Does Paymob charge a monthly fee?

In Egypt, Paymob's pricing page says there are **no monthly or subscription fees**. You pay 2.75% + 3 EGP per transaction. Other markets differ. Saudi Arabia and Oman list 2.9% plus a fixed 1 SAR or 1 OMR per transaction. UAE merchants have reported a monthly account-management fee (a third-party site lists 60 AED), a one-off terminal cost and optional daily-settlement fees. If you're on a UAE contract, check it before you close so you aren't billed for another month.

Can Paymob refund my payment?

Usually not directly. Paymob is the payment processor for the shop you paid. Its terms state that refunds are **governed exclusively by the Merchant's own refund and returns policy** and that Paymob doesn't override them. Contact the merchant first with your receipt and transaction reference. If they refuse or don't reply, open a dispute or chargeback with your card issuer or bank. You can copy support@paymob.com to keep a record, but the merchant or your bank is who actually returns the money.

Payment deducted but order not placed, how do I get my money back?

Shoppers report this on Paymob's Trustpilot page: money leaves the account but the order never confirms. First check whether the charge reverses by itself within a few business days. If it doesn't, email the merchant with the debit date, amount and transaction reference and ask for a refund. If neither the merchant nor Paymob (support@paymob.com, Egypt hotline 19079) fixes it, ask your card issuer to raise a dispute for a transaction where nothing was delivered.

Paymob is holding my money, what can I do?

Several merchants on Google Play and Trustpilot report settlements held for weeks. Send one written email to **support@paymob.com**, or your country inbox (support.ae@, support.sa@, support.om@paymob.com). List each transaction ID, the date the customer paid and the total owed, and ask for a written settlement date. Keep replying on the same thread with the ticket number. If there's no resolution, Paymob's own terms point to the central bank's consumer-protection unit in your market as the next step.

Why is my Paymob refund failing?

Paymob's developer FAQ says the most common cause is an **insufficient account balance**. Paymob takes the refund out of your merchant balance, so if the money has already settled to your bank, the refund fails. Check the error message in the dashboard or API response. If you see a generic 'Oops, something went wrong', Paymob asks you to capture the failed refund request from your browser's Network tab and send it to support@paymob.com.

Paymob is charging a higher commission than agreed, can I get it back?

UAE merchants on Trustpilot report being charged 1.95% when 1.45% was promised, or 2.2% when 1.5% was promised. If your agreed rate is in writing, email support@paymob.com with the agreement attached and a list of affected transactions. Ask for the difference to be refunded and for written confirmation of your rate. Settle this **before** you close the account, because a closed account gives you less leverage.

Is there a cancellation fee to leave Paymob?

Paymob hasn't published a cancellation fee, and its Egypt pricing has no monthly or subscription charges, so closing should cost nothing beyond fees on transactions you've already processed. Enterprise and UAE contracts can include terminal costs or monthly management fees, so read your contract for notice periods or charges for unreturned hardware. When you request closure, ask Paymob to confirm in writing that no further fees will be billed.

REFUND GUIDE

How to Get a Paymob Refund on a Merchant Charge.

Here's what Paymob actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified 3 days ago against Paymob’s own Terms · UK, US, and EU rights covered below

The short answer

If you're a shopper who paid a business through Paymob's checkout, payment link or POS, the business decides whether you get a refund, not Paymob. Ask the merchant first and quote the Paymob transaction reference, then dispute the charge with your card issuer if they refuse. If you're a merchant, Paymob charges per transaction with no subscription fee in Egypt, and has published no refund window for its own fees. Contact support@paymob.com about overcharged commission or settlement funds that are being held. Merchant-initiated refunds to customers go through the dashboard or API, and they fail if your Paymob balance is too low.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Paymob, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Paymob actually says

“Refunds and returns are governed exclusively by the Merchant's own refund and returns policy. Paymob's role is limited to facilitating the payment Transaction; Paymob does not control, determine, or override Merchant refund policies.”
, verbatim from Paymob’s terms

Statutory cooling-off: 14 days in UK + EU on new subs

How long does a Paymob refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Paymob has ~45 days to defend. Works regardless of where Paymob is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Paymob charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Paymob can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Paymob is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@paymob.com, the route yoink has verified actually gets read for Paymob.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Paymob team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

I'm exercising my statutory right under the consumer-protection law of my jurisdiction to cancel by written notice. Please confirm by reply that the refund will be processed to my original payment method.

If a full refund isn't available under your policy, I'd accept a pro-rata refund for the unused portion.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Paymob

Paymob's policy page (paymob.com/en/policy) has a **Request Account Deletion** link that opens a support ticket. After that, Paymob's team contacts you and sends an email confirmation once the request is processed. You can also email **support@paymob.com** with your merchant ID and ask for closure. Before you submit, withdraw any remaining balance and settle pending refunds or chargebacks. Funds left in the account make closure messy and are a common reason merchants end up chasing support for weeks.