How do I get a refund from Flyerwrk?

It depends where you checked out. If you used Flyerwrk's default checkout, **Lemon Squeezy is Merchant of Record** and processes refunds under its own buyer terms — reply to your Lemon Squeezy receipt email, or email `hello@flyerwrk.com` with the order ID and reason. If you bought via Creative Market or YouWorkForThem, open the refund ticket inside that marketplace instead — Flyerwrk can't refund money it never received.

Can I get a refund after I've downloaded the files?

Often no. The terms note that marketplaces like YouWorkForThem 'may treat digital downloads as final once downloaded, except where limited exceptions apply.' Lemon Squeezy applies its own Merchant-of-Record rules. Your strongest angle is a defect or misdescription (wrong file type, corrupted PSD, missing layers) — document it with screenshots and email `hello@flyerwrk.com` before disputing with your bank.

What is Flyerwrk's refund policy?

Flyerwrk doesn't run a single unified refund window. Instead the terms delegate refunds to the checkout used: **Lemon Squeezy** (default) applies its Merchant-of-Record buyer terms; **Creative Market** applies its own review process and discretion; **YouWorkForThem** applies its marketplace rules, which often treat digital downloads as final. EU/EEA/UK consumers may additionally have a statutory 14-day withdrawal right for distance sales of digital content, subject to the standard exceptions.

Why am I being charged by Lemon Squeezy for Flyerwrk?

Because Lemon Squeezy is Flyerwrk's checkout provider and acts as **Merchant of Record** — it's the legal seller on your card statement, handling payment, tax and refunds. A one-off charge is a normal product purchase; a repeating charge is unusual (Flyerwrk sells one-time licences, not subscriptions) and worth querying with both `hello@flyerwrk.com` and Lemon Squeezy support before raising a chargeback.

How do I cancel a Flyerwrk order before it's delivered?

Delivery is effectively instant — the terms describe delivery via **download link, customer portal, or marketplace download system**, which happens on checkout success. To stop it in practice you'd need to email `hello@flyerwrk.com` within minutes of ordering AND not open the download link, then request the refund via Lemon Squeezy (or Creative Market / YouWorkForThem). Once you've downloaded, you're relying on discretionary refund policies.

Can I get a refund if the mockup doesn't work in my software?

Flyerwrk disclaims workflow compatibility — the terms say products are 'as is' and 'Compatibility can vary depending on software versions, plugins, operating systems, system settings, and individual workflows.' That said, if the product page overstated compatibility (e.g. claimed Photoshop CC support but the file is Affinity-only), that's misdescription. Document it and email `hello@flyerwrk.com` plus the Lemon Squeezy receipt.

What if Flyerwrk ignores my refund request?

Escalate to the checkout provider directly: reply to your Lemon Squeezy receipt email — Lemon Squeezy, as Merchant of Record, handles refunds and chargebacks independently of the seller. If you paid by UK credit card and the transaction was over £100, Section 75 of the Consumer Credit Act may apply. UK debit or lower-value card users can try chargeback via their bank. EU consumers can escalate through the Online Dispute Resolution platform.

REFUND GUIDE

How to Get a Flyerwrk Refund via Lemon Squeezy.

Inside 14 days you have a statutory cancellation right in most jurisdictions (UK CCR, EU Directive 2011/83, US state auto-renewal laws). Outside it, you've still got tools — a clear email, a card-issuer chargeback, the lot. Here's the playbook for Flyerwrk.

Last verified today against Flyerwrk’s own Terms · UK, US, and EU rights covered below

The short answer

Flyerwrk itself doesn't run its own refund window — the refund route depends on where you checked out. Lemon Squeezy (the default checkout, acting as Merchant of Record) handles refunds, taxes and chargebacks under its own buyer terms. Purchases via Creative Market or YouWorkForThem are governed by those marketplaces, which often treat digital downloads as final once downloaded. EU/EEA/UK consumers may have a 14-day withdrawal right for distance purchases, though this can be waived for digital content once download begins.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Flyerwrk, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Flyerwrk actually says

“Refund handling depends on where you purchased the product. Lemon Squeezy purchases: Refunds, if any, are processed through Lemon Squeezy under its buyer terms, checkout rules, and Merchant of Record policies.”
— verbatim from Flyerwrk’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

What you can claim, by region

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Flyerwrk charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Flyerwrk made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.
FTC enforcement actions
FTC has won refunds against subscription dark-patterns.
The FTC has secured $100M+ in refunds from companies running dark-pattern cancel flows (Amazon Prime, Vonage). Document Flyerwrk’s flow, file at reportfraud.ftc.gov.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Flyerwrk for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Flyerwrk subscription, you’re entitled to a full refund of any payment taken — no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Flyerwrk can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Flyerwrk is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described” — your bank initiates, Flyerwrk has ~45 days to defend. Works regardless of where Flyerwrk is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described” — applies to subscription services that didn’t deliver. Resolution typically within 20 days.

The 4-step refund email

Email the right address
Use hello@flyerwrk.com — the route yoink has verified actually gets read for Flyerwrk.
Use a clear subject line
Subject: Refund Request — [your account email]

Send this body

Hi Flyerwrk team,

I'm writing to request a refund for my recent Flyerwrk subscription charge.

Under applicable consumer-protection law (the UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or US state auto-renewal laws — whichever applies in my jurisdiction), I'm exercising my right to cancel and to recover the payment in full. Please confirm by reply that the cancellation has taken effect and that the refund will be processed to my original payment method.

If your policy allows a pro-rata refund for any unused service, I'd appreciate that being applied here.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below — Section 75 is the next stop.

Refund FAQ for Flyerwrk

You can't — because there isn't one. Flyerwrk sells one-time digital assets (mockups, fonts, bundles) and the terms confirm **no user accounts are provided on the Site**. There's no recurring charge, no auto-renewal and no dashboard. If you're seeing a repeating charge from 'Flyerwrk' or 'Lemon Squeezy' on your card, treat it as either a duplicate order or unauthorised activity and email `hello@flyerwrk.com` plus your Lemon Squeezy receipt to investigate.