Can I return my Eight Sleep Pod for a refund?

Yes — the Pod ships with a 30-night risk-free home trial. If you don't love it, contact support within 30 nights of delivery and Eight Sleep arranges a no-cost return with a full refund on the hardware. Shipping is free in 30+ countries. After day 30, hardware refunds are not guaranteed and you'd fall back on warranty terms (up to 5 years) for defects, not change-of-mind.

How much is the Eight Sleep membership?

Autopilot membership pricing varies by tier and region and is presented at checkout rather than as a fixed public list price. Owners on Reddit have reported annual fees in the low-to-mid hundreds of dollars. Check your account billing page for the exact amount and renewal date before cancelling — that's the figure you can quote in your cancellation email to make sure the right plan is closed.

Can I cancel Eight Sleep within the 30-day trial?

Yes. Within the 30-night trial you can return the Pod for a full refund — email support@eightsleep.com to start the return. Eight Sleep covers return shipping in 30+ countries. Make the request before night 30 to stay inside the window, and keep the original packaging if possible. Your Autopilot membership should be cancelled at the same time so it doesn't auto-renew after the hardware is returned.

Is there a cancellation fee for Eight Sleep?

Eight Sleep does not publish a standalone cancellation fee for the Autopilot membership — you simply stop renewing. However, if you financed the Pod through Affirm/Klarna or a similar provider, those loan terms remain in force separately. If you cancel after the 30-night trial and try to return hardware, Eight Sleep is not obliged to refund the purchase price outside the trial window.

What happens if Eight Sleep ignores my cancellation request?

Resend the request in writing to support@eightsleep.com, reference the original ticket number, and state the date you first asked to cancel. If charges continue, UK buyers can escalate under the Consumer Rights Act, EU buyers under the Consumer Rights Directive, and US buyers under FTC Click-to-Cancel guidance and (in California) the Automatic Renewal Law. A Section 75 or chargeback claim is the final lever if support stays silent.

How do I cancel Eight Sleep after the 30-night trial?

After night 30 you can no longer return the hardware for a change-of-mind refund, but you can still cancel the Autopilot membership at any time. Go to your account settings or email support@eightsleep.com asking to cancel at the end of the current billing period. Eight Sleep should confirm the end date in writing — keep that email in case a renewal charge appears anyway.

Can I get a refund on Eight Sleep after the trial ends?

Outside the 30-night trial, Eight Sleep's published policy doesn't guarantee refunds for change of mind. You may still be entitled to a remedy if the Pod is faulty — the warranty covers up to 5 years and UK/EU consumer law covers conformity defects for longer. For a paid Autopilot period you've already started, refunds are discretionary; ask support, then escalate via your card issuer if needed.

REFUND GUIDE

How to Get an Eight Sleep Refund After 30 Nights.

Inside 30 days you have a statutory cancellation right in most jurisdictions (UK CCR, EU Directive 2011/83, US state auto-renewal laws). Outside it, you've still got tools — a clear email, a card-issuer chargeback, the lot. Here's the playbook for Eight Sleep.

Last verified today against Eight Sleep’s own Terms · UK, US, and EU rights covered below

The short answer

Eight Sleep offers a 30-night risk-free home trial on the Pod hardware — return it within that window for a full refund with free shipping in 30+ countries. After the 30 nights, returns are not guaranteed. The Autopilot subscription is separate from hardware and is generally not prorated; cancel before your renewal date to avoid the next charge.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Eight Sleep, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Eight Sleep actually says

“Try risk-free for 30 nights Enjoy the Pod at home, and return it for a full refund if you don't love it”
— verbatim from Eight Sleep’s terms

30-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

What you can claim, by region

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Eight Sleep charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Eight Sleep made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.
FTC enforcement actions
FTC has won refunds against subscription dark-patterns.
The FTC has secured $100M+ in refunds from companies running dark-pattern cancel flows (Amazon Prime, Vonage). Document Eight Sleep’s flow, file at reportfraud.ftc.gov.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Eight Sleep for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Eight Sleep subscription, you’re entitled to a full refund of any payment taken — no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Eight Sleep can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Eight Sleep is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described” — your bank initiates, Eight Sleep has ~45 days to defend. Works regardless of where Eight Sleep is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described” — applies to subscription services that didn’t deliver. Resolution typically within 20 days.

The 4-step refund email

Email the right address
Use support@eightsleep.com — the route yoink has verified actually gets read for Eight Sleep.
Use a clear subject line
Subject: Refund Request — [your account email]

Send this body

Hi Eight Sleep team,

I'm writing to request a refund for my recent Eight Sleep subscription charge.

Under applicable consumer-protection law (the UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or US state auto-renewal laws — whichever applies in my jurisdiction), I'm exercising my right to cancel and to recover the payment in full. Please confirm by reply that the cancellation has taken effect and that the refund will be processed to my original payment method.

If your policy allows a pro-rata refund for any unused service, I'd appreciate that being applied here.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below — Section 75 is the next stop.

Refund FAQ for Eight Sleep

You can cancel the Autopilot membership from your Eight Sleep account under subscription settings, or by emailing **support@eightsleep.com** from the email tied to your account. Ask for written confirmation and the exact end-of-access date. Cancel before the renewal date — Eight Sleep doesn't advertise prorated refunds for partial months. Hardware returns are handled separately via the 30-night trial.