What is Astrid & Miyu's return policy?

Eligible items can be returned within **28 days** of purchase for a refund, exchange or gift-card refund. Items must be unworn, undamaged and in original packaging. You start the process in the online Returns Portal (separate UK, EU and US portals). Refunds are processed within **7–14 business days** of the warehouse receiving the item and always go back to the original payment method. Piercing-service jewellery and gift cards are non-refundable.

How long does an Astrid & Miyu refund take?

Per A&M's own policy: *'Once we've received your return, we'll process your refund, gift card refund or exchange within 7-14 business days.'* In practice, multiple Trustpilot reviewers report waits of 3+ weeks during busy periods and have had to chase via email. If your refund hasn't landed 14 business days after the warehouse confirmed delivery, email customerconnection@astridandmiyu.com with your tracking number and order ID.

Can I return Astrid & Miyu earrings?

Yes — **unworn, unopened earrings** are returnable within 28 days, which is unusual for jewellery brands. They must be untried, undamaged, in their original sealed packaging, and submitted through the Returns Portal. Once received at the warehouse each piece is inspected and sterilised before the refund is approved. Earrings used in an in-store piercing service are explicitly **non-returnable** for hygiene reasons.

My Astrid & Miyu item is faulty — how do I get a refund?

Submit a Return Request through the online Returns Portal under the **one-year warranty** for manufacturing defects (welded jewellery: 1 year; first month covers loss on bracelets/anklets only). Include a clear photo and brief description. The Customer Connection Team assesses within 24–48 hours. The faulty item must be returned to the warehouse before a refund, exchange or gift-card refund is issued. Using a third-party jeweller to repair the piece voids the warranty.

Can I cancel an Astrid & Miyu piercing appointment?

Piercing appointments are booked per-store. Cancel via the booking confirmation email or by contacting the specific store directly through the store locator. Note that the jewellery used in a piercing service is **non-refundable** once fitted — even if you later regret the placement — so cancel before the appointment if you have doubts. Customer Connection (customerconnection@astridandmiyu.com) can route urgent appointment queries to the correct store.

Will I get my Loyalty Points back if I return my order?

Only if you return the **whole** order. A&M will credit Loyalty Points or Vouchers used on the order back to your loyalty account (e.g. a £10 voucher converts back to 1,000 points). **Partial returns forfeit the discount** — you will not get a partial Loyalty Point refund. If you used a voucher on a £100 order and only return £50 worth, the voucher value is lost. Plan returns accordingly.

Can I return a gift to Astrid & Miyu?

Yes — gifts can be returned through the standard Returns Portal. At the 'confirm your details' step you can opt to keep the return **discreet** so the original buyer isn't notified. Refunds normally go to the original payment method, so for a true gift return, choose a **gift-card refund** in the portal so the value stays with you rather than going back to the gift-giver's card.

What if Astrid & Miyu ignore my refund request?

Multiple Trustpilot reviewers report having to chase refunds for 3+ weeks after the warehouse confirmed delivery. First step: email `customerconnection@astridandmiyu.com` quoting your order number, return tracking, and warehouse delivery date. If still ignored after 7 days, raise a **Section 75** claim (UK credit card, orders £100–£30,000), a **chargeback** (debit card / Klarna), or an FOS complaint via your card issuer. EU shoppers can file via the ODR platform.

Does Astrid & Miyu accept returns on sale items?

Yes — A&M's published policy does not exclude sale items from the 28-day return window, unlike many jewellery competitors. Items must still be unworn, undamaged and in original packaging, and the refund is to the original payment method. Note: the published 'no third-party returns' rule still applies, so a sale piece bought via Selfridges, Harrods or Fenwick must go back to that retailer, not A&M directly.

Can I exchange instead of refund?

Yes — A&M offers **instant exchanges** through the Returns Portal: you don't wait for the original item to be received before the replacement ships. You pre-authorise the new item on your card; the hold is released once the original is returned and inspected. Useful if you need a different size or chain length quickly. If the replacement style costs more than the original, you'll be asked to pay the difference — confirmed by A&M's published response to Trustpilot warranty disputes.

REFUND GUIDE

How to Get an Astrid & Miyu Refund in 14 Days.

Inside 28 days you have a statutory cancellation right in most jurisdictions (UK CCR, EU Directive 2011/83, US state auto-renewal laws). Outside it, you've still got tools — a clear email, a card-issuer chargeback, the lot. Here's the playbook for Astrid & Miyu.

Last verified today against Astrid & Miyu’s own Terms · UK, US, and EU rights covered below

The short answer

Astrid & Miyu accepts returns of unworn, undamaged jewellery (including unopened earrings) within 28 days of purchase via its online Returns Portal or any standalone boutique. Refunds go back to the original payment method within 7–14 business days of the warehouse receiving and inspecting the item. Piercing-service jewellery is non-returnable, and items bought from concessions (Selfridges, Harrods, Fenwick) or third-party retailers must be returned to that retailer.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Astrid & Miyu, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Astrid & Miyu actually says

“Once we've received your return, we'll process your refund, gift card refund or exchange within 7-14 business days (It may take a little longer during busier periods - we appreciate your patience!) Refunds will always be sent back to the original payment method and cannot be issued to alternative details.”
— verbatim from Astrid & Miyu’s terms

28-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

What you can claim, by region

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Astrid & Miyu charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Astrid & Miyu made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.
FTC enforcement actions
FTC has won refunds against subscription dark-patterns.
The FTC has secured $100M+ in refunds from companies running dark-pattern cancel flows (Amazon Prime, Vonage). Document Astrid & Miyu’s flow, file at reportfraud.ftc.gov.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Astrid & Miyu for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Astrid & Miyu subscription, you’re entitled to a full refund of any payment taken — no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Astrid & Miyu can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Astrid & Miyu is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described” — your bank initiates, Astrid & Miyu has ~45 days to defend. Works regardless of where Astrid & Miyu is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described” — applies to subscription services that didn’t deliver. Resolution typically within 20 days.

The 4-step refund email

Email the right address
Use customerconnection@astridandmiyu.com — the route yoink has verified actually gets read for Astrid & Miyu.
Use a clear subject line
Subject: Refund Request — [your account email]

Send this body

Hi Astrid & Miyu team,

I'm writing to request a refund for my recent Astrid & Miyu subscription charge.

Under applicable consumer-protection law (the UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or US state auto-renewal laws — whichever applies in my jurisdiction), I'm exercising my right to cancel and to recover the payment in full. Please confirm by reply that the cancellation has taken effect and that the refund will be processed to my original payment method.

If your policy allows a pro-rata refund for any unused service, I'd appreciate that being applied here.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below — Section 75 is the next stop.

Refund FAQ for Astrid & Miyu

Astrid & Miyu doesn't have a self-serve order-cancellation button. To cancel **before dispatch**, email `customerconnection@astridandmiyu.com` immediately with your order number and the subject line *'Cancel order [#####] — pre-dispatch'*. A&M aims to dispatch within 48 business hours, so speed matters. If the order has already shipped, accept the parcel and start a return through the online Returns Portal within 28 days for a refund to your original payment method.