If I'm unable to pick up my order, how can I get a refund?

First try the **'Cancel Order'** button in the app. It works as long as the restaurant hasn't started making your food. If your payment has already gone through and the button is gone, McDonald's says to contact the restaurant you ordered from. You can find its number with the Restaurant Locator on mcdonalds.com. UK click-and-collect orders can also go through **customerservices@mcdonalds.co.uk** or the in-app Customer Service tab. Include your order number, the restaurant address and the amount charged.

Can I get a refund at McDonald's?

Usually yes, but who pays it depends on how you ordered: - **Drive-thru, counter or kiosk:** the restaurant that sold the food. - **App pickup (US):** the restaurant decides. - **App click-and-collect (UK):** McDonald's Customer Services. - **McDelivery:** Uber Eats or DoorDash, whichever handled the order. No fixed refund window is published, so ask straight away and keep your receipt. If everyone keeps passing you on, a card chargeback is the backstop.

I submitted a customer complaint and I haven't received a response from a McDonald's customer service representative. Why haven't I heard anything?

McDonald's own FAQ says that if you asked for a follow-up and **more than 10 days** have passed, you should get in touch again by phone or through the Contact Us page. Quote your original case or reference number. In the US the number is 1-800-244-6227. In the UK, email customerservices@mcdonalds.co.uk or use the in-app Customer Service tab. If your money is still outstanding after that, dispute the charge with your bank or card issuer.

What happens if I go to a different restaurant than I selected when placing my order?

The other restaurant **can't fulfil it**, because your order and payment sit with the restaurant you selected. You have two options: cancel with **'Cancel Order'** (only before it starts being prepared) and order again at the new restaurant, or go to the restaurant you originally chose. Picking the wrong restaurant is a common reason refund requests get refused, so check the restaurant before you tap Pay.

Will I get my MyMcDonald's Rewards points back if my order is cancelled?

**No.** The US Rewards terms say that once you redeem a reward, the points are **permanently deducted** and won't be refunded for any reason, *even if your order is cancelled*. If you want to keep your points, cancel before you redeem. If a technical fault caused the problem, you can still ask customer service for goodwill points, but McDonald's doesn't have to give them.

How do I delete my McDonald's app account?

In the app, go to **'your profile'** and select **'delete account'**. In the US you can also send a deletion request through the McDonald's **Privacy Rights Center** or call **(888) 511-9903**. Deleting the account wipes your unredeemed Rewards points. There is no fee and no notice period, because the program is free. If you only want fewer messages, you can unsubscribe from marketing emails and texts instead.

How do I get a refund for a McDelivery order?

The **delivery company** handles McDelivery refunds. The US terms say delivery refund requests must go directly to the third-party provider (Uber Eats or DoorDash). In the UK, the terms send delivery issues to Uber Eats support. McDonald's also says it investigates McDelivery problems together with Uber Eats, so if Uber turns you down, write to McDonald's Customer Services and ask it to look into the case. Keep photos, your order ID and the email receipt.

Is there a McDonald's subscription or cancellation fee?

**No.** McDonald's has no paid membership or subscription. MyMcDonald's Rewards is free, so there is nothing to cancel billing-wise and no cancellation fee. If you see a recurring charge with 'McDonald's' in the name, it's most likely a card on file used by someone else in a hacked app account, or a delivery app's membership (such as Uber One or DashPass). Check the charge descriptor and the order history in your app.

Can I dispute a McDonald's charge with my bank?

Yes. A chargeback is the backstop when the restaurant, corporate and the delivery app all pass you on to someone else. Raise it as **goods/services not received** or **not as described**, and attach your order number and copies of your messages with McDonald's. One MoneySavingExpert user who had been bounced between a franchise and head office got an Amex dispute resolved within minutes. Try McDonald's first, though, because banks expect you to have tried.

REFUND GUIDE

How to Get a McDonald's Refund for a Wrong Order.

McDonald's refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified 7 days ago against McDonald's’s own Terms · UK, US, and EU rights covered below

The short answer

McDonald's sells one-off food orders, not subscriptions, so there is no subscription refund or pro-rata policy. In the US, refunds for Mobile Order & Pay pickup orders and counter or drive-thru purchases are up to the restaurant (most are franchised), and McDelivery refunds must go to the delivery company (Uber Eats or DoorDash). In the UK, refunds for app click-and-collect orders go through McDonald's Customer Services, while refunds for in-store and kiosk orders go back to the store. Rewards points you have redeemed are never returned, even if the order is cancelled. No fixed refund window is published for the US or UK, so ask quickly and keep your receipt or app order number.

Or let yoink chase the refund.

30 seconds to set up. yoink emails McDonald's, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What McDonald's actually says

“If you desire to seek a refund for any reason after you select ’Pay & Place Order’, including if the products are unsatisfactory or for other reasons, please contact the restaurant where you purchased the product.”
, verbatim from McDonald's’s terms

How long does a McDonald's refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a McDonald's charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, McDonald's has ~45 days to defend. Works regardless of where McDonald's is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any McDonald's subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail McDonald's can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If McDonald's is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The McDonald's refund email

Email the right address
Use customerservices@mcdonalds.co.uk, the route yoink has verified actually gets read for McDonald's.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi McDonald's team,

I'm requesting a refund for my McDonald's order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for McDonald's

You **can't change** a McDonald's app order after paying. You **can cancel** it with the **'Cancel Order'** button in your order details, but only until the restaurant starts preparing it. After that, the app won't let you cancel. If the food was made and you didn't want it, your only route is to ask the restaurant you ordered from for a refund. In the UK, use Customer Services in the app (More > Customer Service). Refunds on paid-then-cancelled orders go back to your original payment method.