Does Poppersupershop have a subscription or free trial?

No subscription, membership or free trial appears anywhere on the site, terms or returns page. Every purchase is a one-off order in GBP, so nothing auto-renews or charges you again. If you see repeat charges labelled **Poppersupershop** on your statement, each one should match an order you placed. If one doesn't, email orders@poppersupershop.com with the date and amount and ask them to look into it.

Is there a cancellation fee at Poppersupershop?

The terms and returns page don't mention any cancellation or restocking fee. Cancelling before dispatch shouldn't cost you anything. After dispatch, the sources don't say who pays return postage or whether delivery charges (£2.50 standard Royal Mail, £3.99 courier) are refunded. Ask them in writing before you post anything back, so you have their answer on record.

What if my Poppersupershop order never arrived?

Contact them by email (orders@poppersupershop.com) or phone (+44 (0) 207 062 8880) with your order number. One Trustpilot reviewer says the shop offered a choice of a **refund or a redelivery** for a delivery problem and sorted it quickly. If you want your money back, say clearly that you want a refund rather than a replacement. Standard delivery is Royal Mail 2nd class, which they say takes 2-7 days after shipping, so allow that long before reporting a non-delivery.

What does Poppersupershop show on my bank statement?

Their terms say transactions show on your statement as **Poppersupershop**. Their homepage also promises discreet, plain packaging. Esmale Limited (Company No. 7636704) runs the shop, so you may see that name on some paperwork. If a charge doesn't match an order you placed, email orders@poppersupershop.com with the date and amount. If they don't resolve it, contact your card issuer.

Does Poppersupershop ship outside the UK?

No. The site states "We ship to the UK only." The terms add that they only accept payments from credit cards issued in the UK and only for orders with a UK delivery address. Prices are in GB pounds and include VAT, with postage charged on top. If you're outside the UK, they won't process your order.

What if Poppersupershop ignores my refund request?

First, check your **junk folder**. Their terms specifically warn that their emails can end up there. Next, call +44 (0) 207 062 8880 and follow up by email at orders@poppersupershop.com so you have a written record. If you returned the item within 4 weeks, have proof it was delivered and still get no refund, ask your card issuer about a chargeback. Purchases over £100 paid by credit card may also qualify for a Section 75 claim against the card provider.

Can I return opened poppers to Poppersupershop?

The returns page says you can return "any of the products" within 4 weeks. It doesn't say whether opened or partly used bottles count. Since these are volatile liquids that evaporate once opened, confirm by email (orders@poppersupershop.com) **before** posting an opened bottle back. Faulty or wrongly sent items are a stronger case for a refund than a change of mind.

REFUND GUIDE

How to Get a Poppersupershop Refund Within 4 Weeks.

Q: How long does a Poppersupershop refund take?

Poppersupershop doesn't publish a set number of days. Its policy says the refund is issued once your return has been received at its London office, back to the method you paid with. Your refund time therefore depends on return postage plus your card issuer's processing time. Use a tracked postal service and keep proof of postage. If nothing appears within a reasonable time after delivery, email orders@poppersupershop.com quoting your order number and tracking reference.

Poppersupershop refunds are per-order, and their own policy gives you a 28-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified today against Poppersupershop’s own Terms · UK, US, and EU rights covered below

The short answer

This policy covers physical product orders (bottles, multi-packs, trays), which are the only thing Poppersupershop sells. There is no subscription or membership. You can return any product within 4 weeks of buying it. Post it to Unit 23 Zennor Trade Park, Zennor Rd, London SW12 0PS with a note giving your name and order number. The refund goes back to your original payment method once the parcel arrives. The returns page doesn't say who pays return postage or whether delivery charges (£2.50 standard, £3.99 courier) are refunded. For orders that never arrive, a Trustpilot reviewer says they were offered a choice of a refund or a redelivery.

Or let yoink chase the refund.

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What Poppersupershop actually says

“You can return any of the products you order within 4 weeks of buying them.”
, verbatim from Poppersupershop’s terms

28-day cancellation window

How long does a Poppersupershop refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Poppersupershop’s own policy works on a 28-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Poppersupershop for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Poppersupershop subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Poppersupershop can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Poppersupershop has ~45 days to defend. Works regardless of where Poppersupershop is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Poppersupershop charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Poppersupershop is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Poppersupershop refund email

Email the right address
Use orders@poppersupershop.com, the route yoink has verified actually gets read for Poppersupershop.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Poppersupershop team,

I'm requesting a refund for my Poppersupershop order (reference [order number], placed on [date], for [amount]). I'm within the 28-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Poppersupershop

Their returns page says you can return **any product within 4 weeks of buying it**. Post the item to their head office at Unit 23 Zennor Trade Park, Zennor Rd, London SW12 0PS. Include a note with your name and order number. They ask you to get in touch through the Contact Us link or by phone first. Once the parcel reaches the London office, the refund goes back to your original payment method.