What is your refund policy?

Serper's FAQ and Terms give a **full refund within 7 calendar days of your first credit purchase**, but only if you've used **less than 20%** of the credits. There are no partial or pro-rated refunds. If you've used 20% or more, or it's been more than 7 days, the written policy doesn't cover you. Act fast: send the request as soon as you know the pack isn't right. Include your account email, the purchase date and how many credits you've used.

Do Serper credits roll over past six months?

No. Each pack is marked 'Credits valid for 6 months', and buying a new pack doesn't seem to extend older credits. If credits are about to expire, use them first. If you've just bought a pack you won't finish in time, the only written way to get money back is the 7-day / under-20%-used refund. After that, any refund is a goodwill request.

Is Serper.dev API free?

Partly. New accounts get **2,500 free queries** with no credit card required. That's a one-time allowance, not a monthly reset. Since no card is taken, the free tier can't turn into a paid charge. After that, you have to buy a prepaid pack starting at $50.

Can I get a refund for expired Serper credits?

Probably not under the written policy. The refund clause only covers requests within 7 days of your first payment with under 20% used, and reviewers report support declining to restore expired credits. If you think the expiry wasn't clearly shown when you bought, email Serper with your purchase date and receipt, say what you expected, and ask for goodwill credit. If you're an individual consumer, you can also mention your local consumer-protection rights.

Does Serper charge a cancellation fee?

No. There's no contract or recurring plan to end, so there's nothing to charge a fee for. The real cost of leaving is the **unused credits** in your current pack, which aren't refunded after the 7-day window and expire 6 months after purchase.

When are credits deducted?

Serper deducts credits **only for successful responses**. When your balance reaches zero, it stops accepting new queries instead of charging you more. Some calls cost more than one credit. For example, third-party reviews report that requesting 100 results uses 2 credits, and Google Lens queries cost 3. That can push you past the 20% usage limit for refunds sooner than you'd expect.

What if Serper ignores my refund request?

Keep a dated record. Email again, quote the Terms clause ('full refund... within 7 calendar days from the date of the first payment' with under 20% used), and say your request was made inside the window. If you still get no reply, Serper accepts major credit cards and PayPal, so you can open a dispute with your card issuer or PayPal and attach your emails and usage figures. Disputes are strongest when your first message was clearly sent within the 7 days.

REFUND GUIDE

How to Get a Serper Refund Within the 7-Day Window.

Serper refunds are per-order, and their own policy gives you a 7-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified 5 days ago against Serper’s own Terms · UK, US, and EU rights covered below

The short answer

Serper only sells prepaid API credit packs ($50 to $3,750). There is no recurring subscription, so the refund policy only covers credit-pack purchases. You get a full refund if you ask within 7 calendar days of your FIRST payment for credits AND have used less than 20% of them. There are no partial or pro-rated refunds. Credits that expire after the 6-month validity period aren't refunded, and the terms don't mention any refund for later top-ups.

Or let yoink chase the refund.

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What Serper actually says

“Serper offers a full refund when A refund request is submitted within 7 calendar days from the date of the first payment for Serper API credits. Less than 20% of provided Serper API credits are used.”
, verbatim from Serper’s terms

7-day cancellation windowPro-rata refund: no

How long does a Serper refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Serper’s own policy works on a 7-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Serper charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Serper has ~45 days to defend. Works regardless of where Serper is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Serper can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Serper is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Serper refund email

Email the right address
Use support@serper.dev, the route yoink has verified actually gets read for Serper.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Serper team,

I'm requesting a refund for my Serper order (reference [order number], placed on [date], for [amount]). I'm within the 7-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Serper

There's nothing to cancel. Serper doesn't sell subscriptions. You buy prepaid **credit packs** (from $50 for 50,000 credits) that never auto-renew, so once you stop topping up, you won't be charged again. When your balance hits zero, Serper just stops accepting queries. If you also want your account and personal data deleted, email **privacy@serper.dev** and ask for account deletion and erasure of your data. Serper's privacy policy says it aims to reply within one month.