What is Astrid & Miyu's return policy?

Eligible items can be returned within **28 days** of purchase for a refund, exchange or gift-card refund. Items must be unworn, undamaged and in original packaging. You start the process in the online Returns Portal (separate UK, EU and US portals). Refunds are processed within **7 to 14 business days** of the warehouse receiving the item and always go back to the original payment method. Piercing-service jewellery and gift cards are non-refundable.

How long does an Astrid & Miyu refund take?

Per A&M's own policy: *'Once we've received your return, we'll process your refund, gift card refund or exchange within 7-14 business days.'* In practice, multiple Trustpilot reviewers report waits of 3+ weeks during busy periods and have had to chase via email. If your refund hasn't landed 14 business days after the warehouse confirmed delivery, email customerconnection@astridandmiyu.com with your tracking number and order ID.

Can I return Astrid & Miyu earrings?

Yes, **unworn, unopened earrings** are returnable within 28 days, which is unusual for jewellery brands. They must be untried, undamaged, in their original sealed packaging, and submitted through the Returns Portal. Once received at the warehouse each piece is inspected and sterilised before the refund is approved. Earrings used in an in-store piercing service are explicitly **non-returnable** for hygiene reasons.

My Astrid & Miyu item is faulty, how do I get a refund?

Submit a Return Request through the online Returns Portal under the **one-year warranty** for manufacturing defects (welded jewellery: 1 year; first month covers loss on bracelets/anklets only). Include a clear photo and brief description. The Customer Connection Team assesses within 24 to 48 hours. The faulty item must be returned to the warehouse before a refund, exchange or gift-card refund is issued. Using a third-party jeweller to repair the piece voids the warranty.

Can I cancel an Astrid & Miyu piercing appointment?

Piercing appointments are booked per-store. Cancel via the booking confirmation email or by contacting the specific store directly through the store locator. Note that the jewellery used in a piercing service is **non-refundable** once fitted, even if you later regret the placement, so cancel before the appointment if you have doubts. Customer Connection (customerconnection@astridandmiyu.com) can route urgent appointment queries to the correct store.

Will I get my Loyalty Points back if I return my order?

Only if you return the **whole** order. A&M will credit Loyalty Points or Vouchers used on the order back to your loyalty account (e.g. a £10 voucher converts back to 1,000 points). **Partial returns forfeit the discount**, you will not get a partial Loyalty Point refund. If you used a voucher on a £100 order and only return £50 worth, the voucher value is lost. Plan returns accordingly.

Can I return a gift to Astrid & Miyu?

Yes, gifts can be returned through the standard Returns Portal. At the 'confirm your details' step you can opt to keep the return **discreet** so the original buyer isn't notified. Refunds normally go to the original payment method, so for a true gift return, choose a **gift-card refund** in the portal so the value stays with you rather than going back to the gift-giver's card.

What if Astrid & Miyu ignore my refund request?

Multiple Trustpilot reviewers report having to chase refunds for 3+ weeks after the warehouse confirmed delivery. First step: email `customerconnection@astridandmiyu.com` quoting your order number, return tracking, and warehouse delivery date. If still ignored after 7 days, raise a **Section 75** claim (UK credit card, orders £100, £30,000), a **chargeback** (debit card / Klarna), or an FOS complaint via your card issuer. EU shoppers can file via the ODR platform.

Does Astrid & Miyu accept returns on sale items?

Yes, A&M's published policy does not exclude sale items from the 28-day return window, unlike many jewellery competitors. Items must still be unworn, undamaged and in original packaging, and the refund is to the original payment method. Note: the published 'no third-party returns' rule still applies, so a sale piece bought via Selfridges, Harrods or Fenwick must go back to that retailer, not A&M directly.

Can I exchange instead of refund?

Yes, A&M offers **instant exchanges** through the Returns Portal: you don't wait for the original item to be received before the replacement ships. You pre-authorise the new item on your card; the hold is released once the original is returned and inspected. Useful if you need a different size or chain length quickly. If the replacement style costs more than the original, you'll be asked to pay the difference, confirmed by A&M's published response to Trustpilot warranty disputes.

REFUND GUIDE

How to Get an Astrid & Miyu Refund in 14 Days.

Astrid & Miyu refunds are per-order, and their own policy gives you a 28-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified 27 Jun 2026 against Astrid & Miyu’s own Terms · UK, US, and EU rights covered below

The short answer

Astrid & Miyu accepts returns of unworn, undamaged jewellery (including unopened earrings) within 28 days of purchase via its online Returns Portal or any standalone boutique. Refunds go back to the original payment method within 7 to 14 business days of the warehouse receiving and inspecting the item. Piercing-service jewellery is non-returnable, and items bought from concessions (Selfridges, Harrods, Fenwick) or third-party retailers must be returned to that retailer.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Astrid & Miyu, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Astrid & Miyu actually says

“Once we've received your return, we'll process your refund, gift card refund or exchange within 7-14 business days (It may take a little longer during busier periods - we appreciate your patience!) Refunds will always be sent back to the original payment method and cannot be issued to alternative details.”
, verbatim from Astrid & Miyu’s terms

28-day cancellation windowPro-rata refund: no

How long does a Astrid & Miyu refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Astrid & Miyu’s own policy works on a 28-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Astrid & Miyu for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Astrid & Miyu subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Astrid & Miyu can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Astrid & Miyu has ~45 days to defend. Works regardless of where Astrid & Miyu is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Astrid & Miyu charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Astrid & Miyu is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Astrid & Miyu refund email

Email the right address
Use customercare@astridandmiyu.com, the route yoink has verified actually gets read for Astrid & Miyu.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Astrid & Miyu team,

I'm requesting a refund for my Astrid & Miyu order (reference [order number], placed on [date], for [amount]). I'm within the 28-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Astrid & Miyu

Astrid & Miyu doesn't have a self-serve order-cancellation button. To cancel **before dispatch**, email `customerconnection@astridandmiyu.com` immediately with your order number and the subject line *'Cancel order [#####], pre-dispatch'*. A&M aims to dispatch within 48 business hours, so speed matters. If the order has already shipped, accept the parcel and start a return through the online Returns Portal within 28 days for a refund to your original payment method.

Cancelling rather than claiming money back? See the Astrid & Miyu cancellation guide. For every other support channel, the Astrid & Miyu contact guide.