Do I get charged after I close my store?

Your Shopify plan stops billing once the store is fully deactivated (shown as **Inactive**). Some charges can still appear afterwards: outstanding app usage fees are charged at cancellation, apps that bill outside Shopify keep charging, third-party domains auto-renew, and chargebacks or other stores you own can still produce invoices. Before closing, uninstall apps that bill separately and turn off domain auto-renew at your registrar. Then check that you received a closure confirmation email.

Can I get a refund after cancelling my monthly plan?

Only through a billing review. Deactivating mid-cycle does not trigger a prorated refund, because your plan simply runs to the end of the cycle. If a renewal charged after you had already deactivated, or you contact Support within 7 days of the invoice, you can ask for a review. Do this through Help Center live chat (not email, which is closed). Quote the invoice number and your deactivation date, and ask for the refund to go to your original payment method.

How can I get a refund for unused subscription fees?

Shopify's help center says not using your store doesn't automatically qualify you for a refund, because the service was still provided. First, deactivate the store fully so no more invoices are created. Then contact Support through live chat as soon as possible. The 7-day window for monthly invoices is short, and requests outside the windows are not eligible. Forum posters who forgot to cancel were told Support may review the most recent fee once the store is closed. Don't expect older months back.

Why am I being charged twice after closing my store?

The most common cause is a **second store** linked to the same email or card. Shopify staff tell merchants to check for 'secondary stores' and close each one. Other causes are an app billing outside Shopify, a domain renewal, or a store that was paused rather than deactivated. Log in, open your store list, and confirm every store shows Inactive. Then ask Support in live chat to refund any charges billed after your deactivation date.

Will I still have to pay after I close my Shopify store?

You won't pay further subscription fees, but anything you owe up to the termination date becomes due. Shopify's Terms say any outstanding balance becomes immediately due and payable in full. Outstanding app usage charges are billed automatically when you cancel. Apps you pay directly (not through Shopify billing) must be cancelled with the developer. Any account credits stay available for 60 days after deactivation, then expire.

How do I cancel Shopify during the free trial?

If you never picked a paid plan, you don't need to do anything, and the trial store won't bill you. If you **selected a paid plan before the trial ended** (including the $1/month for 3 months offer), you must manually deactivate under Settings > Plan. Otherwise full pricing kicks in automatically after the promo. Forum threads are full of surprise $39 or €39 charges from people who assumed closing a trial was automatic. Check for a confirmation email.

REFUND GUIDE

How to Get a Shopify Billing Refund.

Inside 7 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Shopify Billing.

Last verified 18 days ago against Shopify Billing’s own Terms · UK, US, and EU rights covered below

The short answer

Shopify subscription plan charges (Basic, Grow, Advanced, Plus) are officially non-refundable under section 5.10 of the Terms. However, Shopify Support will review a refund request if you ask within 7 days of a monthly invoice, 30 days of an annual invoice or the first invoice after the trial, 14 days for SEPA Direct Debit payments, or 90 days for merchants in Brazil. Billing errors, duplicate stores and charges after a proper deactivation are the cases most often approved. Shopify App Store app charges and theme purchases follow separate rules: you request app refunds from the app developer through the app's 'Get support' button, and domains or apps billed outside Shopify are not covered at all.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Shopify Billing, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Shopify Billing actually says

“unless otherwise provided in the Terms of Service, you will not be entitled to any refunds of any Fees, pro rata or otherwise”
, verbatim from Shopify Billing’s terms

7-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Shopify Billing refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Shopify Billing’s own policy works on a 7-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Shopify Billing charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Shopify Billing has ~45 days to defend. Works regardless of where Shopify Billing is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Shopify Billing can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Shopify Billing is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@shopify.com, the route yoink has verified actually gets read for Shopify Billing.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Shopify Billing team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Shopify Billing

Officially no. Shopify's help center says subscription plan charges are non-refundable under section 5.10 of the Terms. In practice, Support reviews requests case by case if you ask **within 7 days of a monthly invoice**, or **within 30 days** of an annual invoice or your first invoice after the trial. Have your store URL, account email, invoice number and date, and cancellation date ready, then open a live chat from the Help Center. Approval isn't guaranteed, but billing errors and charges after deactivation are the strongest cases.