What is the ClassPass refund policy?

ClassPass does not refund months of membership or credit purchases (top-ups, add-on packs) by default. The one clean exception: request a refund within **5 days of your first payment** on a new subscription. Relocation, disability, or death can also unlock a refund of the current prepaid period with proof. Credits are non-refundable, have no cash value, and expire when your cycle ends or when you cancel.

Can I pause my ClassPass membership?

Yes — ClassPass has a pause option separately from cancellation, and its own Help Center lists 'Can I pause my ClassPass membership?' and 'How do I unpause my membership?' as standard flows. Pause is often offered as a retention step inside the cancel flow. If your goal is to stop being charged for good, decline the pause offer and complete the cancellation until you receive the confirmation email.

How do I cancel ClassPass free trial?

Cancel the same way as a paid membership: Account → Cancel your membership (web) or Profile → Settings → Cancel my membership (app). Two catches: (1) trial cancellations are **immediate** — you lose all remaining credits and any scheduled classes the moment you cancel. Wait until the last day of the trial if you want to keep booking. (2) Submit at least 48 hours before the trial's end date so the request fully processes before the first charge.

Why was I charged after cancelling ClassPass?

Two common causes. First, the cancellation was submitted **less than 48 hours before renewal**, and ClassPass's system booked the next cycle before processing your request. Second, you completed the exit survey but didn't reach the final Confirm screen — if you didn't receive a confirmation email from the Customer Experience team, your request was never received. Reply via live chat with screenshots and cite the 5-day refund window if you're inside it.

Do ClassPass credits roll over after I cancel?

No. Per the Terms of Use, if your subscription is cancelled or terminated, unused credits expire **immediately** except where a rollover policy explicitly says otherwise, and there's no refund or payment for the unused amount. Even rollover credits accumulated from prior months are wiped at cancellation. Practical move: book out your remaining credits before you hit Cancel, or wait until the last day of your cycle.

Can I get a refund on ClassPass credits I didn't use?

No. ClassPass credits — including monthly allotments, rollover credits, top-up credits and add-on packs — have no cash value, cannot be exchanged for cash, and are explicitly non-refundable. This applies whether you finish the cycle, cancel mid-cycle, or simply run out of time. The only path to value from unused credits is booking classes or appointments before your cycle ends.

What if ClassPass ignores my cancellation or refund request?

Reopen live chat and quote the specific Terms of Use clause: the 5-day first-payment refund window or the 48-hour pre-renewal cancellation guidance. If chat stalls, escalate through the enquiry form referencing an existing ticket ID. If billed via Apple or Google Play, take it to them — ClassPass can't refund those. As a last resort in the US, file a BBB complaint (ClassPass actively responds) or dispute the charge with your card issuer.

How do I cancel ClassPass on the app?

Open the ClassPass app → tap **Profile** in the bottom-right → tap **Settings** → under Billing tap **Cancel my membership** → follow the prompts through the retention survey → confirm on the final screen. You'll receive a confirmation email from the ClassPass Customer Experience team. If you subscribed through the App Store or Google Play, you must cancel through Apple/Google's subscription settings instead — ClassPass cannot cancel or refund those directly.

REFUND GUIDE

How to Get a ClassPass Refund in the 5-Day Window.

Inside 5 days you have a statutory cancellation right in most jurisdictions (UK CCR, EU Directive 2011/83, US state auto-renewal laws). Outside it, you've still got tools — a clear email, a card-issuer chargeback, the lot. Here's the playbook for ClassPass.

Last verified yesterday against ClassPass’s own Terms · UK, US, and EU rights covered below

The short answer

ClassPass treats monthly fees and credits as non-refundable by default. The one clear exception is a 5-day window from your very first payment — cancel and request a refund inside that window and you're eligible. Relocation, disability, or death mid-cycle can also qualify with proof. Credits never convert to cash, and unused credits vanish at cancellation.

Or let yoink chase the refund.

30 seconds to set up. yoink emails ClassPass, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What ClassPass actually says

“Generally, our fees (including the monthly fee for your membership and any other fees) are nonrefundable unless we specifically communicate otherwise at the time of purchase. However, we will provide a refund to subscribers for their current prepaid subscription period only in the following circumstances: (i) if you are cancelling your subscription and request a refund within 5 days of the date of your first payment for your subscription or (ii) if your subscription is cancelled prior to the end of a period for which you have incurred a charge, due to your relocation, disability or death”
— verbatim from ClassPass’s terms

5-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

What you can claim, by region

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a ClassPass charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If ClassPass made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.
FTC enforcement actions
FTC has won refunds against subscription dark-patterns.
The FTC has secured $100M+ in refunds from companies running dark-pattern cancel flows (Amazon Prime, Vonage). Document ClassPass’s flow, file at reportfraud.ftc.gov.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with ClassPass for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any ClassPass subscription, you’re entitled to a full refund of any payment taken — no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail ClassPass can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If ClassPass is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described” — your bank initiates, ClassPass has ~45 days to defend. Works regardless of where ClassPass is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described” — applies to subscription services that didn’t deliver. Resolution typically within 20 days.

The 4-step refund email

Email the right address
Use info@classpass.com — the route yoink has verified actually gets read for ClassPass.
Use a clear subject line
Subject: Refund Request — [your account email]

Send this body

Hi ClassPass team,

I'm writing to request a refund for my recent ClassPass subscription charge.

Under applicable consumer-protection law (the UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or US state auto-renewal laws — whichever applies in my jurisdiction), I'm exercising my right to cancel and to recover the payment in full. Please confirm by reply that the cancellation has taken effect and that the refund will be processed to my original payment method.

If your policy allows a pro-rata refund for any unused service, I'd appreciate that being applied here.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below — Section 75 is the next stop.

Refund FAQ for ClassPass

No. ClassPass confirms in its Help Center that there is no fee to cancel a membership. However, the moment your account is cancelled you lose access to any unused credits, including rollover credits, top-up credits and add-on packs. There's no refund or payment for that unused balance, so time your cancellation for the end of your billing cycle if you want to burn through remaining credits first.