Does Swapped.com have a subscription I need to cancel?

No. Swapped.com is a pay-as-you-go crypto on-ramp. You pay a fee on each buy or sell (its homepage comparison shows about 4.02% by card and 2.42% by bank transfer on a $100 order), and there's no monthly or yearly plan. If you see a recurring **SWAPPED.COM** charge, it's either a series of separate purchases or a payment you made to a merchant through the Swapped widget. Check your email for order receipts. If you don't recognise a charge, contact **support@swapped.com** and your bank straight away.

Why is my Swapped order in review?

Every payment goes through Swapped's anti-fraud screening. When it can't make an automatic decision, a person reviews the order manually. Swapped says this **usually takes about 10 minutes and up to 30 minutes** at busy times, and that you **don't need to contact support**, because you'll get an email when the review is done. Reviews can also lead to identity or source-of-funds checks. If you'd rather not go through them, ask live chat to cancel the order and refund your payment.

Can I get a refund if I sent crypto to the wrong wallet address?

Almost certainly not. Swapped's terms say wallet addresses can't be changed once a transaction starts, and blockchain transfers can't be reversed. The terms also exclude liability for user errors such as an incorrect wallet address. Your only realistic option is to contact whoever controls the receiving address. If it was an exchange deposit address, that exchange's support team may be able to help. Always copy and paste addresses, and send a small test amount first.

Does Swapped.com charge a fee for refunds?

There's no separate cancellation fee, but refunds **may have deductions**. The terms allow Swapped to take off blockchain network fees and third-party payment processing costs. Orders below the **7 EUR minimum**, or sent in an unsupported coin, are refunded minus network fees. If the amount is too small to cover those costs, the money may be treated as **unrecoverable**. For declined card or bank payments, the refund normally goes back to the same account.

What happens if Swapped blocks my account while I'm owed a refund?

An account restriction doesn't cancel what you're owed. Swapped's funds page says incomplete transactions are refunded to the same account, and client funds are kept separate. The company has also said publicly that all paid and cancelled orders are fully refunded. Email **support@swapped.com** with your order IDs and payment proof, and ask for a refund date in writing. If that doesn't work, file a formal complaint at **complaints@swapped.com**. Swapped commits to responding within 30 days.

How do I make a complaint to Swapped.com?

Swapped accepts complaints free of charge in three ways: its **online complaints form** in the help center, by emailing **complaints@swapped.com**, or by letter to **Rosbjergvej 22A, 8220 Brabrand, Denmark**. Complaints go to the Head of Support, and management or the legal team can get involved. You'll get a written response **within 30 days**. If the outcome doesn't satisfy you, Swapped says the complaint is referred to an ombudsman or the Danish Financial Complaint Board for independent review.

How do I delete my Swapped.com account?

Swapped has no self-serve delete button that we could find. Ask live chat or email **support@swapped.com** from your registered email address, and send any data-deletion request to **gdpr@swapped.com**. Under its privacy policy, Swapped deletes or anonymises your data when you close your account. The exception is data it must keep by law: anti-money-laundering rules can require it to keep ID and transaction records for **5 to 7 years** after the relationship ends. Make sure every pending order has been completed or refunded before you close the account.

Can I cancel a Swapped sell order after sending my crypto?

A sell order is final once Swapped processes the payout to your bank or card. Sell quotes are valid for **six hours**: crypto received outside that window is refunded rather than sold. Crypto that doesn't meet the requirements, or fails a compliance review, is **automatically refunded**. If your payout hasn't been sent yet, contact live chat right away. Once the blockchain confirmation and payout are done, the sale can't be undone.

REFUND GUIDE

How to Get a Swapped.com Refund for a Stuck Order.

Q: How long does a Swapped.com refund take?

Swapped's help docs say refunds **typically take 24 hours but can take up to 5 business days**, depending on the payment method. Its support team has told reviewers that card refunds average about **72 hours**, because some banks wait out the authorisation hold or don't process refunds at weekends and on bank holidays. Manual bank transfer refunds are usually faster. If nothing has arrived after 5 business days, ask support for the refund reference and give it to your bank.

Swapped.com refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified 4 days ago against Swapped.com’s own Terms · UK, US, and EU rights covered below

The short answer

This policy covers one-off crypto buy (on-ramp) and sell (off-ramp) orders. Swapped has no subscription or membership charges. A buy order is final once the crypto is broadcast to the blockchain. A sell order is final once the payout is processed. Refunds go back to the original payment method only when an order is declined, fails compliance or fraud checks, has a technical failure, is below the 7 EUR minimum, or uses an unsupported asset. Blockchain or processor fees may be deducted. Swapped's help docs say refunds typically take 24 hours and can take up to 5 business days, and support has said card refunds average about 72 hours. Payments made to merchants through the Swapped Connect widget are not covered: refunds for goods or services must be requested from the merchant.

Or let yoink chase the refund.

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What Swapped.com actually says

“For onramp transactions, they are final once the digital asset has been broadcast to the blockchain and a transaction ID has been issued, as blockchain-based transactions are irreversible and cannot be canceled, recalled, or modified after execution.”
, verbatim from Swapped.com’s terms

Pro-rata refund: no

How long does a Swapped.com refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Swapped.com charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Swapped.com has ~45 days to defend. Works regardless of where Swapped.com is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Swapped.com can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Swapped.com is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Swapped.com refund email

Email the right address
Use support@swapped.com, the route yoink has verified actually gets read for Swapped.com.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Swapped.com team,

I'm requesting a refund for my Swapped.com order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Swapped.com

Only before it completes. For a **buy**, the order is final once your crypto has been broadcast to the blockchain and a transaction ID exists. For a **sell**, it's final once your payout has been processed. If your order is still pending, waiting for a bank transfer, or stuck in manual review, open the 24/7 live chat or email **support@swapped.com**. Ask them to cancel order #[ID] and refund you to your original payment method. Swapped says it replies within about 10 minutes and has publicly offered to cancel and refund orders when customers don't want to complete extra checks.