Do you offer refunds?

Officially, no, not for returns. Bright's policy says free returns get you **store credit only**, issued as an e-gift card that never expires. A refund to your card or PayPal is only considered "in exceptional circumstances" at Bright's sole discretion. If it's approved, **20% is deducted** and you pay for tracked shipping back to their warehouse. The exception is unshipped orders: cancel by email before fulfilment and you get your money back. If you're in a region with statutory withdrawal rights for online purchases and the item is unworn with its seal intact, you can ask for a full refund on that basis.

What is your Return Policy?

Bright Swimwear gives free returns for **store credit only**, plus **one free exchange** per paid order. To qualify, you have to ask within **30 days of delivery**, the item can't be Final Sale, and it must be unworn and unwashed with all tags, hygiene stickers and packaging intact. Washing it, tearing it or removing a tag or hygiene sticker disqualifies it. To start, email hello@brightswimwear.com with your order number, the problem and the items you want to return or exchange. Once an exchange has been delivered, that order can't be exchanged again or refunded.

Can I get a refund instead of store credit from Bright Swimwear?

Only by pushing for it. Bright's default is store credit, and card refunds are discretionary, come with a **20% deduction**, and you pay return shipping. Several Trustpilot reviewers say they were refused cash refunds or offered partial (50%) credit. What helps: write to hello@brightswimwear.com within 30 days of delivery, confirm the item is unworn with its seal intact, and if local law gives you a withdrawal right, say you're using it and ask for a full refund to your original payment method. If they refuse, a card or PayPal dispute is the backstop.

What if I received defective or damaged items?

Email Bright as soon as possible with your order details and photos of the items, including the barcode on the packaging. Use **hello@brightswimwear.com**. Bright's own FAQ shows a misspelled address (hello@brightswimear.com) for faulty and wrong-item reports, so don't copy that one. Faulty goods aren't the same as change-of-mind returns: in most regions you're entitled to a repair, replacement or refund, not just store credit. If the parcel was lost, stolen or damaged in transit and you bought Bright Shipping Protection, you can claim a replacement or store credit through the same inbox.

Does EU law let me return swimwear bought online?

Often, yes. Bright's policy cites Article 16(e) of the EU Consumer Rights Directive to say the right of withdrawal doesn't apply to swimwear. That article only covers **sealed goods unsealed after delivery** for health or hygiene reasons. A Belgian Trustpilot reviewer made exactly this point: their hygiene protection was intact, so the exception shouldn't apply. If you're in the EU, haven't removed the hygiene liner or sticker, and you're within 14 days of delivery, you can withdraw and ask for a full refund instead of store credit or a 20%-reduced refund.

Who pays for customs duties and taxes?

You do. Bright says customs duties and taxes are the customer's responsibility. If you didn't pay them at checkout, the courier may collect them on delivery, and **Bright won't refund them**, even if you return the items later. US orders now ship tariff-free from Bright's US warehouse, while everything else ships from Sweden. Shipping fees, including the Shipping Protection add-on, are also non-refundable. Factor all of this in before ordering, because a return for store credit won't get any of these costs back.

What if I forgot to use my discount code?

Bright can't add a discount code to an order you've already placed. You can only use it on your next order. Only one code works per order, codes are case-sensitive, and they don't work on sale items or during sitewide sales. There's a refund catch too: an order bought with 30% off or more is automatically Final Sale, so it can't be returned or exchanged under Bright's policy. If you might need to return something, a smaller discount keeps that option open.

REFUND GUIDE

How to Get a Bright Swimwear Refund, Not Credit.

Bright Swimwear refunds are per-order, and their own policy gives you a 30-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified today against Bright Swimwear’s own Terms · UK, US, and EU rights covered below

The short answer

Swimwear and apparel orders: you can request a return or exchange by email within 30 days of delivery. Items must be unworn, with tags and hygiene stickers intact, and not marked Final Sale. Free returns give you store credit only. A refund to your card or PayPal is a rare, discretionary exception: they deduct 20% and you pay tracked return shipping. Unshipped orders are different: if you cancel by email before fulfilment, you get a full refund. Gift cards, shipping fees, Shipping Protection fees and customs duties are never refunded. Faulty or wrong items should be reported straight away with photos.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Bright Swimwear, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Bright Swimwear actually says

“We do not offer returns for refunds to the original modes of payment. Only in exceptional circumstances and at Bright Swimwear’s sole discretion may it be considered, and if approved, the following conditions will apply: A 20% fee will be deducted from the total refund amount.”
, verbatim from Bright Swimwear’s terms

30-day cancellation windowPro-rata refund: no

How long does a Bright Swimwear refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Bright Swimwear’s own policy works on a 30-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Bright Swimwear charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Bright Swimwear has ~45 days to defend. Works regardless of where Bright Swimwear is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Bright Swimwear subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Bright Swimwear can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Bright Swimwear is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Bright Swimwear refund email

Email the right address
Use hello@brightswimwear.com, the route yoink has verified actually gets read for Bright Swimwear.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Bright Swimwear team,

I'm requesting a refund for my Bright Swimwear order (reference [order number], placed on [date], for [amount]). I'm within the 30-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Bright Swimwear

Bright Swimwear has no online cancel button. Email **hello@brightswimwear.com** as soon as possible with your order number and a subject like *"Cancel order #12345, not yet fulfilled"*. If the order hasn't been fulfilled, Bright says it will cancel and refund it right away. Orders are usually processed within 1 to 2 business days, though, and once an order is fulfilled or shipped it can't be cancelled. Then your only option is a return after delivery, which gives store credit. The team works Monday to Friday and aims to reply within 24 business hours, so orders placed on a Friday evening are the riskiest.