How do I know if my order is eligible for refunds?

Event Organisers determine refund guidelines. If the organiser changes an event's status (cancellation or date change), Ticketmaster emails you your options and lists it on the Event Status Updates page. **Resale or transferred tickets aren't refundable.** VIP tickets, deposit/instalment plans and timed-slot events are excluded from the Fan Guarantee. Log into your account, find the order under My Tickets, and any available refund option will appear there.

How do I get a refund if I don't have the same credit or debit card?

Refunds are always issued to the **original method of payment**, Ticketmaster can't send it to a different account. The one exception: if your card expired and was reissued but stays linked to the same bank account, the refund still reaches you. If the account is closed entirely, contact your bank; they can usually route a refund from a closed card to your current account.

Does Ticketmaster refund booking fees?

For a **cancelled event**, yes, Ticketmaster's own policy is to refund the ticket price and all service fees, and the CMA's position is that the full purchase price including fees is due when an event doesn't happen. Delivery/postage charges are often excluded in the fine print, but users have recovered postage too after escalating. If you're only offered a partial refund, challenge it in writing and cite the CMA.

Can I get a refund if I change my mind?

Only within the **24-hour Fan Guarantee** cooling-off period right after booking. After that, change-of-mind refunds are generally refused. Your practical route is to list the ticket on **Fan-to-Fan resale** at no more than the price you paid, though not all events are eligible for resale. Exclusions to the guarantee include VIP tickets, instalment/deposit plans, timed-slot events, partner sites and Ticketmaster Theatre/West End shows.

What happens if my event is cancelled?

**No action is required.** The refund is processed automatically to the original payment method as soon as Ticketmaster receives funds from the Event Organiser, typically within 14 to 30 days of the cancellation announcement. Different rules apply to transferred and resold tickets, so check your email notification (including spam/junk) for your specific options.

Can I get a refund if my event is postponed or rescheduled?

Your ticket stays **valid for the new date** automatically. If you can't make it, refunds are offered during a limited window that varies by event and is at the organiser's discretion, watch your notification email and act fast. Under UK STAR rules, if you can't attend a rescheduled event you're entitled to at least the face value back. Don't assume the window stays open indefinitely.

What if Ticketmaster ignores my refund request?

Keep every email as evidence and be persistent. Escalate in this order: (1) Ticketmaster's complaints/executive customer relations team; (2) **STAR** (Society of Ticket Agents and Retailers), of which Ticketmaster is a member, has a dispute procedure; (3) your **bank chargeback** within 120 days of the event date; (4) **Section 75** for credit-card purchases over £100. Escalating publicly via @TicketmasterUK on X also tends to get a response.

Can I cancel Ticketmaster tickets via the app or website?

There's no self-serve 'cancel' button for a standard order. The Fan Guarantee cancel/refund and any exchange are handled through **My Account** on the website or app within 24 hours of purchase. For cancelled events the refund is automatic, nothing to do. Ticketmaster does **not** offer email cancellation as a channel; general support email is only useful for chasing refunds and building a paper trail.

Is there a cancellation fee?

There's no explicit 'cancellation fee', but the real cost is the **non-refundable booking and delivery/postage fees** on ordinary orders, for a change-of-mind you typically lose the whole ticket cost since there's no refund at all after 24 hours. Only a fully cancelled event triggers a fee-inclusive refund (delivery charges may still be withheld unless you challenge it).

REFUND GUIDE

How to Get a Ticketmaster Refund With Your Fees Back.

Ticketmaster refunds are per-order, and their own policy gives you a 1-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified today against Ticketmaster’s own Terms · UK, US, and EU rights covered below

The short answer

Ticketmaster is not a subscription, you're buying event tickets. Under the Fan Guarantee you get a 24-hour cooling-off period to cancel and refund or exchange after booking, but VIP tickets, instalment/deposit plans, timed-slot events, resale tickets and Ticketmaster Theatre/West End are excluded. If an event is cancelled you're refunded automatically to your original card, typically within 14 to 30 days. Postponed/rescheduled events keep your ticket valid for the new date; refunds are then at the event organiser's discretion. Change-of-mind refunds outside 24 hours are generally refused, your realistic option is Fan-to-Fan resale at face value.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Ticketmaster, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Ticketmaster actually says

“We now have a fan guarantee for our customers, where we can offer a 24-hour cooling off period. This means you can cancel and refund, or exchange your order if you change your mind within 24 hours of booking with us.”
, verbatim from Ticketmaster’s terms

1-day cancellation windowPro-rata refund: no

How long does a Ticketmaster refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Ticketmaster’s own policy works on a 1-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Ticketmaster for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Ticketmaster subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Ticketmaster can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Ticketmaster has ~45 days to defend. Works regardless of where Ticketmaster is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Ticketmaster charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Ticketmaster is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Ticketmaster refund email

Email the right address
Use fantofan.support@ticketmaster.co.uk, the route yoink has verified actually gets read for Ticketmaster.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Ticketmaster team,

I'm requesting a refund for my Ticketmaster order (reference [order number], placed on [date], for [amount]). I'm within the 1-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Ticketmaster

You can't cancel a Ticketmaster order for a change of mind after 24 hours. Inside 24 hours of booking, use the **Fan Guarantee** form via your account to cancel/refund or exchange. For a **cancelled event**, no action is needed, the refund goes automatically to your original payment method, usually within 14 to 30 days. For postponed/rescheduled events, refunds are offered in a limited window at the organiser's discretion; check your notification email.