Can I get a refund after canceling Snapchat Plus?

Snapchat doesn't process refunds itself, refund requests go to whoever you paid: Apple (reportaproblem.apple.com), Google Play (order history > Report a problem), or a third-party partner like Verizon +play. Generally you won't get money back for the unused remainder of a period. The exception: consumers in the EU, Norway or UK have a legal 14-day cooling-off right that can trigger a partial or full refund. As a last resort, dispute unauthorised charges with your bank.

What happens if Snapchat ignores my cancellation or keeps charging?

First confirm the cancellation actually completed, you should get a confirmation email from the app store you used; if not, redo the steps and check you're signed into the right Apple ID or Google account. If charges continue, request a refund from Apple or Google directly since Snapchat can't process them. If that fails and the charge was unauthorised, dispute it with your bank or card issuer, and (in the UK) you may have Section 75 or chargeback protection depending on how you paid.

REFUND GUIDE

How to Get a Snapchat: Chat with friends Refund.

Inside 14 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Snapchat: Chat with friends.

Last verified today against Snapchat: Chat with friends’s own Terms · UK, US, and EU rights covered below

The short answer

Snapchat itself doesn't process refunds, if you subscribed through Apple or Google, you must request the refund from them directly. Once you cancel, you keep Snapchat+ until the paid period ends but won't get money back for the remaining time (outside cooling-off rules). EU, Norway and UK subscribers have a statutory 14-day cooling-off right that can trigger a partial or full, prorated refund. iOS trial users must cancel 24 hours before the trial ends to avoid being charged.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Snapchat: Chat with friends, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Snapchat: Chat with friends actually says

“If you are a consumer located in the European Union, Norway or the United Kingdom, you may have a legal right to cancel the purchase of a Paid Feature and to receive a partial or full refund during an initial 14-day cooling off period.”
, verbatim from Snapchat: Chat with friends’s terms

14-day cancellation windowPro-rata refund: yesStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Snapchat: Chat with friends refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Snapchat: Chat with friends’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Snapchat: Chat with friends charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Snapchat: Chat with friends made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Snapchat: Chat with friends has ~45 days to defend. Works regardless of where Snapchat: Chat with friends is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Snapchat: Chat with friends for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Snapchat: Chat with friends subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Snapchat: Chat with friends can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Snapchat: Chat with friends is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@snapchat.com, the route yoink has verified actually gets read for Snapchat: Chat with friends.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Snapchat: Chat with friends team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

If a full refund isn't available under your policy, I'd accept a pro-rata refund for the unused portion.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Snapchat: Chat with friends

No. Snapchat+ has no cancellation fee, you can cancel anytime through the App Store, Google Play, or the web portal, and billing simply stops at the end of the current period. The only 'cost' is that you won't be refunded for the remaining days of a period you've already paid for (outside the EU/UK/Norway 14-day cooling-off right), and any promotional intro discount can't be reinstated once you cancel.

Cancelling rather than claiming money back? See the Snapchat: Chat with friends cancellation guide. For every other support channel, the Snapchat: Chat with friends contact guide.