When are products eligible for a refund?

On the Epic Games Store, PC and Mac purchases are refundable within **14 days** of purchase (or 14 days after release for pre-purchases) provided they're marked 'refundable' or 'self-refundable' and you have **under 2 hours of runtime**. Mobile purchases get only a 2-hour window from purchase. Items containing virtual currency or other consumables, and anything marked 'non-refundable', are excluded, as is anything on an account banned from that game or in breach of the Terms of Service. Epic can also refuse if it decides you're abusing the policy by repeatedly buying and refunding the same product.

What if a product I recently purchased from the Epic Games Store goes on sale?

Epic explicitly allows this and doesn't treat it as refund abuse. If a title you bought drops in price within 14 days of purchase and you've played it under 2 hours, you can refund it in full and immediately re-buy at the sale price. Do it through **Account → Transactions →** select the purchase **→ Refund** if it's self-refundable; otherwise raise a refund request from the launcher (account dropdown → Settings → Support → Contact Us). Refund the purchase before you re-buy, a repurchase at the lower price doesn't retroactively adjust the original charge.

How do I refund Fortnite skins bought with V-Bucks?

Fortnite Item Shop purchases use their own system, not the store refund policy. **Cancel Purchase** works for 24 hours after buying, as long as you haven't equipped or used the item in any mode, it costs you nothing. After 24 hours, a **Return Ticket** covers eligible items bought in the last 30 days: the item leaves your account and your V-Bucks come back. Each account holds a maximum of three tickets and one refreshes 365 days after the last one was added. Passes, Pass levels, Llamas, gifted items and anything bought with real money outside the shop are excluded.

I have a charge from Epic Games I'm not familiar with, what should I do?

Epic's route is a support ticket, not an email. Sign in to the account the card is attached to, check **Account → Transactions** first (many mystery charges are a Crew renewal or an in-game buy by a family member), then raise a ticket from `epicgames.com/help`. Epic says PC purchases made by your child without consent should be submitted as a ticket for review. If the charge came via PlayStation, Xbox, Nintendo or a mobile app store, Epic cannot refund it, go to that platform. Subject line that gets traction: *Unauthorised charge [date], $[amount], transaction ID [x]*.

What happens if you file a chargeback after a refund is denied?

It's the single most expensive mistake with Epic. Epic states its support team cannot reverse or assist with outcomes that result from a chargeback after a refund denial, and under Fortnite's chargeback policy two or more chargebacks block that account from buying across Epic products for up to a year, the cards used are also blocked. Items can be removed from your locker. Ask Epic in writing first and keep the denial; that written refusal is what your bank actually needs. Epic has previously restored accounts banned under its older, harsher chargeback policy, so a block isn't necessarily permanent.

What if Epic Games ignores my cancellation and charges me again?

First confirm *where* the subscription actually lives, a Crew cancellation on Epic's site doesn't stop a Crew subscription billed by Sony, Microsoft or Nintendo, and that mismatch causes most 'I cancelled and got charged' reports. Check `epicgames.com/account` → Subscriptions and your card statement's merchant descriptor. If Epic did bill after a confirmed cancellation, open a ticket quoting the cancellation date and confirmation, and ask explicitly for a refund of the renewal rather than a cancellation. Keep everything in writing; a documented cancellation plus a post-cancellation charge is the strongest evidence for your card issuer if Epic refuses.

Am I eligible for the FTC Fortnite refund?

That's a separate, historic programme, not Epic's ordinary refund route. Epic paid $245 million under an FTC settlement over 'dark pattern' purchase flows, covering three groups: parents whose child made unauthorised Epic Games Store charges between January 2017 and November 2018; players charged V-Bucks for unwanted items between January 2017 and September 2022; and players whose accounts were locked between January 2017 and September 2022 after disputing charges. Claims ran through the FTC, not Epic, and the main claim deadline has passed. A current unwanted charge should go to Epic support as a normal refund request instead.

REFUND GUIDE

How to Get an Epic Games Refund After 2 Hours.

Inside 14 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Epic Games.

Last verified today against Epic Games’s own Terms · UK, US, and EU rights covered below

The short answer

Three different rules apply depending on what you were charged for. Epic Games Store game and app purchases (PC/Mac) are refundable within 14 days if you have under 2 hours of runtime and the item is marked 'refundable' or 'self-refundable', self-refundable ones you can process yourself under Account → Transactions; mobile store purchases only get a 2-hour window. Fortnite Crew subscription charges are different: Epic's help centre says Crew subscriptions cannot be refunded, so cancelling stops the next renewal but does not refund the month you're in and there is no pro-rata. Fortnite Item Shop purchases made with V-Bucks are separate again, use Cancel Purchase within 24 hours if you haven't equipped the item, or spend one of your three Return Tickets on anything bought in the last 30 days; Passes, Pass levels, Llamas and gifted items are excluded. Anything bought through PlayStation, Xbox or Nintendo has to be refunded by that platform, not Epic.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Epic Games, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Epic Games actually says

“PC and Mac products are eligible for a refund within 14 days of purchase (or 14 days after release for pre-purchases) if they are marked as “refundable” or “self-refundable”. However, you must have less than 2 hours of runtime on record.”
, verbatim from Epic Games’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Epic Games refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Epic Games’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Epic Games charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Epic Games made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Epic Games has ~45 days to defend. Works regardless of where Epic Games is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Epic Games for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Epic Games subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Epic Games can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Epic Games is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use help@epicgames.com, the route yoink has verified actually gets read for Epic Games.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Epic Games team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Epic Games

Epic's own help article is blunt: Fortnite Crew subscriptions cannot be refunded. Cancelling stops the next charge and you keep the benefits for the rest of the period you've paid for, but the current month isn't returned and there's no pro-rata. Two exceptions are worth knowing. If you subscribed through Xbox, Microsoft sometimes offers a 'cancel now and get a refund' option that claws back the cosmetics. And if the charge was genuinely unauthorised, a child's purchase, or a renewal after you believed you'd cancelled, that's a support ticket about an unauthorised charge, not a refund request, and it's handled differently.