Can I get a refund from Roll: Camera Roll to Reels?

Roll's policy says fees already charged for a billing period are **generally non-refundable, except where a refund is required by law**. Its reasoning is that the 7-day trial lets you try the app first. The policy also says that if you think you're entitled to a refund, or were **charged in error**, you can contact support and they'll review it. Email support@rolltoreel.com with your account email, the charge date and amount, and why you're asking. If you paid through the **App Store**, request the refund from Apple instead. Roll says it doesn't handle App Store refunds directly.

Will I lose access immediately if I cancel Roll?

No. Roll's cancellation policy says that after you cancel, you **keep paid features until the end of your current paid period**. Cancelling only stops future renewals. So you can cancel straight after a renewal and still use the app for the rest of that month or year. Roll doesn't give partial refunds for the time left, so cancelling early doesn't get you money back. It just stops the next charge.

Does deleting the Roll app cancel my subscription?

No. Deleting the app removes data processed on your phone, but Roll's policy says it charges your saved payment method **automatically until you cancel**. Web subscribers need to cancel at rolltoreel.com/billing (or the Billing page in the app) before deleting it. App Store subscribers need to cancel under iPhone Settings > [your name] > Subscriptions. If you've already deleted the app and are still being charged, cancel through the website or Apple Subscriptions. Then email support@rolltoreel.com to ask for a refund of any charge that came after you thought you'd stopped.

How much does Roll cost per month?

Roll's pricing page lists two plans, both with a 7-day free trial and nothing to pay on day one. **Monthly is $49/month**, sold as '50% off early access' with $97 crossed out. **Annual is $229/year**, which Roll says works out to $19.08/month, and it adds a bonus course vault. Both plans offer unlimited reels, 1,000+ templates, AI clip selection and community access. Roll is iPhone-only and needs iOS 16 or later. Renewals charge 'the then-current price', so check the current price before your renewal date.

Is there a cancellation fee for Roll?

Roll's published Refund & Cancellation Policy doesn't mention any cancellation fee. You can cancel any time from the Billing page, and it just stops future renewals. The real cost to watch is **timing**. If you miss the end of the 7-day trial or your renewal date, you'll be charged a full month ($49) or a full year ($229), and Roll calls charged periods generally non-refundable. Set a reminder a day or two before your trial ends or your plan renews.

How do I contact Roll support?

Roll's privacy policy and affiliate page both list **support@rolltoreel.com** as the contact for questions and complaints. The company behind the app is **GOSUBIT PTY LTD (trading as Roll)**, based in Bondi Beach, NSW, Australia. Its refund policy also points to a support page on rolltoreel.com for billing, cancellation and refund questions. No phone number is published. Email from the address on your Roll account and include your charge date and amount. If you subscribed through the App Store, billing problems go to Apple, not Roll.

Can I pause my Roll subscription?

Roll's published policies don't mention a pause option. Your choices are to keep paying or to cancel, which stops renewals and lets you keep access until the end of the period you've paid for. If you only need a break, cancel now and sign up again later. Bear in mind a new subscription may be charged at the then-current price rather than the '50% off early access' rate. App Store subscribers can check whether Apple shows any pause or downgrade options in Subscriptions settings.

Can I switch from Roll annual to monthly?

Roll doesn't document a way to switch from annual to monthly mid-term. Annual ($229/year) is charged upfront, and Roll calls charged periods generally non-refundable, so switching probably means cancelling the annual renewal and starting a monthly plan once the year ends. If you were moved onto annual by mistake or charged the wrong amount, email support@rolltoreel.com straight away. Roll's policy says it reviews charges made in error. On the App Store, changing plans is handled in Apple Subscriptions.

What if Roll charged me after I cancelled?

First check where you subscribed. If it was the **App Store**, cancelling on Roll's website does nothing, and the refund has to come from Apple (use Apple's 'Report a Problem'). For **web subscriptions**, find your cancellation confirmation, then email **support@rolltoreel.com** with screenshots, the charge date and amount, and say it was charged in error. Roll's policy says it will review billing-error requests promptly. If they don't reply in a reasonable time, you can dispute the charge with your card issuer, using your cancellation proof as evidence.

REFUND GUIDE

How to Get a Roll: Camera Roll to Reels Refund.

Inside 0 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Roll: Camera Roll to Reels.

Last verified yesterday against Roll: Camera Roll to Reels’s own Terms · UK, US, and EU rights covered below

The short answer

Roll only sells subscriptions (Monthly at $49 and Annual at $229). It has no one-off purchases. Web subscriptions are billed through Stripe. Roll treats any subscription period you've already been charged for as generally non-refundable, because the 7-day free trial is meant to be your chance to evaluate the app. It will still review requests if you were charged in error or think the law entitles you to a refund. If you subscribed through the Apple App Store, Roll doesn't handle refunds: you ask Apple. Roll's operator is an Australian company, GOSUBIT PTY LTD, and its policy says your statutory consumer rights still apply.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Roll: Camera Roll to Reels, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Roll: Camera Roll to Reels actually says

“Because we provide a 7-day free trial that lets you fully evaluate the service before being charged, fees already charged for a billing period are generally non-refundable, except where a refund is required by law.”
, verbatim from Roll: Camera Roll to Reels’s terms

0-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Roll: Camera Roll to Reels refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Roll: Camera Roll to Reels’s own policy works on a 0-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Roll: Camera Roll to Reels charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Roll: Camera Roll to Reels made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Roll: Camera Roll to Reels has ~45 days to defend. Works regardless of where Roll: Camera Roll to Reels is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Roll: Camera Roll to Reels for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Roll: Camera Roll to Reels subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Roll: Camera Roll to Reels can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Roll: Camera Roll to Reels is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@rolltoreel.com, the route yoink has verified actually gets read for Roll: Camera Roll to Reels.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Roll: Camera Roll to Reels team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Roll: Camera Roll to Reels

Both Roll plans (Monthly $49 and Annual $229) start with a **7-day free trial**. You aren't charged during the trial, and Roll's policy says you can cancel at any point in it for free. Cancel from the in-app or web Billing page (rolltoreel.com/billing), or in Apple Subscriptions if you signed up through the App Store. If you don't cancel before the trial ends, your chosen plan starts automatically and the first charge goes through. On the annual plan, that's $229 in one go. For web subscriptions, Stripe sends a reminder email before the trial ends, but don't rely on it. Cancel a day early.