Is there a Charles & Keith cancellation fee?

No fee for cancelling inside the 1-hour self-cancellation window, the order is stopped and the authorisation released. The cost appears later: if you miss the window and have to return instead, a **one-time return fee** applies to US online returns and you pay the return shipping unless the item was wrong or defective. Debit card users often see two entries on their statement (an authorisation and a settlement); a cancelled order's authorisation drops off on your bank's own timetable rather than instantly.

Can I cancel a Charles & Keith order if it hasn't shipped yet?

Officially, no, the cut-off is time-based (1 hour from checkout), not dispatch-based, so an unshipped order that is 3 hours old is already "processed" in their system. In practice, emailing `customers@charleskeith.com` immediately with the subject "Cancel order #[number], not yet dispatched" is your best shot, and it creates a timestamped paper trail showing you rejected the goods before shipment. Keep it, because it strengthens a later refund or chargeback claim if the parcel ships anyway.

What if Charles & Keith ignores my cancellation or refund email?

It happens, reviewers describe repeated emails and WhatsApp messages returning the same template reply, escalation requests unanswered for a month, or the team going silent. Keep everything on **one email thread** (their own agents ask customers to reply on the existing thread), number each chase, and set a written 14-day deadline. If that lapses, go to your card issuer or PayPal for a chargeback citing non-delivery or goods not as described. The hotline won't help, the Contact Us page says it is currently unavailable.

Can I exchange instead of cancelling my Charles & Keith order?

Not in the United States, the Returns & Exchanges FAQ states exchanges for online orders are not currently available there, so you return the item and place a new order. That means two waits: the return refund (up to 31 working days) and the new order's delivery, with a return fee in the middle. If the item you received was incorrect or defective, submit the dedicated form (Store Type: Online Store, Category: Returns & Exchange) instead, that route is free of charge.

Can I cancel a Charles & Keith gift card order?

No. Every version of the self-cancellation FAQ carries the same footnote: gift cards are not applicable for cancellation. Because gift cards also sit outside the standard online product return route, treat them as final sale once purchased. If the card was bought in error, duplicated by a payment retry, or never delivered to the recipient's inbox, email `customers@charleskeith.com` with the order number and the recipient's email address and ask for a goodwill reversal in writing, and dispute the charge with your card issuer if the card was never delivered at all.

Does Charles & Keith have a subscription I need to cancel?

No. There is no paid membership or recurring charge. The **Privilege Membership** is a spend-based loyalty tier you qualify for with a minimum spend (US$250), and the newsletter is a free 10%-off opt-in, neither bills you. If you see recurring charges from something resembling "CHARLESKEITH.COM", check for duplicate order authorisations (debit cards generate both an authorisation and a settlement record) before assuming a subscription, then query it with `customers@charleskeith.com` and your bank.

Can I close my Charles & Keith account and delete my data?

Yes. The privacy policy states you may close your account if you object to policy changes, and the brand has appointed a Data Protection Officer. Email `dataprotection@charleskeith.com` requesting account closure and erasure of your personal data, quoting the email address on the account. Note that closing the account does not cancel any in-flight order or waive a pending refund, settle the order first, keep your invoice, and mention any open refund so records supporting it are retained until it is paid.

REFUND GUIDE

How to Get a CHARLES & KEITH Refund After 31 Days.

Q: How long does a Charles & Keith refund take?

Budget for up to **31 working days** after the warehouse receives your return: 7 to 10 working days for the quality check, then 14 to 21 working days for your bank to post it. You get an email notification once the refund is processed, and after that email the brand asks you to allow up to 7 more working days. Working days exclude US and Singapore public holidays, so peak season stretches it further. If nothing lands after that window, ask for the refund reference before your bank will trace it.

CHARLES & KEITH refunds are per-order, and their own policy gives you a 30-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified yesterday against CHARLES & KEITH’s own Terms · UK, US, and EU rights covered below

The short answer

This is a one-off retail purchase, not a subscription, so every rule below is per ORDER. Orders themselves can only be self-cancelled within 1 hour of checkout (gift cards excluded); after that the order ships and your only route is a return. Online product returns must be requested within 30 days of delivery through the returns portal, a one-time return fee applies, and return shipping is on you unless the item was wrong or defective. Refunds for returned goods go back to the original payment method and can take up to 31 working days after the warehouse receives your parcel (7 to 10 working days for the quality check, then 14 to 21 working days for the bank); once you receive the refund confirmation email, allow up to a further 7 working days for it to land.

Or let yoink chase the refund.

30 seconds to set up. yoink emails CHARLES & KEITH, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What CHARLES & KEITH actually says

“Our return policy applies only to item(s) purchased online and delivered within the USA. Returns must be made within 30 days of receiving your order. A one-time return fee applies.”
, verbatim from CHARLES & KEITH’s terms

30-day cancellation windowPro-rata refund: no

How long does a CHARLES & KEITH refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note CHARLES & KEITH’s own policy works on a 30-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a CHARLES & KEITH charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, CHARLES & KEITH has ~45 days to defend. Works regardless of where CHARLES & KEITH is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with CHARLES & KEITH for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any CHARLES & KEITH subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail CHARLES & KEITH can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If CHARLES & KEITH is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The CHARLES & KEITH refund email

Email the right address
Use customers@charleskeith.com, the route yoink has verified actually gets read for CHARLES & KEITH.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi CHARLES & KEITH team,

I'm requesting a refund for my CHARLES & KEITH order (reference [order number], placed on [date], for [amount]). I'm within the 30-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for CHARLES & KEITH

Yes, for online orders returned within **30 days of receiving your order**, in original condition with packaging and tags. A one-time return fee applies and return shipping is at your cost, free only if they sent the wrong item or it is defective. Earrings and foot care accessories are excluded for hygiene reasons unless faulty. Refunds go to the original payment method based on the merchandise value shown on your invoice. If a gift-with-purchase pushed your order over a threshold and the return drops it below, you must return the gift too.