Cancelled Figma but still being charged, why?

Three usual causes: (1) you removed your card but never clicked the final 'Cancel plan' button, so the team renewed; (2) extra editor seats were assigned and weren't removed before the invoice, Figma charges for the seats present on renewal day; (3) you cancelled one team but have another paid team on the same account. Open Admin → Settings on every team you own. If the charge is genuinely post-cancellation, reply to your support ticket and ask for it to be escalated to a manager.

How do I cancel my Figma free trial before being charged?

Figma doesn't run a classic time-limited free trial of Professional in most regions, the free **Starter** plan is permanent, and Professional starts billing as soon as you upgrade. If you upgraded by mistake, cancel immediately via Admin → Settings → Plan → Cancel plan; you'll still be billed for the current period (monthly) but won't renew. EU/UK users who upgraded within the last 14 days can cite the Consumer Rights Directive cooling-off period when emailing support@figma.com.

Does Figma have a cancellation fee?

No cancellation or early-termination fee on standard Professional plans, you just keep paying for the current cycle you're in. On annual Organization/Enterprise contracts, the 'fee' is effectively the rest of the annual term: you've pre-paid it and Figma won't refund the unused portion. Pay-As-You-Go charges (e.g. for AI credits, additional editor seats added mid-cycle) are explicitly non-refundable per the renewal and cancellation terms.

How do I cancel a Figma plugin subscription?

Plugin subscriptions are billed through Stripe, not Figma's own billing. In the Figma Community, open the plugin's page, click 'Manage subscription' and you'll be redirected to your Stripe customer portal where you can cancel or update payment. **Plugin subscriptions are not refunded when cancelled**, but you keep access until the end of the current billing cycle. If you believe you have grounds for a refund, contact the plugin's developer first, then support@figma.com if they don't respond.

What if Figma support ignores my cancellation email?

Standard reply target is 24 hours, but Forum threads show backlogs of 5+ days during heavy volume. If you've waited a week: (1) reply on the original ticket to bump it, closed tickets reopen automatically; (2) post a polite public follow-up in the Figma Forum quoting your ticket number, moderators escalate flagged tickets internally; (3) for UK/EU buyers, escalate to your card issuer for a chargeback or, if you paid with a UK credit card over £100, invoke Section 75 protection.

REFUND GUIDE

How to Get a Figma Refund (No Prorata Policy, 2026).

Inside 30 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Figma.

Last verified 15 Jun 2026 against Figma’s own Terms · UK, US, and EU rights covered below

The short answer

Figma subscriptions are non-refundable by default, on a monthly plan, your seat stays active until the end of the period you've paid for, then downgrades to free Starter. There are no prorated refunds for mid-cycle cancellation, and Pay-As-You-Go credits don't refund. The 30-day window in the terms is the notice period to stop the next annual renewal, not a money-back window. Exceptions exist for billing errors, accidental seat additions, and EU/UK consumer-law cooling-off claims, email support@figma.com with the invoice and a clear explanation.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Figma, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Figma actually says

“Customer may cancel its subscription(s) within 30 days before the end of Customer's annual term by contacting Figma's support team at support@figma.com. If Customer cancels its subscription(s), Customer will not receive a refund of any portion of the fee paid for Customer's annual term, unless stated otherwise. Pay-As-You-Go charges accrued are non-refundable.”
, verbatim from Figma’s terms

30-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Figma refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Figma’s own policy works on a 30-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Figma charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Figma made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Figma has ~45 days to defend. Works regardless of where Figma is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Figma for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Figma subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Figma can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Figma is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use billing@figma.com, the route yoink has verified actually gets read for Figma.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Figma team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Figma

Figma's official line is that payments are **non-refundable**, and support repeatedly confirms there are no prorated refunds when you cancel mid-cycle, your seat just stays active until the period you paid for ends. Exceptions: billing errors, accidental duplicate subscriptions, EU/UK 14-day cooling-off claims on a fresh purchase, and price-rise objections (Figma's terms grant a refund for unused pre-paid time if you reject a fee change). Email support@figma.com with the invoice attached.