How many days do I have to cancel?

For a change-of-mind return you have **14 calendar days from the delivery date** to exercise your right to cancel and return unused merchandise for a full refund. Start the return via the online return form; you'll be emailed a UPS label. The item must then be sent back within 14 days of your return request, in its original carton with all labels and inserts.

Will I get a full refund if I return my Samsonite?

Yes, Samsonite offers a **full refund** on unused items returned within 14 days of receipt, including any delivery costs that applied, sent back to your original payment method with no extra fees. The refund is *started* within 14 days of the shipper confirming your return was collected; your bank may then take a few more days to show it. The item must be unused with all labels and packaging intact.

Is there a cancellation or return fee at Samsonite UK?

No. Samsonite UK advertises **free returns**, courier pickup or UPS Access Point drop-off using the prepaid label they email you, with no additional refund fees. Note this differs from the US site (shop.samsonite.com), which can deduct a return-shipping fee from your refund on unwanted items. On the UK store, change-of-mind returns within 14 days are free.

How do I return my Samsonite luggage?

Fill in the online return form with your order number. Samsonite's shipper (Europakket) emails you a return label and instructions. Pack the item in its original carton with all labels and inserts, attach the label, then either **schedule a UPS courier pickup** using your tracking number or **drop it at a UPS Access Point** within 14 days of your return request. Refund starts within 14 days of collection being confirmed.

Can I exchange instead of return?

No, Samsonite does **not offer direct exchanges**. If you need a different size, colour or product, you return the original item for a refund and place a new order separately. This means you may briefly be out of pocket for both until the refund lands, so time your reorder accordingly.

What if Samsonite ignores my refund or cancellation?

This is a common complaint, reviewers report weeks of silence and denied claims. Keep your order number and every UPS/return receipt proving the parcel reached their dock. Chase in writing with a deadline to customer.care.uk@samsonite.com or info.uk@samsonite.com. If still unresolved, dispute via your card provider (a **Section 75 claim or chargeback**), raise a case with Retail ADR, or escalate to the CEO's office. Small claims court is a final option for higher-value goods.

My Samsonite broke on first use, can I get a refund not a repair?

Yes. If a bag fails within the first 30 days, you have a **short-term right to reject** under the UK Consumer Rights Act 2015 and can demand a refund rather than a repair. Reviewers report Samsonite tries to funnel first-use faults into its warranty/repair workshop instead. Push back in writing, cite the Act, and state you're rejecting the goods for a refund. Keep photos and proof of purchase.

Does Samsonite refund the delivery cost?

On the UK store, yes, if you return an item you receive a **full refund including any delivery costs** that applied, with no additional fees charged. This contrasts with the US Samsonite site, where original freight charges are not reimbursed. For UK orders over £100 delivery was already free, so most refunds are simply the product price.

REFUND GUIDE

How to Get a Samsonite Refund in 14 Days.

Q: How long does a Samsonite refund take?

Samsonite **starts** the refund within 14 days of its shipper confirming your return was collected, back to your original payment method. Your bank or card provider may then take several more days, third-party guides cite roughly 7 to 10 business days for it to appear. If it's been longer with no update, chase customer service in writing and, if needed, dispute via your card provider.

Samsonite refunds are per-order, and their own policy gives you a 14-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified 6 Aug 2026 against Samsonite’s own Terms · UK, US, and EU rights covered below

The short answer

Samsonite UK gives you 14 days from receipt to return unused items for a full refund, including original delivery costs where they apply. Returns are free via UPS courier pickup or a UPS Access Point drop-off using the label emailed to you. The item must go back in its original carton with all labels and inserts within 14 days of your return request. Refunds start within 14 days of the shipper confirming collection and go back to your original payment method.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Samsonite, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Samsonite actually says

“If you have decided not to keep your product, you can return your online order (unused) free of charge within 14 days of receipt. We offer a FULL refund.”
, verbatim from Samsonite’s terms

14-day cancellation window

How long does a Samsonite refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Samsonite’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Samsonite for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Samsonite subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Samsonite can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Samsonite has ~45 days to defend. Works regardless of where Samsonite is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Samsonite charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Samsonite is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Samsonite refund email

Email the right address
Use customer.care.uk@samsonite.com, the route yoink has verified actually gets read for Samsonite.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Samsonite team,

I'm requesting a refund for my Samsonite order (reference [order number], placed on [date], for [amount]). I'm within the 14-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Samsonite

Contact customer service immediately at **customer.care.uk@samsonite.com** or via the Contact Us form. Samsonite says it's *"unable to cancel or modify orders once they have been placed"* and can't guarantee a stop before shipping, but it will try. If cancellation succeeds it shows in your Order History. If the order has already shipped, either refuse delivery on arrival or return it within 14 days, you'll get a full refund once it's back at the warehouse.