Why am I still being billed after cancelling?

This is Crunchyroll's most-asked billing question. Usual causes: (1) the renewal had already processed when you cancelled, one final charge is normal and access stays on until period-end; (2) you have a second Crunchyroll account on a different email; (3) you cancelled on crunchyroll.com but the subscription is actually billed via Apple, Google, Roku, Amazon or PayPal. Deleting the app, logging out or removing your payment method does **not** cancel billing.

Can I get a refund from Crunchyroll?

Generally no. Crunchyroll Premium memberships are classified as digital goods, which are excluded from the standard refund policy, and Crunchyroll does not issue pro-rated refunds when you cancel mid-cycle. Exceptions: billing errors, unauthorised charges, or duplicate accounts, email support@crunchyroll.com with your order ID. EEA and UK consumers may have a statutory 14-day right to cancel without penalty. PayPal refunds can take up to 30 days; card refunds usually post in 3 to 5 business days.

How do I cancel my Crunchyroll free trial?

Cancel any time before the trial's last day to avoid being charged. Log in, go to your account via the profile button, click your **Premium Membership** status and hit **Cancel Membership**. The subscription will automatically renew at the regular monthly rate unless cancelled before the trial ends. If you started the trial through the App Store or Google Play, you must cancel inside that store, not in the Crunchyroll app.

Can I pause my Crunchyroll subscription instead of cancelling?

Crunchyroll does not offer a pause/hold option for Premium memberships, the only choices are to cancel or downgrade. Because your account, watchlist and history persist after cancellation, the practical workaround is to cancel before the next renewal and resubscribe when a series you want to watch starts airing. If you're billed annually, no pro-rata refund is issued for the unused portion.

How do I request a refund if I paid through Apple?

Crunchyroll cannot refund Apple-billed subscriptions. Submit a refund request at reportaproblem.apple.com using the Apple ID that bought the subscription; Apple reviews unauthorised, accidental or trial-error charges case-by-case. To stop future charges, also cancel inside **Settings → [your name] → Subscriptions** on the iPhone. The same applies to Google Play, Roku and Amazon-billed subs, go to the original biller.

What should I do if I have not received my refund?

If an approved refund hasn't arrived, check the timing first: credit card refunds usually take **3 to 5 business days** and PayPal refunds **up to 30 days** to land. If the window has passed, contact Crunchyroll Support (support@crunchyroll.com) with the order ID and last 4 digits of the card. For Apple, Google or Roku-billed subscriptions you must chase the refund with that platform, Crunchyroll has no visibility into those payouts.

REFUND GUIDE

How to Get a Crunchyroll Refund After Auto-Renewal.

Inside 14 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Crunchyroll.

Last verified 15 Jun 2026 against Crunchyroll’s own Terms · UK, US, and EU rights covered below

The short answer

Crunchyroll classifies Premium memberships as digital goods, which are explicitly excluded from its standard refund policy, there are no pro-rated refunds when you cancel mid-cycle, and one final charge is normal if you cancel on or after the renewal date. EEA/UK customers may have a 14-day right to cancel without penalty under consumer law. Billing errors, unauthorised charges or technical issues can be escalated to support@crunchyroll.com. Store merchandise has a separate 30-day return window.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Crunchyroll, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Crunchyroll actually says

“Digital goods such as memberships and gift cards cannot be refunded.”
, verbatim from Crunchyroll’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Crunchyroll refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Crunchyroll’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Crunchyroll charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Crunchyroll made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Crunchyroll has ~45 days to defend. Works regardless of where Crunchyroll is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Crunchyroll for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Crunchyroll subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Crunchyroll can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Crunchyroll is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@crunchyroll.com, the route yoink has verified actually gets read for Crunchyroll.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Crunchyroll team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Crunchyroll

If you subscribed directly on crunchyroll.com, sign in and go to **Settings → Membership Info → Cancel Subscription**, then click **No thanks, Finish Cancellation**. You can click **Skip and exit** on the feedback step. If you signed up through Apple, Google Play, Roku, Amazon or PayPal, you must cancel through that platform, Crunchyroll Support cannot cancel partner-billed subscriptions. Your Premium perks continue until the end of the current billing period.