Is there a fee to return an Owala?

Yes, if you return for a refund to your original payment method, a **$5.00 return-label fee** is deducted from your refund. However, the fee is **completely waived** if you choose **store credit** (a digital e-gift card) or if you do an **exchange** instead. If the return is due to Owala's error (damaged/defective/wrong item), Owala covers return shipping and no fee applies.

Can I return an Owala I already used?

No. Any bottle that has held liquid or been run through a dishwasher is considered **used** and is non-returnable. If a product is returned in used condition it won't be sent back to you, and you'll be subject to a **partial refund or alternative compensation** determined by Owala. Removing the labels or stickers also voids eligibility. If you're unsure about your bottle's condition, contact support *before* requesting a label.

How long does an Owala refund take?

Once Owala **receives** your returned item, refunds are processed within **10 business days** to your original payment method. Note this clock starts when the warehouse receives the package, not when you drop it off, so allow extra time for return transit plus your bank's own posting delay. If it's well past that, follow up in writing with your order number and consider a card chargeback if the confirmed refund never arrives.

Does Owala have a warranty?

Yes. Every Owala bottle, mug, and tumbler carries a **Limited Lifetime Warranty** against defects in materials and workmanship; accessories and soft goods get a **One-Year Limited Warranty**. If there's a manufacturing defect, Owala replaces the defective parts free of charge with proof of purchase from any authorized retailer. Accidental damage, misuse, improper care, and normal wear and tear are **not** covered. Submit a warranty claim via Owala's warranty form.

Can I exchange my Owala for a different color or size?

Yes, and it's the most cost-effective option. Owala's exchange path **waives the $5 return-label fee** entirely. Use the Loop Returns portal, select **exchange**, and pick your new bottle, Owala automatically ships the replacement once the carrier scans your return at drop-off. Exchanges must still be initiated within the standard **30-day** window and the original bottle must be unused with labels intact.

What if Owala confirmed my cancellation but I still haven't been refunded?

First confirm the timeline, refunds run within 10 business days of the warehouse receiving a return, and card postings add a few more days. If a **confirmed** cancellation or return produces no refund past that window, email **customerservice@owalalife.com** with your order number and cancellation confirmation, request a firm refund date in writing, and if it still doesn't arrive, open a **chargeback with your card issuer**. Keep every confirmation email as your paper trail.

REFUND GUIDE

How to Get an Owala Refund Without the $5 Fee.

Owala refunds are per-order, and their own policy gives you a 30-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified yesterday against Owala’s own Terms · UK, US, and EU rights covered below

The short answer

Owala accepts returns of unused bottles in original packaging within 30 days of purchase for a refund. Once your return is received, refunds are processed within 10 business days to your original payment method. A $5 return-label fee is deducted unless you take store credit (fee waived) or do an exchange (fee waived). Used, washed, personalized/engraved, or label-removed items are not eligible, and items bought from third-party retailers like Target must be returned to that retailer.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Owala, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Owala actually says

“Any unused Owala bottle in its original packaging can be returned for a refund within thirty (30) days of the original purchase date. Please note that unless the issue is the result of an error on our part, you will be responsible for return shipping costs. Once we receive your return we will process your refund within 10 business days.”
, verbatim from Owala’s terms

30-day cancellation windowPro-rata refund: no

How long does a Owala refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Owala’s own policy works on a 30-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Owala charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Owala has ~45 days to defend. Works regardless of where Owala is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Owala for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Owala subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Owala can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Owala is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Owala refund email

Email the right address
Use customerservice@owalalife.com, the route yoink has verified actually gets read for Owala.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Owala team,

I'm requesting a refund for my Owala order (reference [order number], placed on [date], for [amount]). I'm within the 30-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Owala

Any **unused** Owala bottle in its **original packaging** can be returned for a refund within **30 days** of the original purchase date. During the holidays the window is extended. Once Owala receives your return, refunds are processed within **10 business days**. Labels and stickers must remain attached, and used/washed bottles aren't accepted. Start a return through Owala's return portal (powered by Loop Returns), where you generate your own label.