How do I cancel my CleanMyMac free trial?

CleanMyMac's trial is **7 days** and it **auto-converts to a paid plan** unless you cancel first. Cancel before day 7: sign in at my.macpaw.com (or the Subscription Manager) and select **Cancel Free Trial / Cancel Subscription**. If you started the trial via the App Store, cancel under **Apple ID → Subscriptions** and choose Cancel Free Trial. Set a reminder a day early, the charge lands as soon as the trial ends.

Can I get a refund from CleanMyMac?

For **direct MacPaw Store** purchases, yes, within **30 days** of the initial purchase (only **14 days** for monthly-or-shorter plans bought on/after 23 Nov 2024). Submit a support ticket and choose 'Request a refund', or email **support@macpaw.com**. Refunds apply only to the **initial** purchase, **automatic renewals are not refundable**. Bought via the **App Store or a reseller**? MacPaw can't refund you; contact Apple or the seller directly. Approved refunds hit your card in 7 to 10 business days.

Can I get a refund after my subscription auto-renewed?

This is the hardest case. MacPaw's policy states refunds are **only available for the initial subscription purchase and do not apply to renewal payments**, and users report renewal refunds being routinely declined. It's not guaranteed, but worth trying: email **support@macpaw.com** immediately, note you weren't reminded of the renewal, and reference UK/EU consumer rights or a chargeback via your bank if they refuse. Act fast, the sooner you contact them after the charge, the better your odds.

How do I cancel CleanMyMac if I bought it through the App Store?

MacPaw can't cancel App Store subscriptions, you have to do it through Apple. Open the **App Store** app, click your name (lower-left) → **Account Settings**, scroll to **Manage → Subscriptions**, find **CleanMyMac**, click **Edit**, then **Cancel Subscription** and confirm. On iPhone/iPad: **Settings → your Apple ID → Subscriptions → CleanMyMac → Cancel**. Refunds for App Store purchases also go through **Apple Support**, not MacPaw.

What if MacPaw ignores my cancellation or refund request?

Support is **email-only** and users report multi-day replies, so keep a paper trail. Email **support@macpaw.com** and, if unanswered, escalate to **dpo@macpaw.com** or **corporate@macpaw.com**. Note your original request date, refund eligibility is judged from when you submitted, not when they reply. If they still refuse a legitimate refund, dispute the charge with your bank/card issuer (a UK Section 75 or chargeback claim). Keep every timestamped message as evidence.

Why am I being charged for CleanMyMac on Android?

CleanMyMac is **Apple-exclusive**, there is no official Android version. If you see a CleanMyMac charge on an Android device or in Google Play, it's almost certainly a **copycat or scam app**, not MacPaw. Open the **Google Play Store → profile icon → Payments & subscriptions → Subscriptions**, find the lookalike, and cancel it immediately. Consider reporting it to Google and checking your card for other unfamiliar charges.

Can I turn off auto-renewal instead of cancelling?

Yes, cancelling and disabling auto-renewal are effectively the same thing here. In your MacPaw Account or the Subscription Manager, cancelling **turns off automatic renewal** while letting you keep using CleanMyMac until the current period ends. No further charges are taken. You can also re-enable auto-renewal later from the same dashboard, or resubscribe at the MacPaw Store, without losing your account.

REFUND GUIDE

How to Get a CleanMyMac Refund After Renewal.

Inside 30 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for CleanMyMac.

Last verified yesterday against CleanMyMac’s own Terms · UK, US, and EU rights covered below

The short answer

MacPaw offers a 30-day money-back guarantee on most direct purchases, but monthly (or shorter) plans bought on or after 23 November 2024 only get 14 days. Refunds apply only to the initial purchase, automatic renewals are explicitly not refundable, which is the #1 complaint users hit. To claim, submit a support ticket and pick 'Request a refund', or email support@macpaw.com. If you bought via the Apple App Store or another reseller, MacPaw can't refund you, you must ask Apple/the reseller directly.

Or let yoink chase the refund.

30 seconds to set up. yoink emails CleanMyMac, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What CleanMyMac actually says

“For customers who subscribed to our products with billing intervals of one month or less on or after 23 November 2024, refund requests must be submitted within 14 days of the initial purchase. For all other customers, refund requests must be submitted within 30 days of the initial purchase.”
, verbatim from CleanMyMac’s terms

30-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a CleanMyMac refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note CleanMyMac’s own policy works on a 30-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a CleanMyMac charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If CleanMyMac made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, CleanMyMac has ~45 days to defend. Works regardless of where CleanMyMac is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with CleanMyMac for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any CleanMyMac subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail CleanMyMac can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If CleanMyMac is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@macpaw.com, the route yoink has verified actually gets read for CleanMyMac.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi CleanMyMac team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for CleanMyMac

No. CleanMyMac has **no cancellation fee**. You can cancel at any time, and the app stays fully functional until the end of the current paid period, after which most features lock unless you resubscribe. There's no penalty for cancelling; the catch is that cancelling doesn't automatically refund you. If you want money back, that's a separate refund request subject to the 14- or 30-day window.