Can I Cancel apify at Any Time?

Yes, for standard month-to-month or Console-purchased plans. The General Terms let you downgrade or terminate 'for any reason at any time', either through the platform or by written notice to Apify. The exception is a separately signed **long-term Order** (common on Enterprise deals). That runs for the agreed term, and you have to send written notice before it expires to stop it auto-renewing. Either way, outstanding fees, including overages, become due immediately when you terminate.

Is there any way to cancel and get a refund?

Officially, Apify's terms say fees are **non-cancellable and non-refundable**, and it won't refund on downgrade or termination. The only exception is a pro-rata refund of unused prepaid fees under Section 15.5.2. In practice, support can 'compensate' problem charges with platform credit through a gift invoice. Its own guidance gives the example of a user who missed a rental cancellation date by a day. If you want cash rather than credit, email support@apify.com with your invoice ID, the amount and the reason, and ask explicitly for it to be escalated as an exception. Card chargebacks and local consumer law are the fallback.

Can you refund me to my Apify account?

That's the most common outcome. When a Store Actor charges you for failed or unwanted runs, the usual route is to open an issue on that Actor's **Issues** tab. The developer can then ask Apify support for 'user credit compensation', and the Console issues a gift invoice and notifies you. That credit goes back into your Apify account, not your card, and you lose it when your agreement ends. If you're closing your account, ask Apify support directly for a refund to your payment method instead.

Will I still be charged after cancelling Apify?

Possibly. Cancelling stops the **plan fee** from renewing, but Apify bills overage (usage beyond your prepaid credit) on the next invoice, and its pricing FAQ warns you may still be charged for excess usage after cancelling. Scheduled Actors, integrations and API calls keep using compute until your cycle ends. To avoid a surprise final bill, set a low monthly usage hard limit on the Billing Limits page, delete or disable schedules and webhooks, and revoke API tokens that external tools use.

Do unused Apify credits roll over or get refunded?

No. Apify's pricing page says unused prepaid usage **isn't rolled over** to the next billing cycle and expires at the end of the cycle. The one exception is downgrading, where unused platform usage carries over to the new plan. Any separately awarded credits are non-refundable, can only be used against future fees, and are forfeited when the agreement terminates. So if you're on Scale or Business and planning to leave, use up your credit before the renewal date rather than expecting a payout.

Does Apify have a free trial?

Apify doesn't run a time-limited trial of its paid plans. Instead it offers a permanent **Free plan** with no card required and $5 of platform usage a month. When that runs out, access is paused rather than billed. Paid plans (Starter $19, Scale $199, Business $999 a month) charge your card straight away. Some Store Actors used to offer free trials that rolled into monthly rental fees. Apify has been phasing out the rental model through 2026, so check your Billing > Actors breakdown for any leftover rental charges.

Can I pause my Apify subscription instead of cancelling?

No pause or freeze is documented. Apify's billing options cover upgrade, downgrade and cancel only. The nearest thing to a pause is downgrading to the **Free plan**: you keep your account, Actors and recent runs, but limits drop and the paid fee stops at your next renewal. You can upgrade again later, and upgrades are prorated. The exception is the Creator plan: if you cancel it, including through a failed payment, you can't resubscribe.

I forgot to cancel the trial for this actor and accidentally rented it. Is there any way to cancel and get a refund?

First, cancel the rental on the Actor's page in Apify Console so it doesn't renew again. Then open an issue on that Actor's **Issues** tab explaining that you rented it by accident and didn't use it. Apify's guidance says support may compensate rental users even without the developer's approval when it's justified, for example if you missed the cancellation date by a day. Expect platform credit rather than cash. If you want money back, email support@apify.com and ask for an exception.

REFUND GUIDE

How to Get a Apify Billing Refund.

Here's what Apify Billing actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified 8 days ago against Apify Billing’s own Terms · UK, US, and EU rights covered below

The short answer

Subscription plan fees (Starter, Scale, Business, Creator) are non-refundable. Cancelling just stops the next renewal, and downgrading mid-cycle isn't prorated. The only pro-rata refund in the terms is for unused prepaid fees when you terminate under Section 15.5.2. Overage (pay-as-you-go platform usage beyond your prepaid credit) is added to your next invoice and can still be charged after you cancel. Unused prepaid credit expires at the end of each cycle and is never paid out. For Apify Store Actor charges (pay-per-event or pay-per-result runs, or legacy rental fees), you raise a dispute on that Actor's Issues tab. Apify's own guidance says it usually 'compensates' in platform credit through a gift invoice rather than returning money, but support can review requests for exceptions.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Apify Billing, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Apify Billing actually says

“Fees are non-cancellable, non-refundable, and shall not be subject to any set-off unless stated otherwise.”
, verbatim from Apify Billing’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Apify Billing refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Apify Billing charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Apify Billing made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Apify Billing has ~45 days to defend. Works regardless of where Apify Billing is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Apify Billing for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Apify Billing subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Apify Billing can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Apify Billing is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@apify.com, the route yoink has verified actually gets read for Apify Billing.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Apify Billing team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Apify Billing

Log in to **Apify Console**, open **Billing** (console.apify.com/billing), go to the **Subscription** tab and choose to cancel or downgrade to Free. Your paid plan stays active until the end of the current billing cycle and then won't renew. Before you cancel, set a monthly usage hard limit on the Limits page and stop any scheduled Actor runs. Apify warns that you can still be charged for excess platform usage after cancelling. Then save the confirmation email. If the Console route fails, send written notice to support@apify.com, which Section 15.3 of the General Terms recognises.

Cancelling rather than claiming money back? See the Apify Billing cancellation guide. For every other support channel, the Apify Billing contact guide.