Does Fiverr have a customer service email?

Yes, support@fiverr.com is the address that reaches Fiverr. Email is slower than phone or chat where those exist, but it puts everything in writing, which matters for billing disputes and refunds.

How do I get a human at Fiverr?

Lead with your account email and one specific request. Vague messages get routed to automated replies; a specific, referenced request usually reaches a person on the first pass. If a bot replies, respond to the same thread restating the request and asking for it to be escalated.

What if Fiverr doesn't reply?

Follow up on the same thread after 7 days, a one-line nudge referencing the original date is enough. Still nothing after 14 days and money is involved? Dispute the charge with your card issuer; "no response from merchant" supports a chargeback on every major card network.

CONTACT GUIDE

How to Contact Fiverr Customer Service.

The fastest route into Fiverr is their online account flow. Every working channel below, and what to include so you only have to ask once.

Last verified today · data refreshes daily · sources: homepage, terms, terms, terms, page-emails

The short answer

To contact Fiverr customer service, use www.fiverr.com/billing, or email support@fiverr.com. Include your account email and one clear request, that's what gets a first-reply resolution. Full channel-by-channel details below.

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Every way to contact Fiverr

Online (fastest): Self-serve account route: www.fiverr.com/billing
Email: Email support@fiverr.com, the address yoink has verified actually gets read for Fiverr. Slower than phone or chat, but everything is in writing.

Every Fiverr email that answers

Researched and confidence-rated, pick the inbox that owns your problem and skip the forwarding loop.

General support: support@fiverr.com, verified
General support: support-team@fiverr.com
General inbox: community@fiverr.com
General support: workspace-support@fiverr.com
General inbox: info@fiverr.com
General inbox: dmca@fiverr.com
General inbox: trademarkcomplaints@fiverr.com

What to include so you only ask once

The account email Fiverr knows you by, first line, not buried at the bottom.
One reference: order number, invoice ID, or the date and amount of the charge you’re writing about.
One clear ask, a single sentence stating the decision you want confirmed in writing. Multi-question emails get partial answers.
A deadline expectation: “please confirm within 7 days” converts a read into a reply.

Hi Fiverr team,

I'm contacting you about the account under [your account email].

[One sentence: what happened and the decision you want, e.g. "My order #1234 arrived damaged and I'd like a replacement."]

Please confirm what you'll do by reply within 7 days.

Best,
[your name]

Contacting Fiverr to cancel or get money back?

Those two jobs have their own playbooks, with the right address, template, and the consumer law that applies:

How to cancel Fiverr, every channel, the retention script they’ll run, and the email that ends it.
How to get a Fiverr refund, their policy in plain English and the escalation path if they refuse.

Common questions about contacting Fiverr

Fiverr **automatically cancels the order**, emails you, and adds a **'Dispute with payment provider' warning** to your account. Chargebacks for unauthorized charges also **restrict your account automatically** while they're reviewed. Fiverr can't process its own refund for that order while the dispute is open. Getting the account back is decided case by case. It's usually better to cancel through the Resolution Center or Support and use **Request a Refund** first. Keep the chargeback as a last resort if Fiverr won't act.