Do I get a refund if my visa is rejected through Atlys?

Only where **AtlysProtect** covers your route. Atlys says AtlysProtect is bundled automatically at no extra cost on eligible destinations, no opt-in, and pays a 100% refund of the total fee (government fee plus Atlys service fee) when an application is rejected on an eligible route. On routes not covered, the Terms are blunt: Atlys won't refund visa fees or Atlys fees even if the embassy rejects you. Check whether AtlysProtect was shown at the time of application, that screen is your evidence.

How do I contact Atlys, is there a phone number?

For everyday cancellations and refunds, Atlys is effectively an **email and in-app** company. Consumer directories report there's no general customer-service phone line and that all inquiries go to email or the support form, with replies quoted at 2 to 3 working days; Atlys's own contact page promises a response within 48 hours. The published **+1 607-208-2132** line is the Emergency Visa Helpline and is explicitly *not* for status tracking, general questions or routine changes. Use `help@atlys.com` for support and `review-escalations@atlys.com` when a case stalls.

Atlys is a real, venture-backed visa-processing platform founded in 2020 with offices listed in New York, Dubai and New Delhi, and it publishes a stage-by-stage refunds policy plus a transparency report. Review sentiment splits hard: Trustpilot aggregates thousands of reviews with many positive, while the same summaries flag billing discrepancies, difficulty with refunds and slow support, and complaint sites carry much lower ratings citing delays and denied refunds. Treat it as legitimate but document everything, keep receipts, screenshots of the fee shown at checkout, and every email.

How long does an Atlys refund take?

Atlys states that for certain cancellation requests the system auto-refunds and the money reflects **within 72 hours**, and its transparency changelog claims internal review times were halved so eligible refunds remit in **36 hours** instead of 72. Refund progress now appears in your app timeline, and Atlys says you can track it from the dashboard under 'My Refunds', with email and push updates at each stage. Bank posting can add a few days on top. If nothing has moved after a week, reply on the same thread and copy `review-escalations@atlys.com`.

What if Atlys ignores my cancellation or refund request?

Reviewers report being ghosted, passed between teams, and told a senior manager wasn't available. Build a paper trail: cancel in-app, then email `help@atlys.com` and `support@atlys.com` with your application ID and the exact clause you're relying on. If there's no written decision, escalate to `review-escalations@atlys.com`, the address Atlys itself posts in its public app-store replies, and to its Grievance Redressal Officer. Beyond that, a card chargeback for services not rendered is the standard lever, and public review posts have visibly unstuck stalled cases.

Does Atlys charge a cancellation fee?

No separate cancellation fee is published. The cost of cancelling is simply what you **lose**, and that's stage-driven: nothing if you cancel before the application is filed to the government, a partial deduction reflecting work done in some mid-stage cases, and effectively everything once the government fee has been paid to the embassy. There's also a silent trap, leave requested documents outstanding for 90 continuous days and the Terms auto-cancel the application with no refund of either the Atlys fee or the visa fee.

Does Atlys have a subscription or free trial I need to cancel?

No. Atlys charges per visa application, an Atlys service fee plus the government fee, and there's no recurring membership, no free trial and no auto-renewal in its Terms or app listings. If you're seeing a repeated or unexpected charge, that's a billing issue, not a renewal: reviewers have reported charges landing months after an abandoned application. Treat it as an unauthorised or duplicate charge, email `help@atlys.com` with the transaction date and amount, and raise it with your card issuer in parallel.

Can I cancel an Atlys application after the embassy appointment is booked?

You can withdraw at any point, but recovery of money drops sharply once anything has gone to the government side. Atlys's stage-based policy draws the line at **submission to the embassy**, before it, a full refund; after it, the government fee is spent and Atlys won't refund it. Appointment slots themselves are outside Atlys's control; the Terms say the ETA and appointment slot shown are indicative, best-effort and not binding. Cancel the moment you know, in writing, and quote the stage your dashboard was showing.

Can I pause my Atlys application instead of cancelling it?

There's no formal pause. The closest thing is holding off on submitting documents, but that backfires: the Terms give Atlys the right to cancel your application if you don't respond to its communications within **24 hours**, and any application with documents outstanding for 90 continuous days is auto-cancelled with **no refund**. If your travel dates have moved, ask support in writing to amend the travel dates on the existing application rather than letting it drift, and get the change confirmed before your original ETA passes.

Can I dispute an Atlys charge with my bank?

Yes, and it's the standard fallback when Atlys goes quiet, consumer coverage of Atlys refund complaints lists a card chargeback as one of the main routes travellers pursue. Chargebacks work best when you can show the service wasn't delivered as described: the fee screen, the committed delivery date, the cancellation timestamp and your unanswered emails. UK card purchases over £100 may also give you a claim against your card issuer alongside Atlys. Always send one final written demand before filing, issuers expect to see the merchant was given a chance.

REFUND GUIDE

How to Get an Atlys Refund, Not Atlys Credits.

Atlys refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified 18 days ago against Atlys’s own Terms · UK, US, and EU rights covered below

The short answer

Atlys sells one-off visa applications, not a subscription, so there is nothing recurring to cancel, only an in-flight application to withdraw. Refund eligibility is stage-based: if you cancel while the application is still with Atlys and has not been filed to the government, the published policy is a 100% refund (Atlys states this can be issued as Atlys credits), while partial refunds may apply once work has started but before embassy submission. Once the application is submitted to the embassy, the government fee is gone and the Atlys terms say fees are non-refundable for any reason except where AtlysProtect applies, AtlysProtect refunds 100% on an eligible-route rejection and waives the Atlys service fee on late delivery. Separately, if you leave requested documents outstanding for 90 continuous days the application is auto-cancelled with no refund of either fee.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Atlys, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Atlys actually says

“Atlys will not refund the Visa fees or the Atlys fees for any reason whatsoever, except in cases which are covered under Atlys Protect as displayed at the time of application.”
, verbatim from Atlys’s terms

Pro-rata refund: yes

How long does a Atlys refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Atlys charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Atlys has ~45 days to defend. Works regardless of where Atlys is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Atlys for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Atlys subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Atlys can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Atlys is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Atlys refund email

Email the right address
Use help@atlys.com, the route yoink has verified actually gets read for Atlys.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Atlys team,

I'm requesting a refund for my Atlys order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Atlys

It depends entirely on the **stage** of your application. Atlys's published refunds policy says that if the application is still with Atlys and has **not been submitted to the government**, documents pending, or under internal review, you're eligible for a 100% refund (Atlys notes this may be issued as Atlys credits). Partial refunds can apply once work has begun but before embassy submission. After submission, cancellation doesn't qualify, because the government fee has already been paid out. Cancel in the app, then email `help@atlys.com` with your application ID so the timestamp is on record.