Can I get a refund on my Shipt membership?

It depends on the plan. Annual ($99) members are eligible for a **full refund if they cancel during the first month** of the term. After month one, Shipt says refunds are only for extenuating circumstances at its discretion. Monthly ($10.99) and student ($4.99) fees are described as non-refundable, and if you've been a Shipt member before you're excluded from membership fee refunds. Ask anyway if you haven't ordered since the charge: state the date, the amount, zero usage, and request the refund to your original payment method in writing.

Does Shipt have a free trial and does it auto-renew?

Yes, Shipt offers a **14-day free trial for new customers only** (returning customers are ineligible). At the end of the trial your account converts to the membership plan you picked, at the standard rate, automatically. Cancellation is free at any point during the trial. Cancel a day or two before the 14th day rather than on it, and keep the confirmation email, if a charge still lands, that email is your evidence for a refund request or a card dispute.

I cancelled Shipt but was still charged, what now?

First check whether your cancellation confirmation email exists; if it doesn't, Shipt may never have processed it. Email **support@shipt.com** with the charge date, amount, last four digits of the card and the sentence 'I cancelled on [date] and did not authorise this renewal, please refund it in full.' Call **(205) 259-7798** the same day to log it live. If Shipt refuses and you have no orders after the charge, your card issuer's chargeback route (unauthorised recurring payment) is the next step.

Is there a cancellation fee for Shipt?

No, Shipt does not publish a cancellation or early-termination fee, and cancelling during the 14-day trial is explicitly free of charge. What actually costs you is timing: cancel after a renewal has processed and you may simply lose that term's fee, since monthly fees aren't refundable and annual refunds are limited to the first month. Cancelling also doesn't erase fees already charged on individual orders, sub-$35 delivery fees and alcohol fees stay billed.

What happens if I switch from Shipt to Target Circle 360?

Your Shipt membership ends automatically, you don't cancel it separately. If unused time remains you're offered a choice between a **prorated refund** or a **prorated Shipt credit**, with the details in your transfer confirmation email. Make the selection: if you don't, Shipt auto-issues a prorated **credit** 30 days after the transfer, and that credit expires after 90 days. If you're mid-free-trial you get nothing, because no membership fee has been charged yet.

How do I get a refund for missing or wrong Shipt items?

Report it in-app on the specific order, open the order, choose **Issue** on the item, pick a reason and add a note. Shipt's support team follows up by email within **24 to 48 hours**. There's a hard **7-day limit** for reporting problems with an order, extended to **90 days** for orders placed through Target. This is separate from membership fees: an item refund doesn't cancel your subscription, and a membership refund doesn't cover grocery charges.

What if Shipt ignores my cancellation email?

Send one follow-up to **support@shipt.com** that quotes your original send date and states a deadline: 'Please confirm cancellation and refund within 7 days.' In parallel, use live chat or **(205) 502-2500** (24/7) so an agent notes the request on the account, and screenshot the chat transcript. If nothing moves, escalate outside the company: a BBB complaint against Shipt, Inc. (Birmingham, AL) and a card chargeback for unauthorised recurring billing are the two levers that reliably produce a response.

Will I lose my Shipt credits and order history if I cancel?

Your account itself stays, so history remains visible, but membership perks stop, free delivery on $35+ orders, member pricing and preferred-shopper access end when the membership terminates (immediately, if you took a membership fee refund). Shipt credits are the risk: prorated credits expire **90 days** after issue, and any credit granted under the refunds section also expires after 90 days. Spend outstanding credit before your final day, and remember gift-card and credit balances can't be used for shopper tips or membership fees.

REFUND GUIDE

How to Get a Shipt Refund After the Trial Ends.

Inside 30 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Shipt.

Last verified 22 days ago against Shipt’s own Terms · UK, US, and EU rights covered below

The short answer

Two different charge types get two different rules. MEMBERSHIP FEES: annual members can get a full refund of the $99 if they cancel inside the first month of the term; after that Shipt only refunds for 'extenuating circumstances' at its own discretion, and monthly ($10.99) or student ($4.99) fees are stated as non-refundable, anyone who has previously been a Shipt member is excluded from membership refunds entirely. ORDER/ITEM CHARGES (missing, wrong or damaged groceries): reported per-order in the app within 7 days, with support replying by email in 24 to 48 hours; Target-placed orders get up to 90 days. PRORATION only appears in one documented path, transferring a Shipt membership to Target Circle 360, where you choose a prorated refund or prorated Shipt credit; if you don't choose, Shipt auto-issues credit 30 days later and that credit expires after 90 days.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Shipt, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Shipt actually says

“if you have an annual membership, you shall be eligible for a full refund of your membership fee if you cancel during the first month of an annual membership”
, verbatim from Shipt’s terms

30-day cancellation windowPro-rata refund: yesStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Shipt refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Shipt’s own policy works on a 30-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Shipt charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Shipt made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Shipt has ~45 days to defend. Works regardless of where Shipt is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Shipt can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Shipt is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use payments@shipt.com, the route yoink has verified actually gets read for Shipt.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Shipt team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

If a full refund isn't available under your policy, I'd accept a pro-rata refund for the unused portion.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Shipt

Log in at **shipt.com/login** or open the Shipt app, tap **Account → Shipt Membership Profile**, scroll to **How to cancel my membership** and confirm **Yes, cancel membership**. A confirmation email goes to your account address once it completes. Prefer a human? Shipt runs a dedicated cancellation line, **(205) 259-7798**, 6am, 8pm CT. The terms also allow cancellation by email to **support@shipt.com** if you include your full name, phone number and account email, the slowest route, but the best paper trail if you're also asking for money back.