yoinkget the app
REFUND GUIDE

How to Get a TSA Refund for a Duplicate $45 Charge.

Here's what TSA actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified 8 days ago against TSA’s own Terms · UK, US, and EU rights covered below

The short answer

TSA PreCheck application and renewal fees are taken by the enrollment provider (IDEMIA, Telos or CLEAR) at the end of your in-person visit. After that they can't be refunded, even if your application is denied. If you haven't finished the in-person step yet, you haven't been charged and can just walk away. The $45 TSA ConfirmID fee is also non-refundable, and TSA has refused refunds even for duplicate charges, telling travelers to contact their bank. That makes a card chargeback the realistic route for billing errors. Lost or damaged property is handled separately: you file a written claim (SF-95) with TSA's Claims office within 2 years of the incident. Fees charged by look-alike 'TSA application' websites such as GovPlus aren't TSA's to refund, so you have to ask that company or dispute the charge.

Or let yoink chase the refund.

30 seconds to set up. yoink emails TSA, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What TSA actually says

“However, once the in-person process is complete for both new applications and renewals and payment is taken, there are no refunds.”

, verbatim from TSA’s terms
Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a TSA refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

  • Fair Credit Billing Act (FCBA)
    Dispute any credit-card charge in writing within 60 days.

    For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a TSA charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

  • Card-issuer chargeback
    Visa/Mastercard chargeback works everywhere they do.

    Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, TSA has ~45 days to defend. Works regardless of where TSA is headquartered.

  • PayPal Buyer Protection
    If you paid via PayPal, open a dispute.

    PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

  • Citizens Advice + Trading Standards
    For repeated bad-faith refusals.

    Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail TSA can’t ignore.

European Union

  • ECC-Net cross-border escalation
    EU Consumer Centre network mediates against EU sellers.

    If TSA is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

  1. Email the right address

    Use TSAClaimsOffice@tsa.dhs.gov, the route yoink has verified actually gets read for TSA.

  2. Use a clear subject line

    Subject: Refund Request, [your account email]

  3. Send this body

    Hi TSA team,
    
    I'm requesting a refund of the recent charge on my subscription, account [your account email].
    
    Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.
    
    Best,
    [your name]
  4. Wait 7-14 days, then escalate

    If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for TSA

There's usually nothing to cancel. TSA PreCheck is a **one-time fee for 5 years**, not a subscription, and it **doesn't auto-renew**. If you don't want it anymore, let it expire. If your application is still pending and you haven't done the in-person appointment, you haven't been charged. Skip or cancel the appointment with your provider: IDEMIA (+1 855-347-8371), Telos (+1 833-777-1811) or CLEAR (+1 888-831-9070). If you have already been fingerprinted, you can ask the provider to withdraw the application, but the fee won't be refunded.

Cancelling rather than claiming money back? See the TSA cancellation guide. For every other support channel, the TSA contact guide.

Other refund guides.

Tired of asking nicely?

yoink emails TSA, escalates if ignored, and chases until the refund lands. You approve once. We do the rest.

Get yoink for free →