is there a cancellation fee?

No cancellation fee is documented anywhere in the OXXO GAS voucher terms or privacy notices, and the prepaid fleet-card product is marketed as having no commissions, no annual fee and no extra charges. The real cost isn't a fee, it's the conditions: voucher deposit refunds are only granted while the vouchers haven't been delivered, you must produce proof of purchase, the answer can take up to 30 business days, and the money is returned by nominative cheque rather than card reversal. So budget for delay, not for a penalty. If anyone at station level mentions a charge to cancel, ask for it in writing.

can I get a refund for fuel I was charged for but didn't receive?

Yes, but it's handled as a per-transaction claim, not under a refund window. Fuel at the pump is a one-off sale, so you need the ticket (or the card statement line) plus the station, pump number, date and time. Report it at the station first if you're still there, then put the same facts in writing to **atencionclientes@oxxogas.com** or call **+52 800 699 6427** and demand a folio number. Keep every reply on one email thread. If the merchant stalls past 30 business days, the card issuer's chargeback route becomes the realistic next lever.

is there a free trial I need to cancel before it renews?

No. Nothing in the OXXO GAS product line is a trial or a recurring plan, fuel is paid per fill, vouchers and fleet cards are prepaid, and the Pago Digital feature is a payment method rather than a paid membership. If you're seeing a small recurring charge you think is from this brand, it's far more likely a separate FEMSA/OXXO financial service or a third party using "OXXO" as a payment descriptor (OXXO is a common cash-payment method for other companies' subscriptions). Identify the underlying merchant from your statement before emailing the fuel station.

what if OXXO GAS ignores my refund request?

Their own terms give a maximum of 30 business days to answer a devolución request, which gives you a clean deadline to quote. Send one email to **atencionclientes@oxxogas.com** (copying the parent group at **atencionaclientes@oxxo.com** if your case also involves a store service), ask for a folio, and follow up on the thread at days 10, 20 and 30. After day 30 with no decision, the next levers are a card-issuer dispute where you paid by card, and Mexico's PROFECO consumer channel, referencing an external escalation in writing is usually what restarts a stalled folio.

can I cancel by email or do I have to call?

Email works and you should use it. The OXXO GAS terms and privacy notices list **atencionclientes@oxxogas.com** alongside the **+52 800 699 6427** line for refund requests, invoice cancellations and data-rights requests, so written contact is an officially published route rather than a workaround. Phone is often faster for same-day pump problems, but it leaves no record. The best pattern is both: call to get a folio, then email the same folio, the station name (Estación Palo Blanco), the ticket details and the exact outcome you want, a reversal, a corrected invoice or a cheque.

REFUND GUIDE

How to Get an Estación Palo Blanco Refund.

Estación Palo Blanco refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified today against Estación Palo Blanco’s own Terms · UK, US, and EU rights covered below

The short answer

There is no membership or subscription here, so the refund rules attach to specific purchase types. Fuel bought at the pump is a one-off sale with no stated refund window, a wrong amount, double swipe or bad dispense has to be raised per-transaction with the station or the customer line (+52 800 699 6427) with your ticket in hand. Prepaid fuel-voucher deposits bought through the Portal de Vales are refundable only while the vouchers have NOT yet been handed over: you must show proof of purchase, the request goes in by phone or to atencionclientes@oxxogas.com, the answer can take up to 30 business days, and the money comes back as a nominative cheque rather than to your card. Invoice (CFDI) changes or cancellations use the same phone/email route, and Monedero/EOX prepaid fleet cards are enabled, disabled or cancelled by the account admin inside the web portal, not by cancelling a plan.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Estación Palo Blanco, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Estación Palo Blanco actually says

“Oxxo Gas no aceptará reclamaciones, cambios, cancelaciones ni devoluciones del producto entregado una vez firmado el comprobante de recibido por parte del cliente.”
, verbatim from Estación Palo Blanco’s terms

Pro-rata refund: no

How long does a Estación Palo Blanco refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Estación Palo Blanco has ~45 days to defend. Works regardless of where Estación Palo Blanco is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Estación Palo Blanco charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Estación Palo Blanco for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Estación Palo Blanco can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Estación Palo Blanco is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Estación Palo Blanco refund email

Email the right address
Use atencionclientes@oxxogas.com, the route yoink has verified actually gets read for Estación Palo Blanco.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Estación Palo Blanco team,

I'm requesting a refund for my Estación Palo Blanco order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Estación Palo Blanco

Deposits and cash-service reversals are time-critical and station-based, and third-party guides report a roughly 24-hour practical window plus a claim raised by phone with a folio, treat that as unverified by OXXO itself. For anything paid at **Estación Palo Blanco** specifically, go back to the station with the original ticket the same day if you can, and in parallel open a written case with **atencionclientes@oxxogas.com** quoting the station, time and amount. Once the product has been handed over and signed for, the OXXO GAS terms let them refuse cancellations and refunds outright, so speed matters more than wording.