How to Cancel Order & Get Refund on Eldorado.gg

Eldorado's terms only give refunds when an item is **not delivered or not as described**. Start in the order chat. Then raise a dispute, or contact 24/7 Live Support (bottom-right corner of the site). The terms say refunds can take **up to 1 week** to process. Approved refunds go to your Eldorado balance minus the original payment fee (for example, you'd get $8.45 back on a $9.43 order). Ask support to send it to your original payment method instead and you get the full amount back, fees included. This isn't available for prepaid cards.

How does Eldorado.gg safeguard my purchases?

Your money stays in escrow until you confirm delivery. Sellers face strict response deadlines once you open a dispute: **2 hours** to upload proof for currency or item orders, or you're eligible for a full refund, and **12 hours** for accounts and boosting. If a seller delivers late or only part of the order without your approval, you're also eligible for a full refund when you raise a dispute.

Can I get my Eldorado refund back to my card instead of my balance?

Yes, but you have to ask. Approved refunds go to your **Eldorado balance minus the payment fee** by default. Contact support through live chat or **support@eldorado.gg** and ask for the refund to go to your **original payment method**. Done this way, Eldorado includes the payment fees. Prepaid cards are excluded, and crypto refunds have a $5 minimum. Eldorado may refuse refunds under $1.

Can I do a chargeback on Eldorado?

It's risky. Eldorado's terms say anyone who files a chargeback on a **Completed** order is **permanently banned**. For orders that aren't completed yet, Eldorado wants you to contact support instead. Use Eldorado's own dispute process first and keep a written record. Only go to your card issuer if the item really wasn't delivered and Eldorado has stopped replying.

Does Eldorado have a subscription or free trial I need to cancel?

No. Eldorado.gg charges per order, and nothing on the platform renews automatically. If you see a recurring charge labelled 'Eldorado', it's probably from a different company with a similar name. The only optional extra is the **extended account warranty**, a one-time fee at checkout covering 3 or 6 months, which doesn't renew.

What if my bought account gets recovered by the seller?

Raise a dispute **within the TradeShield period**, which is 5 to 14 days depending on the category. If you bought the extended warranty, file a warranty claim instead. Claims are reviewed in 3 to 5 business days and refund the account price minus the warranty fee. After protection ends, Eldorado generally won't refund a recovered account. The same applies if the account was banned for something you did, or if you changed its details or made purchases on it.

What if Eldorado support ignores my refund request?

Put it in writing: email **support@eldorado.gg** with your order ID, the dates, and screenshots, and ask for a refund to your original payment method. Eldorado's public Trustpilot replies point unhappy buyers to this address. The operator is based in Lithuania, so EU consumer law applies. If the order really wasn't delivered and support still won't respond, you can go to a consumer authority or your card issuer. Keep in mind the chargeback ban on *completed* orders.

REFUND GUIDE

How to Get an Eldorado.gg Refund to Your Card.

Eldorado refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified 6 days ago against Eldorado’s own Terms · UK, US, and EU rights covered below

The short answer

This policy covers individual marketplace orders. Eldorado has no subscription. <cite index="66-19,66-20">All sales are final on Eldorado and there are no refunds unless the item is not delivered or not as described. If this is the case, the Buyer will receive a full refund.</cite> When a dispute goes your way, <cite index="52-9">the order is canceled, and the refund is added to your Eldorado balance minus the payment fee from the original transaction.</cite> <cite index="52-13">If you'd rather not keep the funds in your balance for future orders, you can contact support to have the refund sent to your original payment method instead, including the payment fees (not available for prepaid card payments).</cite> How long you're protected depends on what you bought. For account orders, <cite index="14-14">a TradeShield period of 5 to 14 days (depending on the category) gives buyers time to report issues like account recovery by the original owner before funds are released to the seller.</cite>

Or let yoink chase the refund.

30 seconds to set up. yoink emails Eldorado, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Eldorado actually says

“there are no refunds unless the item is not delivered or not as described.”
, verbatim from Eldorado’s terms

Pro-rata refund: no

How long does a Eldorado refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Eldorado charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Eldorado has ~45 days to defend. Works regardless of where Eldorado is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Eldorado for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Eldorado subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Eldorado can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Eldorado is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Eldorado refund email

Email the right address
Use support@eldorado.gg, the route yoink has verified actually gets read for Eldorado.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Eldorado team,

I'm requesting a refund for my Eldorado order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Eldorado

There's no cancel button for buyers. First, **message the seller in the order chat** and ask them to cancel and refund. If they won't or don't reply, **raise a dispute from the order page** and upload your evidence. Eldorado's Resolution Team then decides, usually **within 3 days**. If it goes your way, the order is cancelled and the money goes to your Eldorado balance. **Don't click 'Received' and don't cancel the dispute** while the problem is still open. Either one ends your protection.