I accidentally purchased something in BitLife, how do I get a refund?

Candywriter doesn't process payments directly, so refunds go through the store. On **iOS**, go to reportaproblem.apple.com, sign in, find the BitLife charge and request a refund. On **Android**, open Play Store > Order history (or the Google Play refund page), select the purchase and report a problem. Ask promptly and describe it as accidental, approval is at Apple/Google's discretion.

Does BitLife have a cancellation fee?

No. There's no cancellation fee, BitLife is a free app and upgrades are one-time or store-managed subscriptions. Cancelling through the App Store or Google Play costs nothing; you simply won't be billed again. Any money already charged is only recoverable via an Apple/Google refund request.

How do I cancel a BitLife free trial before it charges me?

If a promotion includes a free trial, cancel it in your store subscription settings **at least 24 hours before the trial ends**, or it auto-converts to a paid subscription. iOS: Settings > [name] > Subscriptions; Android: Play Store > Subscriptions. Cancelling a trial early usually keeps access until the trial period ends.

What if BitLife or Candywriter ignores my refund request?

That's expected, Candywriter routes refunds to Apple/Google and often replies with generic guidance. Escalate to the store: on iOS appeal a declined refund at reportaproblem.apple.com; on Android, if Play denies it, contact Google Play support. As a last resort, your card issuer or PayPal can pursue a chargeback for a purchase you didn't authorise or a feature that never worked.

Do I need to pay to play BitLife?

No. BitLife is free to download and play; paid upgrades like Bitizenship and God Mode only remove ads and add extra features. If you were charged and didn't mean to keep it, cancel any recurring upgrade in your store settings and request a refund from Apple or Google.

REFUND GUIDE

How to Get a BitLife - Life Simulator Refund.

Here's what BitLife - Life Simulator actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified yesterday against BitLife - Life Simulator’s own Terms · UK, US, and EU rights covered below

The short answer

Candywriter does not issue refunds itself, every BitLife purchase (Bitizenship, God Mode, Boss Mode, bundles) is billed by Apple or Google, so refunds run through them. On iOS use reportaproblem.apple.com; on Android use the Google Play refund flow. Apple/Google decide eligibility case by case, and accidental or unwanted purchases are most likely refunded when you ask quickly. Candywriter's support can help with lost purchases and account issues but cannot return your money.

Or let yoink chase the refund.

30 seconds to set up. yoink emails BitLife - Life Simulator, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What BitLife - Life Simulator actually says

“We use Apple and Google as our payment processors for iOS and Android respectively. As such, we do not process your purchases directly. Please contact Apple or Google directly to request a refund for your accidental purchase.”
, verbatim from BitLife - Life Simulator’s terms

Statutory cooling-off: 14 days in UK + EU on new subs

How long does a BitLife - Life Simulator refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a BitLife - Life Simulator charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If BitLife - Life Simulator made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, BitLife - Life Simulator has ~45 days to defend. Works regardless of where BitLife - Life Simulator is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any BitLife - Life Simulator subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail BitLife - Life Simulator can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If BitLife - Life Simulator is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@bitlifeapp.com, the route yoink has verified actually gets read for BitLife - Life Simulator.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi BitLife - Life Simulator team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

If a full refund isn't available under your policy, I'd accept a pro-rata refund for the unused portion.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for BitLife - Life Simulator

Yes. If your Bitizenship is billed as a recurring subscription, open your **App Store or Google Play subscription settings**, find the BitLife/Bitizenship entry and tap **Cancel Subscription**. Note that Bitizenship was historically sold as a one-time purchase, if you paid once with no renewal, there's nothing to cancel and nothing further will be charged.