How do I cancel my Nomad eSIM and get a refund through the app?

For an **unused** eSIM you can start the cancellation yourself: open the Nomad app and go to **Profile > Help Center > Other Issues > Cancel Order**, choose the plan, and follow the prompts. If that option doesn't appear, or your eSIM is already activated, use the in-app live chat or email **hello-cs@getnomad.app** with your order ID. Either way, ask within 30 days and **don't delete the eSIM from your phone** first. Removing a single-use eSIM before asking can cost you the refund.

Can I cancel a Nomad eSIM if I never use it?

Yes. An eSIM that was never installed or activated is the easiest case. Nomad's policy says it may be fully refundable if you ask within 30 days of purchase. One Nomad help article says **cash** refunds on uninstalled eSIMs need to be requested within **three days**, so ask as soon as you know you won't need it. When it's approved, choose your original payment method if you want money back rather than Nomad Points.

Does Nomad eSIM auto-renew?

Normal Nomad eSIMs are **prepaid one-off purchases** and don't renew. They end when the data runs out or the validity period expires, whichever comes first. The one exception is the **Nomad Pass**, a USD 3/month Europe subscription that renews every 30 days from the day you signed up. Nomad Membership is a free loyalty programme with no charge.

Is there a termination fee?

No. Nomad says you can cancel the Nomad Pass at any time for free. To do it, go to **Manage > Nomad Pass Details** in the app (or **My eSIM** on the website) and tap the arrow next to **Payment**. Prepaid eSIM plans have no contract, so there's nothing to terminate. They just expire.

What happens if I cancel my subscription?

If you cancel the **Nomad Pass**, you keep your current 1 GB base data until the end of the 30-day billing cycle. But the **15% add-on discount ends immediately**, and you **can't buy any add-ons for that eSIM**, even at full price. Unused base data doesn't roll over. The Nomad Pass can't be refunded, so cancel before the next 30-day renewal if you don't want to be charged again.

Does the Nomad free trial charge you after it ends?

No. The free trial gives new users **1 GB for 3 days** in selected destinations and **doesn't need a credit card**, so there's nothing to cancel and no automatic charge. Two things to know: if you don't use it, the trial **activates automatically 15 days after you redeem it**, and redeeming it makes you **ineligible for Nomad's other first-time promotions**. You can buy add-on data for the trial eSIM in the app if you need more.

Can I switch or upgrade my Nomad eSIM plan?

Not directly. Nomad **doesn't allow switching or upgrading** between eSIM plans. If you bought the wrong country or plan size and haven't installed or activated it, ask for a refund (ideally right away, since one help article mentions a 3-day limit for cash refunds) and then buy the right plan. If you just need more data on an active plan, many plans let you buy an **add-on** that tops up the same eSIM.

What if I deleted my Nomad eSIM before asking for a refund?

Unfortunately that usually ends the claim. Nomad's policy says that if a **single-use eSIM** is removed from your phone before you ask for a refund, it **can't refund you or give you a new eSIM**. Check your installation instructions to see whether your eSIM was single-use. If it wasn't, contact support with your order ID. If you deleted it because it never worked, still send evidence (screenshots, dates, locations) and ask for a goodwill review.

How do I contact Nomad eSIM customer service?

Nomad offers **24/7 in-app live chat** on iOS and Android, and recommends it for urgent problems. Turn on push notifications so you don't miss the agent's reply. If no agent is free, open a ticket. For refund disputes, Nomad's own replies to app reviews point customers to **hello-cs@getnomad.app**, so email that address with your order ID. Nomad doesn't publish a customer-service phone line.

Will I lose my data if I cancel?

On a **prepaid plan**, a refund ends the plan, so whatever data is left goes with it. Unrefunded plans simply expire when the data or time runs out. On the **Nomad Pass**, cancelling keeps your current 1 GB until the 30-day cycle ends, but you lose the 15% add-on discount and can't buy add-ons for that eSIM. If you used **Nomad Points** to pay for a plan that gets refunded, the points are returned when the refund is approved, though some cases are reviewed individually.

REFUND GUIDE

How to Get a Nomad eSIM Refund in Cash, Not Points.

Q: How long does a Nomad eSIM refund take?

It depends on the method you pick. **Nomad Points** arrive instantly and can only be spent on future Nomad purchases. Points are the default. Refunds to your **original payment method** usually take **2 to 5 business days** to show up after processing, depending on your bank or card issuer. Simple cases like an unactivated plan or an obvious technical failure are handled faster. Unusual cases get a longer investigation.

Nomad eSIM refunds are per-order, and their own policy gives you a 30-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified 10 days ago against Nomad eSIM’s own Terms · UK, US, and EU rights covered below

The short answer

These rules cover one-off eSIM data plans. Within 30 days of purchase, an eSIM you haven't installed or activated may get a full refund. Once activated, you can only get a partial refund for unused data, and only if Nomad verifies a network or technical failure. You get nothing back if you delete a single-use eSIM before asking, or if the plan was bought with a discount code and is already installed. One Nomad help article says cash refunds on uninstalled eSIMs must be requested within 3 days, so ask early. The Europe Nomad Pass subscription, all Unlimited plans, UK Voice plans and the Thailand 10-day 50GB plan can't be refunded. Refunds go to Nomad Points by default (instant). Choose your original payment method if you want cash, which takes 2 to 5 business days.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Nomad eSIM, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Nomad eSIM actually says

“All refund requests should be made within 30 days from the date of purchase - requests made after this time period will not be considered.”
, verbatim from Nomad eSIM’s terms

30-day cancellation windowPro-rata refund: no

How long does a Nomad eSIM refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Nomad eSIM’s own policy works on a 30-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Nomad eSIM charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Nomad eSIM made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Nomad eSIM has ~45 days to defend. Works regardless of where Nomad eSIM is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Nomad eSIM subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Nomad eSIM can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Nomad eSIM is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Nomad eSIM refund email

Email the right address
Use hello-cs@getnomad.app, the route yoink has verified actually gets read for Nomad eSIM.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Nomad eSIM team,

I'm requesting a refund for my Nomad eSIM order (reference [order number], placed on [date], for [amount]). I'm within the 30-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Nomad eSIM

Yes, within limits. You need to ask **within 30 days of purchase**. If you haven't installed the eSIM or activated the plan, it may be **fully refundable**. Once it's activated, Nomad treats it as used and will only refund the unused data if it can verify a network or technical failure and your usage was low. Some plans can't be refunded at all: **all Unlimited plans, UK Voice plans, the Thailand 10-day 50GB plan, and the Europe Nomad Pass subscription**. Check the refund terms on your plan's product page.