Does FabuLove have a 30-day money-back guarantee?

The homepage advertises a **30-day money-back guarantee**, but the actual refund policy is stricter. You have **7 days after delivery** to start a return. Only unused, non-custom items in original condition qualify, and buyer's remorse is excluded. Damaged or defective items get a full refund or replacement only if you report them **within 2 days of delivery**. If you were sold on the 30-day promise, quote it back to them in writing. Depending on where you live, consumer law may also give you a longer cancellation right for online purchases.

Can I return a personalized or engraved FabuLove item?

Usually not. FabuLove's policy says **custom-made items can't be returned or refunded unless they arrive damaged or defective**, because they're made to your specifications. This covers engraved bracelets, name rings and photo lockets. If the engraving is wrong, crooked or misspelled compared with what you ordered, it counts as defective. Email **support@fabulove.co** within 2 days of delivery with photos and your order confirmation showing the text you typed.

What if my FabuLove order never arrived?

Email **support@fabulove.co** with your order number and date. Ask for tracking and set a clear deadline, for example 7 days, for either delivery or a full refund. Trustpilot reviewers report orders taking 3 to 6 weeks and refunds only after repeated follow-ups. Turn down partial refunds or replacements if you no longer want the item. If FabuLove doesn't respond by your deadline, open a dispute with your card issuer or PayPal for 'item not received' and attach your emails.

What if FabuLove ignores my cancellation or refund email?

Slow or missing replies are the most common complaint about FabuLove. Send one follow-up to **support@fabulove.co** that quotes your original timestamp and sets a 7-day deadline. You can also try their published phone number, **+1 678 212 3359**. If you still get nothing, file a chargeback with your bank or a PayPal dispute. Include proof that you cancelled within the 4-hour grace period, or that the item was late, missing or defective. Card and PayPal disputes have time limits (often 60 to 180 days), so don't wait too long.

Is there a FabuLove customer service phone number?

FabuLove's privacy policy lists **(678) 212-3359**, a US number, alongside **support@fabulove.co** and a mailbox address at 2870 Peachtree Rd NW #915-1249, Atlanta, GA 30305. The site gives no call-center hours, and its policies send all cancellations and refunds to the support email. Treat email as your main channel because it leaves a written record. Use the phone number as a backup if your emails go unanswered.

Can I get a refund if my FabuLove item arrived damaged?

Yes. FabuLove offers a **100% money-back guarantee or a replacement** for items that arrive defective or damaged in shipping. The deadline is short: the current refund policy says to contact **support@fabulove.co within 2 days of delivery**, while an older help page says three days. Send photos of the item and packaging plus your order number on the day it arrives. Say clearly whether you want a refund rather than a replacement. Necklaces and boxes also have a separate lifetime warranty for manufacturing defects.

Can I change the engraving on my FabuLove order?

Only reliably within the **4-hour grace period** after you order. FabuLove says changes to engraving may not be possible after that window, though it will 'do our best'. Email **support@fabulove.co** right away with your order number and the exact corrected text. Ask them to confirm the change in writing. If the item arrives with the wrong engraving after they confirmed your change, it counts as defective and you're eligible for a refund or replacement.

Is FabuLove a subscription? Will I be charged again?

No. FabuLove sells **one-off purchases**, such as permanent bracelet kits, engraved sets and eternal roses. There's no membership or recurring plan in its pricing or terms. If you see a repeat charge from FabuLove, it's most likely a duplicate order, a reshipment, or a charge you don't recognize. Email **support@fabulove.co** with the transaction details and ask for a refund. If they don't fix it, dispute the charge with your card issuer.

Can I get a refund on FabuLove rush shipping if it arrived late?

It's worth asking. One Trustpilot reviewer paid for 2 to 3 business day rush delivery, got the order about three weeks later, and **did get the rush fee refunded**. Email **support@fabulove.co** with your order number, the delivery promise you paid for and the actual delivery date. Ask for the shipping upgrade to be refunded. If the late delivery means you no longer want the item, for example because it missed the occasion, ask for a full order refund instead.

REFUND GUIDE

How to Get a FabuLove Refund for a Late Order.

FabuLove refunds are per-order, and their own policy gives you a 7-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified today against FabuLove’s own Terms · UK, US, and EU rights covered below

The short answer

FabuLove only sells one-off physical products like jewelry, eternal roses and personalized gifts. There are no recurring subscription charges. Order cancellations: you get 4 hours from purchase to cancel or change an order by emailing support@fabulove.co. After that you can still cancel if the order hasn't been fulfilled, but once it ships it can't be cancelled. Returns on delivered items: the refund policy page gives 7 days after delivery, and only for unused, non-custom items. Custom or engraved items, changes of mind and wrong addresses entered by the customer are excluded. Damaged or defective items qualify for a full refund or replacement, but you must report them within 2 days of delivery (an older help page says three days). This is much stricter than the '30-day money-back guarantee' shown on the homepage. Customers report partial offers such as 20% and slow responses on refunds for late or missing orders.

Or let yoink chase the refund.

30 seconds to set up. yoink emails FabuLove, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What FabuLove actually says

“Customers have 7 days after delivery to initiate a return - please view our return eligibility below to see if the item you ordered is eligible for a return.”
, verbatim from FabuLove’s terms

7-day cancellation windowPro-rata refund: no

How long does a FabuLove refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note FabuLove’s own policy works on a 7-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, FabuLove has ~45 days to defend. Works regardless of where FabuLove is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a FabuLove charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with FabuLove for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any FabuLove subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail FabuLove can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If FabuLove is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The FabuLove refund email

Email the right address
Use support@fabulove.co, the route yoink has verified actually gets read for FabuLove.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi FabuLove team,

I'm requesting a refund for my FabuLove order (reference [order number], placed on [date], for [amount]). I'm within the 7-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for FabuLove

FabuLove (fabulove.co) is a real Shopify store that ships jewelry and eternal-rose gifts worldwide. Its listed contact details are an Atlanta, GA mailbox address, **support@fabulove.co** and **(678) 212-3359**. However, its Trustpilot profile shows the rating as unavailable because of a guidelines breach. Recent reviews describe late rush orders, slow email replies and trouble getting refunds. If you buy, pay with a credit card or PayPal so you can dispute the charge, and screenshot the product page and delivery promises.