¿Cuánto tarda el reembolso de Sears?

It depends on how you paid. For **bank-deposit orders**, the policy promises an electronic transfer within five business days of you supplying CLABE, bank and account-holder name. For **card payments**, Sears starts the refund once the returned goods are back and verified, the visible date then depends on your issuer. Reality check: Trustpilot reviewers and a Mexican consumer-group collective complaint have both flagged long refund waits at Sears. Ask for the refund authorisation number in writing and diarise a 5-business-day chase.

Si mi pedido en Sears fue rechazado, ¿cuánto tiempo tarda en devolver el dinero?

If you refused delivery or Sears cancelled the order itself, the refund clock starts when the merchandise is physically back with Sears, not when the courier scans it. The policy says Sears contacts you on receipt to confirm replacement or refund, back to the original payment method. Chase it with the order number and the courier return tracking on **sears.internet@sears.com.mx**. Where Sears cancelled because it had no stock, you are also owed the **shipping charge**, which is the one case the policy refunds it.

Que hacer si Sears no cumple con entrega de producto

Give one written deadline, then escalate. Email **sears.internet@sears.com.mx** stating the order number, the promised delivery date and that you are cancelling for non-delivery and requesting a full refund including shipping (non-delivery is Sears' fault, so the shipping carve-out applies). If nothing moves, copy **comentarios@sears.com.mx**, then file with **PROFECO**, Mexican consumer groups have run collective complaints against Sears precisely over selling stock it did not hold and slow refunds. Card-holders can also open a chargeback for goods not received.

Como pedir devolucion en Sears

Take the goods, the **original packaging in perfect condition**, the **invoice or ticket** and the **card that was charged** to the customer-service desk of your nearest Sears store. No local store? The policy lets you courier the parcel to *Ventas Internet Sears / GS TIENDAS DEPARTAMENTALES* with the original invoice and a note saying whether you want a replacement or your money back. Anything damaged or wrongly shipped must be reported **within 72 hours of delivery** to qualify for exchange or refund.

¿Sears cobra alguna comisión por cancelar un pedido?

No cancellation fee appears anywhere in Sears México's cancellation or returns policy, but there is a hidden cost: on a change-of-mind cancellation you are refunded the **merchandise price only, not the shipping**. Shipping comes back solely when the cancellation is attributable to Sears (out of stock, wrong item, manufacturing defect). Delivery and installation-type charges are generally treated as non-refundable across Sears policies, so cancel **before dispatch** if you want the cleanest outcome.

¿Puedo devolver en tienda algo que compré en Sears por internet?

Yes, the returns policy explicitly routes online purchases to the **Servicio al Cliente desk of the nearest Sears store**, provided you bring the goods, the original packaging undamaged, the original invoice or ticket, and the credit card the charge was made on. If the store has no stock of a replacement, you can pick an equivalent item or take the refund to your card. If there is no Sears in your town, the courier-return route to Ventas Internet Sears applies instead.

¿Qué hago si Sears ignora mi cancelación o mi reembolso?

Build the paper trail, then escalate on three tracks in parallel. (1) Re-send on the original email thread to **sears.internet@sears.com.mx** with the folio and a dated 5-business-day deadline, copying **comentarios@sears.com.mx**. (2) Ask your card issuer for a chargeback for goods not received or not as described. (3) File a complaint with **PROFECO**, Sears has previously been the subject of an organised collective complaint in Mexico over unfulfilled orders and slow refunds, and regulator contact demonstrably speeds cases up.

REFUND GUIDE

How to Get a Sears Refund After the 72-Hour Window.

Sears refunds are per-order, and their own policy gives you a 3-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified 7 days ago against Sears’s own Terms · UK, US, and EU rights covered below

The short answer

For ONLINE ORDERS on sears.com.mx, you can cancel in full or in part only while the goods have not shipped, by email to sears.internet@sears.com.mx or by phone; after dispatch your route is to refuse the delivery so the courier returns it, and Sears then refunds the original payment method minus shipping. Shipping costs come back only when Sears cancelled because it had no stock. For DELIVERED GOODS, damaged or wrong items must be reported within 72 hours of delivery to get an exchange or refund, and returns at a store need the goods, the original packaging, the invoice or ticket and the card that was charged; defective or wrongly-shipped items get a full refund including shipping. For APPLIANCE SERVICE CONTRACTS (Contrato de Administración de Servicio de Mantenimiento) cancellation is by written notice within 7 business days with a pro-rata refund of the unused portion, a separate rule that does not apply to ordinary merchandise. The Sears store credit card is a financial product closed via the credit line, not via the internet-sales refund process.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Sears, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Sears actually says

“Podrás efectuar la cancelación total o parcial de una compra hecha a través de la página sears.com.mx siempre y cuando no se te haya enviado la mercancía, para ello, deberás envíar un correo electrónico sears.internet@sears.com.mx”
, verbatim from Sears’s terms

3-day cancellation windowPro-rata refund: yes

How long does a Sears refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Sears’s own policy works on a 3-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Sears has ~45 days to defend. Works regardless of where Sears is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Sears charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Sears for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Sears can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Sears is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Sears refund email

Email the right address
Use sears.internet@sears.com.mx, the route yoink has verified actually gets read for Sears.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Sears team,

I'm requesting a refund for my Sears order (reference [order number], placed on [date], for [amount]). I'm within the 3-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Sears

Sears México lets you cancel an online order **in full or in part only while it has not shipped**. Two routes: email **sears.internet@sears.com.mx** with your order number, or call **55 5345 1606** (interior: 800 836 8246). Put the order number in the subject line, e.g. *"Cancelación de pedido 12345, solicitud de reembolso"*, and ask for written confirmation plus a folio. If the item has already gone out, the policy asks you to **refuse the delivery** so the courier returns it; the refund is then issued to your original payment method, excluding shipping.