requests and payment disputes directly with customers, and you should contact Soar rather than the airline for refund or dispute support. In practice that means the in-app **Manage → Contact support** flow, **support@flysoar.ai**, or the 24/7 line **+1 (888) 318-7914**. If the airline cancels or significantly reschedules your flight, say so explicitly, the terms confirm the Refund Guarantee doesn't limit non-waivable refund rights arising from airline-initiated cancellations.

Can I cancel just one leg of a Soar round trip?

Not under the Refund Guarantee. It applies once to the booking as a whole and is explicitly not separate protection for each outbound, return, connecting or multi-city leg. Outside the guarantee, partial cancellation is entirely down to the carrier's fare rules, many economy fares price a one-way cancellation as a full re-fare, meaning you may owe money rather than receive a refund. Ask Soar support to quote both options in writing: cancel the whole booking versus cancel the single leg, with fees itemised, before you commit.

What if Soar ignores my cancellation request?

Escalate in layers. First reply on the original thread with a dated subject like "SECOND REQUEST, cancellation of booking [ref] submitted [date]" and CC **support@flysoar.ai** so there's one traceable chain. Soar is a small, recently launched operator, its support page also advertises texting a cofounder on **+1 (415) 629-9322**, and **alex@soar.flights** appears in the support page markup, so a written escalation there is a legitimate next step. If silence continues past the departure date, raise a card chargeback for services not provided and keep every timestamp.

How do I delete my Soar account and saved card details?

In the app, the delete option removes your profile, bookings, friends and saved cards, and it cannot be undone. You can also exercise data rights by emailing **privacy@flysoar.ai**, the privacy policy names that address for access, correction, export or deletion requests and warns deletion may take up to ninety days to propagate and may not reach backups or logs. Important ordering: settle any pending refund first. Deleting the account destroys your booking records, which are exactly the evidence a refund or chargeback needs.

Is Soar legit or a scam?

Soar is a real, very new flight-booking platform, it is a technology platform that surfaces flight inventory and facilitates bookings with third-party airlines through third-party booking providers, and is not an airline or travel agency of record. Early public feedback is mixed: users on X reported bugs and broken filters at launch, and one domain-scanner rating placed it mid-range with limited traffic history. Treat it as an early-stage merchant: book with a credit card, screenshot your confirmation, and keep the cancellation trail in writing.

Can I change my Soar flight instead of cancelling?

Yes, and it's often the cheaper route. Soar's booking flow lets you pick new departure dates, then fetches live change offers from the airline and shows the exact cost, penalties, fare difference and any refund due. Change fees and fare rules are set by the carrier, not Soar. Get both quotes before deciding: the change cost versus what you'd actually recover by cancelling. Note that changing a ticket does not extend Refund Guarantee coverage past the first leg's original scheduled departure, so don't rely on a change to buy yourself time.

REFUND GUIDE

How to Get a Soar Refund After the Airline Says No.

Q: How long does a Soar refund take?

Soar's booking flow states refunds typically arrive within **5 to 10 business days**. The terms add a caveat: where an airline issues the refund, Soar passes it through *on the airline's timeline*, so long-haul carriers and consolidator fares can run longer. Keep the cancellation confirmation and the airline refund reference. If nothing has landed after 10 business days, reply on the same email thread asking for the refund reference and the date it was submitted to the carrier, then use your card issuer's dispute route if it stalls beyond a month.

Here's what Soar actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified 13 days ago against Soar’s own Terms · UK, US, and EU rights covered below

The short answer

Soar is a booking platform, not an airline, so refundability of the FLIGHT TICKET is set by the operating carrier's fare rules, the terms state all charges are final once the airline issues a ticket. Where the airline does refund, Soar passes it through, less non-refundable fees, on the airline's timeline, and the booking flow says refunds typically arrive in 5 to 10 business days. The optional REFUND GUARANTEE add-on is different: it can only be attached within 1 hour of booking, pays out once for the booking as a whole (not per leg), requires you to cancel through Soar before the first leg's scheduled departure, and the guarantee fee itself is never refunded. Crucially, refund requests and payment disputes for BOTH are handled by Soar directly, the terms tell you to contact Soar rather than the airline.

Or let yoink chase the refund.

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What Soar actually says

“You must complete the cancellation through Soar before the scheduled departure of the first flight in the first itinerary leg. Once that time passes, the entire booking is ineligible under the Refund Guarantee, including every connection and return leg, whether or not you boarded the first flight.”
, verbatim from Soar’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Soar refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Soar charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Soar has ~45 days to defend. Works regardless of where Soar is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Soar for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Soar subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Soar can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Soar is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@flysoar.ai, the route yoink has verified actually gets read for Soar.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Soar team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Soar

Cancel inside Soar, not with the airline. Sign in, open the flight, choose **Manage**, then **Contact support**, your booking details are attached automatically. You can also email **support@flysoar.ai** or call **+1 (888) 318-7914**, which the support page lists as available 24/7. Include the traveller's name, the airline confirmation code, and the email or phone number on the Soar account, and never send full card or passport numbers. If you bought the Refund Guarantee, the cancellation must be completed through Soar *before* the first flight's scheduled departure.