Can I get a refund of my deposits from Spinania?

Probably not if the money has already been wagered. Spinania publishes no deposit-refund policy, and all 5 complaints about Spinania logged with Casino Guru were rejected. Your realistic options are: (1) withdraw any **remaining** balance, (2) for a deposit that never showed up, email **support@spinania.com** with the transaction ID and proof of payment, and (3) if a charge was never delivered or was taken without your permission, ask your card issuer about a dispute. Be aware that banks treat gambling transactions differently from normal purchases.

Will I lose my balance if I close my Spinania account?

You could. Many offshore casinos won't close an account while there's money on it or a withdrawal is pending. Some players have also reported winnings confiscated when an account was closed over a terms breach, such as wrong registration details. Before asking Spinania to close your account, finish your ID checks, withdraw everything above the €50 minimum, and screenshot your balance and transaction history. Then email **support@spinania.com** asking for closure and confirmation that no funds remain.

Does Spinania have a phone number?

No official phone line was found. Spinania's support is live chat (an AI chatbot) and email. A phone number appears on some unofficial mirror or affiliate sites using the Spinania name. Don't call it or share account details on it, because those sites aren't run by the casino. A review site describes spinania.com as the only legitimate access point. For closures, refunds or withdrawal problems, email **support@spinania.com** so there's a written record.

Is there a Spinania subscription or free trial to cancel?

No. Spinania doesn't charge a recurring fee and has no free trial that auto-renews. You only pay when you deposit. If you're seeing repeat charges, they're probably deposits you made (check your casino transaction history) or charges from a different merchant. Some cards list Spinania under its operator's name. The welcome package is a deposit-match bonus with wagering rules, not a trial. To stop future spending, ask support for a **deposit limit** or **self-exclusion**.

REFUND GUIDE

How to Get a Spinania Refund When Withdrawals Stall.

Spinania refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified 8 days ago against Spinania’s own Terms · UK, US, and EU rights covered below

The short answer

Spinania is an offshore online casino, not a subscription, so there are no recurring charges to refund. The money rules that matter are for withdrawing your casino balance. Review sites report that ID checks are needed before your first withdrawal, the minimum is €50, payouts go back to the deposit method, a 3x deposit-wagering rule applies, and caps depend on VIP level. For bonus funds, wagering is reported at 35x within 7 days, and bonus winnings can be capped if you don't withdraw straight after meeting the wagering. We found no published policy for refunding deposits you have already wagered, and all 5 complaints on Casino Guru were rejected, so expect refunds of lost deposits to be refused.

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Spinania’s refund policy

Spinania’s own refund policy isn’t prominently documented. That doesn’t mean you have no rights, most jurisdictions give you a statutory cancel-and-refund window on new subscriptions (14 days in the UK / EU, US auto-renewal protections vary by state). See “What you can claim, by region” below for the angle that applies where you live.

How long does a Spinania refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Spinania is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Spinania has ~45 days to defend. Works regardless of where Spinania is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Spinania charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Spinania can’t ignore.

The Spinania refund email

Email the right address
Use support@spinania.com, the route yoink has verified actually gets read for Spinania.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Spinania team,

I'm requesting a refund for my Spinania order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Spinania

Yes. Spinania's live chat runs on an AI chatbot that tells you up front its answers may contain errors, and it asks for your name and email before you start. It works for quick questions, but it's a poor channel for closing an account, getting a refund or sorting out a stuck withdrawal, because it's unclear when (or whether) a human takes over. For anything involving money, email **support@spinania.com** so you have a timestamped record, and ask for a human agent to confirm the outcome in writing.

Cancelling rather than claiming money back? See the Spinania cancellation guide. For every other support channel, the Spinania contact guide.