Is Andon for Xcode Cloud a subscription?

No. The developer describes Andon as a **one-time purchase with no subscription and no tiers**, and the FAQ confirms there are no in-app purchases in v1. You pay once through the App Store and keep the app. Nothing auto-renews, so you won't find Andon in **Settings → Apple ID → Subscriptions**. Any recurring Xcode Cloud compute charge comes from Apple's own Xcode Cloud plans, not from Andon.

How do I get a refund for Andon for Xcode Cloud?

Andon's terms say refunds are **handled exclusively by Apple**, and the developer can't see or refund payments. To request one: 1. Go to **reportaproblem.apple.com** and sign in with the Apple ID you bought it with. 2. Choose **Request a refund** and give a reason. 3. Select the Andon purchase and submit. Apple decides and usually replies by email. Ask soon after buying. Buyers in some regions, such as the EU and UK, have a statutory withdrawal period on digital purchases.

Can the Andon developer refund me directly?

No. The terms say Apple handles payment, refunds and billing under its Media Services terms, and the developer has **no access to your payment information**. You can still email **support@andon-ci.app** about bugs or missing features, but any money back has to come from Apple through reportaproblem.apple.com.

Is there a free trial of Andon for Xcode Cloud?

None of the sources mention a free trial. Andon is sold as a paid app with a single upfront price, so there's no trial that turns into a paid plan and no renewal date to watch. If you bought it and it doesn't fit how you work, request a refund from Apple at reportaproblem.apple.com.

Why can't I cancel a running build in Andon?

Apple's App Store Connect API has **no endpoint to cancel a build**, so neither Andon nor any other third-party app can do it. You can still cancel builds in Xcode or on the App Store Connect website. If you bought Andon expecting this feature, mention it when you ask Apple for a refund at reportaproblem.apple.com.

Does Andon send push notifications?

Not yet. The developer says reliable build notifications need a push relay server, and Andon doesn't run one. Push notifications are on the roadmap as an opt-in service. Until then, the app, widgets and Shortcuts show the latest state whenever you look. If notifications were the reason you bought it, that's a fair reason to give when asking Apple for a refund.

How do I contact Andon support?

Email **support@andon-ci.app**, the address on the support page. The contact page also lists the developer, Adrien Humilière, at **adrien@andon-ci.app**. Andon is made by one independent developer in France. It isn't an Apple product. No phone line is published. For refunds, go to Apple instead, because the developer can't process payments.

REFUND GUIDE

How to Get a Andon for Xcode Cloud Refund.

Andon for Xcode Cloud refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified yesterday against Andon for Xcode Cloud’s own Terms · UK, US, and EU rights covered below

The short answer

Andon sells one thing: a single App Store purchase of the app. There are no subscriptions or in-app purchases. Every refund for that purchase is decided by Apple, never by the developer, so you request it through Apple's Report a Problem page. Andon's terms don't set their own refund window. Apple's rules for your country apply, and the terms say your statutory consumer rights are not affected.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Andon for Xcode Cloud, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Andon for Xcode Cloud actually says

“Andon is a paid app sold through the App Store as a one-time purchase. Payment, refunds, and billing are handled exclusively by Apple under Apple’s Media Services terms; we have no access to your payment information.”
, verbatim from Andon for Xcode Cloud’s terms

Pro-rata refund: no

How long does a Andon for Xcode Cloud refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Andon for Xcode Cloud charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Andon for Xcode Cloud has ~45 days to defend. Works regardless of where Andon for Xcode Cloud is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Andon for Xcode Cloud subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Andon for Xcode Cloud can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Andon for Xcode Cloud is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Andon for Xcode Cloud refund email

Email the right address
Use support@andon-ci.app, the route yoink has verified actually gets read for Andon for Xcode Cloud.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Andon for Xcode Cloud team,

I'm requesting a refund for my Andon for Xcode Cloud order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Andon for Xcode Cloud

There's **no subscription to cancel**. Andon is a one-time App Store purchase with no tiers and, in version 1, no in-app purchases, so you'll never be charged again. To stop using it: 1. Delete the app from your iPhone or iPad. 2. In App Store Connect, go to **Users and Access → Integrations** and **revoke the API key** you made for Andon. If you want your money back, ask Apple (see the refund question below).