Can I get a refund for unused fal credits?

The terms say purchased credits are **non-refundable**, except where fal agrees in its sole discretion. In practice, support has refunded unused balances for some users (one Trustpilot reviewer confirmed a refund was processed) but has refused refunds in compromised-API-key cases. Email support@fal.ai with your account email, the purchase date, the unused balance, and the reason. EU/UK consumers can also cite the 14-day withdrawal right if no credits have been spent.

What happens if my fal API key gets leaked?

Revoke the key immediately in the dashboard and remove your payment method. Be aware: a Trustpilot reviewer reported ~$400 in unauthorised Seedream calls after a key compromise and fal support **refused a refund**, stating API-key security is the account owner's responsibility. If you can't get a goodwill refund, your strongest path is a card-issuer chargeback (Section 75 in the UK if the charge is over £100).

How do I cancel an unpaid fal trial invoice?

If you signed up, generated images, then received an invoice the next month, email support@fal.ai with the invoice number (e.g. UVKMYD-style) and explain you weren't shown a charge prompt. A reviewer on Trustpilot was billed this way; fal did not auto-cancel the invoice on its own. Reference EU/UK consumer law if the paywall wasn't clearly disclosed at signup.

Why was I charged more than the runtime I saw on fal?

For some models, notably video-understanding, fal bills by the **input video length, not generation time**. Their pricing rule: each 5 seconds of input = 1 billable unit at $0.01. A 28-second job can therefore represent hundreds of units. Check the model's pricing page before complaining, for inference-time models, you pay only for successful outputs and are never charged for server errors or queue waits.

What if fal ignores my refund request?

Escalate in this order: (1) reply to your existing support@fal.ai thread asking for written reasons under EU/UK consumer law; (2) open a card chargeback, Visa/Mastercard dispute, or **Section 75** in the UK if you paid by credit card and the spend was £100, £30,000; (3) report to the FTC (US) or your national EU consumer-protection centre. fal is incorporated as Features Labels, Inc., which is relevant for any small-claims action.

REFUND GUIDE

How to Get a fal.ai Refund on Unused Credits.

Q: Are fal.ai credits refundable?

No, not as a default. fal's Terms of Service state: *"Once purchased, these credits can be used only for the consumption of Services and are non-refundable (except as otherwise expressly provided in these Terms or otherwise agreed to by Company in its sole discretion), non-transferable, and cannot be exchanged for currency."* You can still request a discretionary refund via support@fal.ai, outcomes vary.

fal refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified 15 Jun 2026 against fal’s own Terms · UK, US, and EU rights covered below

The short answer

fal sells prepaid credits, not a subscription, and the terms say purchased credits are non-refundable except at fal's sole discretion. In practice, support@fal.ai has issued refunds for clearly unused balances, compromised API keys (sometimes), and billing-error disputes, but they refuse refunds when an API key was leaked and used. Purchased credits expire 365 days from purchase; promotional credits expire in 90 days. EU/UK consumers may have stronger statutory rights, see the regional blocks below.

Or let yoink chase the refund.

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What fal actually says

“Once purchased, these credits can be used only for the consumption of Services and are non-refundable (except as otherwise expressly provided in these Terms or otherwise agreed to by Company in its sole discretion), non-transferable, and cannot be exchanged for currency.”
, verbatim from fal’s terms

Pro-rata refund: no

How long does a fal refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a fal charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, fal has ~45 days to defend. Works regardless of where fal is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with fal for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any fal subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail fal can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If fal is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The fal refund email

Email the right address
Use support@fal.ai, the route yoink has verified actually gets read for fal.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi fal team,

I'm requesting a refund for my fal order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for fal

fal doesn't sell a recurring subscription, it sells **prepaid credits** plus hourly GPU compute. To stop being charged: (1) sign in at fal.ai/dashboard/billing, (2) remove your saved payment method, (3) stop or delete any running Serverless deployments, and (4) email **support@fal.ai** asking them to close the account. There is no monthly fee to cancel, but any credits already on the balance are non-refundable by default.