Can I cancel an order if the seller delivers late?

Yes. If the freelancer misses the delivery date and you **didn't agree to an extension**, Fiverr lets you cancel the order yourself **24 hours after the expected delivery time**, without the freelancer's approval. Go to **Orders**, open the order, click **Resolution Center**, then **Cancel order**. The full amount, including the service fee, goes to your Fiverr balance. Use **Request a Refund** on the Available balances tab if you want it back on your card.

Does Fiverr refund money to my credit card or platform credit?

**Platform balance by default.** Fiverr credits cancelled orders to your Fiverr balance and doesn't refund your card or PayPal automatically. To get the cash back, click **Request a Refund** on the **Available balances** tab. This only works on **desktop and iOS**, not Android. Refunds only go to the original payment method, and Fiverr can't change the destination card or account. Note that **Fiverr credits** (promotional credit) can't be refunded and expire after three months.

Are Fiverr service fees refundable when an order is canceled?

Yes. Fiverr's client FAQ says that when your order is cancelled, **the original order amount and the service fee** both go to your Fiverr balance. If you then request a refund to your original payment method, the whole amount goes with it. One exception: if you paid in a currency other than US dollars, the refund is made in the same currency and amount as your original payment. Your bank's exchange rate may still mean you see a slightly different amount on your statement.

What happens if I file a chargeback with my bank instead of contacting Fiverr?

Fiverr **automatically cancels the order**, emails you, and adds a **'Dispute with payment provider' warning** to your account. Chargebacks for unauthorized charges also **restrict your account automatically** while they're reviewed. Fiverr can't process its own refund for that order while the dispute is open. Getting the account back is decided case by case. It's usually better to cancel through the Resolution Center or Support and use **Request a Refund** first. Keep the chargeback as a last resort if Fiverr won't act.

How do I cancel my Seller Plus on Fiverr?

Go to your freelancer dashboard and open the **Manage membership** page. You can also go to **Billing and payments → Ongoing payments**. Cancel there; no phone call is needed. You keep your Seller Plus benefits until the end of the current billing cycle, whether monthly, semi-annual or annual. If you want your money back, cancel **within 48 hours of the last payment** and don't use any subscription features. After that window, Fiverr won't refund. Annual and semi-annual fees are held from your earnings 30 days before renewal.

Will Fiverr refund the rest of the month if I cancel?

Generally **no**. Fiverr doesn't give pro-rata refunds on Seller Plus. The only refund route is cancelling within **48 hours** of your last plan payment. Cancel later and you just keep the benefits until the period ends. For **Gig Subscriptions** bought as a buyer, you can end the subscription at any time from the Order page's Subscription tab. That stops future orders before they're charged, but orders already charged follow the normal cancellation process.

Do I lose my money if I cancel?

No. When a Fiverr order is cancelled, the full amount, **including the service fee**, goes back to your Fiverr balance. The catch is that it stays there as balance unless you act. Fiverr also applies balance automatically to your next order. If you want the money back on your card or PayPal, click **Request a Refund** on the Available balances tab (desktop or iOS). You'll get an estimated arrival time. Once a refund starts, it can't be reversed or redirected.

How Do I Delete My Account on Fiverr?

Go to **Settings > Account > Account management > Deactivation and deletion** and choose **Deactivate account**. Deactivating doesn't remove your feedback comments, messages or public pictures. To delete everything permanently, deactivate first and then **contact Support**, or use the Delete account option in the same menu. Download any files from your orders and messages first, because permanent deletion can't be undone. Third-party guides also say to withdraw or use up any balance before deactivating.

How do I contact Fiverr customer service?

Fiverr's help center says Customer Support is available **24/7** through the Help & Support Center: use the **'Contact us'** button at the bottom of the page to open a ticket. Fiverr's own help center also points users to **support@fiverr.com** for some account issues. There's **no consumer phone line**. The 1-800 number on some directory sites belongs to Fiverr's stock transfer agent, not support. For a refund, include your order number, the date and the exact outcome you want.

REFUND GUIDE

How to Get a Fiverr Refund to Your Card, Not Credit.

Inside 2 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Fiverr.

Last verified today against Fiverr’s own Terms · UK, US, and EU rights covered below

The short answer

The 48-hour window covers only Seller Plus subscription charges (Kickstart, Standard, Premium). After that you get no refund, and you keep the benefits until the cycle ends. One-off Gig orders have no fixed window. Once an order is cancelled through the Resolution Center or by Support, the full amount plus the service fee goes to your Fiverr balance. Fiverr does NOT send it back to your card or PayPal automatically, so you must click 'Request a Refund' on the Available balances tab. For Gig Subscriptions, you can only cancel future orders before they're charged. Filing a chargeback automatically cancels the order and restricts your account.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Fiverr, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Fiverr actually says

“If you chose to cancel your subscription, you are eligible for a refund if you cancel within 48 hours of your last plan payment.”
, verbatim from Fiverr’s terms

2-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Fiverr refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Fiverr’s own policy works on a 2-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Fiverr charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Fiverr made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Fiverr has ~45 days to defend. Works regardless of where Fiverr is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Fiverr subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Fiverr can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Fiverr is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@fiverr.com, the route yoink has verified actually gets read for Fiverr.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Fiverr team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Fiverr

Possibly, but **not through the Resolution Center**. Fiverr's help center says completed orders can't be cancelled there; you need to **contact Customer Support** through the Help Center ('Contact us' at the bottom of the page) or support@fiverr.com. Explain what went wrong, such as non-delivery or work not as described on the Gig page, and attach screenshots of the delivery and your messages. If Support cancels the order, the money goes to your Fiverr balance first. You then click **Request a Refund** to send it back to your card or PayPal.