How do I get a refund from Nike?

Start a return at nike.com/orders within 30 days of delivery. Nike Members get free return shipping; print the label, drop the parcel at the listed carrier, and Nike refunds the original payment method within ~10 business days of receipt. For defective items outside 30 days, contact consumer services — Nike's two-year guarantee may apply.

Does Nike charge a cancellation or restocking fee?

No. Nike does not charge a cancellation fee for orders cancelled before shipment, and there is no restocking fee on returns within the 30-day window. Return shipping is free for Nike Members; guests may be charged a small fee depending on region.

Can I return custom Nike By You shoes?

Generally no. Personalised Nike By You shoes are made-to-order and excluded from the standard 30-day return policy. The exception is a manufacturing defect — contact Nike consumer services with photos and your order number; Nike will typically refund or replace defective customs under its quality guarantee.

What if Nike won't refund me?

Escalate in writing to consumerservices@nike.com referencing the 30-day return policy. If Nike still refuses, raise a chargeback with your card issuer citing 'goods not as described' or 'cancellation refused' — UK shoppers can also use Section 75 for orders over £100, and EU shoppers can rely on the Consumer Rights Directive's 14-day right of withdrawal for unworn items.

How long do Nike refunds take?

Nike states refunds are issued within about 10 business days of the warehouse receiving your return. Add 3–5 days for the funds to appear on your card or PayPal. If 14 business days have passed since Nike confirmed receipt, contact consumer services with your return tracking number for an investigation.

Can I cancel a SNKRS order?

SNKRS orders generally cannot be cancelled — Nike treats successful SNKRS draws as final and the cancel button is usually disabled immediately. Your only option is to refuse delivery or return the unworn pair within 30 days at nike.com/orders for a full refund to the original payment method.

REFUND GUIDE

How to Get a Nike Refund Within 30 Days.

Inside 30 days you have a statutory cancellation right in most jurisdictions (UK CCR, EU Directive 2011/83, US state auto-renewal laws). Outside it, you've still got tools — a clear email, a card-issuer chargeback, the lot. Here's the playbook for Nike.

Last verified today against Nike’s own Terms · UK, US, and EU rights covered below

The short answer

Nike offers a 30-day return window on most items for any reason, with free returns for Nike Members. Items must be unworn and unwashed. Custom Nike By You shoes are non-returnable unless defective. Refunds typically post within 10 business days of Nike receiving the return.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Nike, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Nike actually says

30-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

What you can claim, by region

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Nike charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Nike made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.
FTC enforcement actions
FTC has won refunds against subscription dark-patterns.
The FTC has secured $100M+ in refunds from companies running dark-pattern cancel flows (Amazon Prime, Vonage). Document Nike’s flow, file at reportfraud.ftc.gov.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Nike for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Nike subscription, you’re entitled to a full refund of any payment taken — no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Nike can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Nike is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described” — your bank initiates, Nike has ~45 days to defend. Works regardless of where Nike is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described” — applies to subscription services that didn’t deliver. Resolution typically within 20 days.

The 4-step refund email

Email the right address
Use support@nike.com — the route yoink has verified actually gets read for Nike.
Use a clear subject line
Subject: Refund Request — [your account email]

Send this body

Hi Nike team,

I'm writing to request a refund for my recent Nike subscription charge.

Under applicable consumer-protection law (the UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or US state auto-renewal laws — whichever applies in my jurisdiction), I'm exercising my right to cancel and to recover the payment in full. Please confirm by reply that the cancellation has taken effect and that the refund will be processed to my original payment method.

If your policy allows a pro-rata refund for any unused service, I'd appreciate that being applied here.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below — Section 75 is the next stop.

Refund FAQ for Nike

No. Once Nike hands the parcel to the carrier, the order cannot be cancelled. Your options are: (1) refuse delivery so the carrier returns it to Nike, or (2) accept delivery and start a free return within 30 days at nike.com/orders. Refunds post 10 business days after Nike receives the item.